Living in Brentwood, California means being a customer of the Brentwood Water District. The water district provides water and sewer services to residents and businesses in the city. Paying your water bill is an important responsibility as a Brentwood resident. Here is a guide on how to pay your Brentwood water district bill easily and on time.
Overview of Brentwood Water District
The Brentwood Water District is a public utility that provides water and sewer service to around 16,000 residential and commercial customers in Brentwood. The district operates 8 groundwater wells, over 160 miles of water lines, 4 water storage tanks, and more to deliver clean water to the community.
The water district is run by a 5-member Board of Directors elected by Brentwood residents. Revenues from water bills fund operations infrastructure maintenance, capital improvements, and other costs. Paying your water bill helps ensure quality services.
Water rates are set based on the cost of service. Rates are evaluated regularly and increased as needed to cover expenses. The latest rate study was adopted in 2023.
Checking Your Water Usage
Your water bill charges for actual consumption based on meter readings. The district aims to read meters and issue bills bimonthly. You can check your usage online through the Customer Connect portal
Monitoring your usage helps avoid surprises on your bill. Watch for leaks, excessive irrigation, and other ways to reduce water waste. The district offers conservation tips and programs to help customers use water efficiently.
Payment Options
The Brentwood Water District offers several convenient ways to pay your water bill:
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Online – Pay by e-check or credit card through the online payment portal. Register your account to easily view bills and make payments.
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Phone – Call the automated payment line at 925-516-5400 to pay by credit card 24/7.
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Mail – Send a check or money order to P.O. Box 3290, Brentwood, CA 94513. Allow 5 business days for processing.
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In-Person – Bring payment to the district office at 87 Carol Lane, Monday-Friday from 8am-5pm.
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Drop Box – Use the secure drop box at the district office 24/7.
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Automatic Payments – Sign up for auto-pay from your bank account or credit card so payments are made automatically each billing cycle.
The district accepts Visa, MasterCard, Discover, American Express, checks, money orders, and cash.
Payment Due Dates
Water bills are due 21 days after the bill date. The due date is printed on your bill. Payments received after the due date will incur a 10% late fee.
If the due date falls on a weekend or holiday, payments are accepted the next business day without late fees. Bills can also be paid in advance or on a payment plan.
Financial Assistance Programs
If you are having difficulty paying your water bill, contact the district right away to set up a payment plan or discuss bill relief options. Programs available include:
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Payment arrangements – Set up a payment plan to pay past due balances over time.
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Bill discounts – Low-income seniors and disabled customers may qualify for a 30% discount.
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Leak forgiveness – One-time adjustment offered if a leak caused unusually high usage.
You can also contact local nonprofits for utility assistance grants and other aid.
Avoid Service Disruption
It is important to pay your water bill on time to avoid service disruption. If a bill is 60 days past due, a shutoff notice will be sent. Accounts over 90 days past due are subject to water service termination.
Adoor hanger shutoff notice will be placed at the home 48 hours before disconnection. A $50 fee applies to restore service after it is shut off for nonpayment.
Payment plans can prevent shutoffs. But ongoing nonpayment may result in permanent disconnection. Working with the district early on struggling bills can help avoid service disruptions.
Moving In or Out
Contact the water district when starting or ending service. To start service in your name, submit a New Service Agreement form and $150 deposit at least 3 days before your move-in date.
To stop service, submit a Close Account request at least 2 business days before moving out. Provide a forwarding address for your closing bill. The district will refund your deposit minus any final charges.
Billing Questions or Disputes
The Brentwood Water District staff are available to answer billing questions or investigate disputed charges. Call 925-516-5415 or email [email protected].
Errors do occur, such as incorrect meter reads, double bills, or system glitches. But many high bills result from leaks or changes in usage. Providing current and past meter reads can help identify the cause of unusual spikes.
Stay Informed on District News
Check the district’s website at www.brentwoodca.gov/bwlregularly for news and updates impacting customers. You can also follow their Facebook page or sign up for email alerts about boil advisories, conservation measures, and other notifications.
Following the Brentwood Water District on social media and reading their communications will keep you informed on relevant billing policies, rate changes, water quality issues, construction projects, and more that can affect your service and bills.
Paying your water bill ensures you receive uninterrupted water and sewer service essential to your home or business. The Brentwood Water District offers convenient payment options and assistance programs to customers in need. Managing your account online provides billing transparency and control. Staying informed equips you to understand costs and avoid potential service disruptions. With sound billing practices, paying your Brentwood water bill can be simple and stress-free.
City Offices will be closed December 24th, 25th, 31st and January 1st in observance of the Winter Holidays.
Utility payments can be made online, through secure automated phone system, by mail or using the drop box located outside of City Hall (150 City Park Way). Staff will be available at (925) 516-5415 or via email at [email protected] for general questions regarding your account.
Vallecitos Water District Bill Pay Information
FAQ
What is the phone number for the city of Brentwood water bill?
If you have additional questions please contact Utility Billing via email at ubmessages@brentwoodca. gov or by calling (925) 516-5415 for more information.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
How do I pay my water bill in Ferndale MI?
PHONE. Call the automated number at 866-873-9157 to pay your bill 24/7 using a credit or debit card. You will need to have your account number on your water bill when calling. Partial payments cannot be made over the phone; to pay a partial balance, please pay online.
What payment options does Brentwood water corporation offer?
Brentwood Water Corporation offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs. If you want to see or pay your bill online, click the green “Pay Your Bill Now” button.
How do I pay my utility bill in Brentwood?
Customers can use Utility Billing Pay by Phone (925) 516-5415 to get to their utility account information and make safe, immediate payments 24 hours a day, seven days a week. We accept Visa, MasterCard or Discover Card. Please make checks payable to City of Brentwood. Free viewers are required for some of the attached documents.
How do I pay my Brentwood water & sewer bill?
The City of Brentwood has partnered with Invoice Cloud to provide electronic billing for water and sewer bills. Click the button below to view and pay your bill. Registration and/or paperless enrollment (instructions here) is optional. Customers already enrolled in bank draft will continue to be drafted by the City. View bill and pay online.
Does Brentwood have water & sewer services?
The established rate per 1,000 gallons above the minimum bill is prorated for each 100 gallons consumed. Within the City of Brentwood, the water and sewer utilities are usually serviced by the City. In some cases, neighboring utility companies may provide a part or all the service.
What does the city of Brentwood do?
The City of Brentwood is in charge of providing water and sewage services to homes and businesses in and around the city. The City wants to meet its customers’ needs and try to provide them with information and service by sending them bills that are on time and correct. Billing occurs on a monthly basis.
How do I contact Brentwood Water Corporation?
828-584-4566 during this time. If you have an emergency after hours, you can call these numbers: 448-1770 260-6485 448-0249 443-4124 Since it’s summer and not likely to rain, please save water and check for leaks. Welcome to the Official Website of Brentwood Water Corporation in Glen Alpine, NC!.
