How to Pay Your Buchanan County PSA Bill Online, by Phone, or In Person

There are several easy ways to pay your water bill to the Buchanan County Public Service Authority (PSA). You can pay your PSA bill in person, online, over the phone, or by mail with auto-draft. Find out about the good and bad points, fees, and steps for each payment method below.

Pay Online

The easiest way to pay your PSA bill is online through the PSA website Here are the steps to pay online

1. Go to https //buchanancountypsamyruralwatercom/payment-options and click on “Pay Online.”

2. Click on “Register for Online Bill Payment.” This will take you to a secure page to create an online account.

3. Enter your account information and create a username and password.

4. Confirm your email address.

5. You’re all set! Now you can log in anytime and click “Pay Your Bill Online” to make a payment.

Paying online is fast, convenient, and secure. You can use a computer, smartphone, or tablet to pay from anywhere. Your payment will be applied to your account immediately. If you want to avoid late fees, this is the best choice.

The PSA does not charge any fees for online payments. But if you use a credit or debit card, the company that issued the card might charge a small fee.

Pay by Phone

You can also pay your PSA bill over the phone by calling 1-877-885-7968. Here’s how it works:

1. Call 1-877-885-7968.

2. Follow the prompts to enter your account information and make a payment.

3. You can pay with a debit/credit card or electronic check.

4. Your payment will be applied to your account immediately.

Paying by phone is quick and convenient. You can call to make a payment anytime from your landline or mobile phone. However, there is a small convenience fee to use this method.

The convenience fee is disclosed before you complete the payment. It is typically around $1.50 for debit/credit card payments.

Pay by Mail

To pay your PSA bill by mail, follow these steps:

1. Write your payment amount on your payment stub or coupon. Detach and include this with your payment.

2. Make your check or money order payable to Buchanan County PSA.

3. Mail your payment to:

   Buchanan County Public Service Authority
   PO Box 30
   Vansant, VA 24656

4. Make sure to mail your payment at least 5-7 business days before the due date to avoid late fees.

5. Payments received after 4:30pm on the due date will incur a penalty.

Mailing a paper check is a simple, traditional way to pay. However, it takes more time and planning to avoid late fees. Be sure to account for mailing and processing time. We recommend paying at least 1 week early to be safe.

The PSA does not charge any fees for mailed check payments. But make sure to include your payment stub to ensure proper crediting.

Pay with Auto-Draft

For hands-free bill payment, enroll in Auto-Draft. This authorizes the PSA to automatically withdraw your water bill amount from your bank account each month. To start, follow these steps:

1. Download the ACH authorization form from the PSA website.

2. Fill out the form completely and sign it.

3. Attach a voided check. This verifies your bank account number.

4. Mail or drop off the form and voided check to the PSA office.

Once set up, you don’t have to do anything. Your payments will be deducted on the due date each month. Your bank statement will show the deduction for confirmation.

Auto-Draft helps avoid late payments and disruption of your water service. It’s very convenient, reliable, and free. The PSA does not charge any fees for auto-draft payments.

Pay In Person

You can pay your water bill in person at the PSA office at:

Buchanan County Public Service Authority
1023 Old Benns Branch Rd
Oakwood, VA 24631

In-person payments can be made by cash, check, or debit card. Be sure to bring your account number. To avoid wait times, avoid Mondays, Fridays, and the day after holidays.

Paying in person involves driving to the PSA office during business hours. This option takes more time and planning compared to online, phone, or mail payments. But it can be useful if you prefer paying with cash or need assistance from PSA staff.

No additional fees apply for paying in person. However, any payments dropped off after 4:30pm will be applied the next business day and incur a late fee if after the due date.

Avoid Late Fees and Service Disruption

To avoid late payment fees and potential disruption of your water service, be sure to pay your PSA bill in full and on time each month. Online and phone payments offer the fastest way to avoid late fees. If mailing your payment, allow 1 week for delivery and processing.

The PSA issues late notices and service disconnection warnings to severely past due accounts. Make sure your payment reaches the PSA office by 4:30pm on the due date listed on your bill. Any past due balances will be charged additional fees.

Check the PSA website for the current reconnection fee if your service is disconnected. Fees are typically around $25-$50. Reconnection may take up to 1 business day after payment is received.

Get Email Reminders and Alerts

The PSA offers both paper and electronic billing options. With e-bill, you can receive your bill conveniently by email. This allows you to access your bill from anywhere without waiting for postal delivery.

You can also sign up on their website to receive email alerts and reminders about your bill. This helps you stay on top of your due date and avoid any late fees.

These services are free to PSA customers. Sign up through your online account dashboard for paperless billing and email notifications.

Stay Up to Date on Your Water Service

Check the PSA website regularly for news updates, alerts, and account management. Contact their office if you have any questions about billing, payments, or water service. They are available by phone and in person to assist customers Monday-Friday during business hours.