Living in Buffalo Grove? Then you likely receive a water bill from the village for your water and sewer utility services. Paying your water bill on time is important to avoid late fees or service interruptions. The Village of Buffalo Grove offers several convenient payment options to fit your needs. In this comprehensive guide, we’ll explain everything you need to know about paying your Buffalo Grove water bill.
Overview of Buffalo Grove Water Billing
The Village of Buffalo Grove provides water and sewer utilities to residents and businesses located within village boundaries. Water bills are issued on a monthly basis and are based on your actual metered water consumption. Bills also include a fixed charge for sewer service.
The village reads water meters and issues bills at the beginning of each month. Your bill is for water used during the previous month. For example, the bill you receive in January is for December water usage.
Bills are mailed out around the 1st of the month and payments are due by the date listed on your individual bill typically around the 25th of the month. Late payments will incur a 10% penalty fee. If your bill remains unpaid after a certain period, your water service may be shut off.
Ways to Pay Your Buffalo Grove Water Bill
The Village of Buffalo Grove offers several payment options to provide flexibility and convenience:
EZ-Pay Automatic Draft
The most popular option is to enroll in EZ-Pay automatic bank draft. With this method, your water bill payment is automatically deducted from your bank account each month. There are no transaction fees for EZ-Pay.
To enroll, complete the EZ-Pay form available on the village website and mail it to Village Hall with a voided check. The authorization will take 1-2 billing cycles to take effect.
Online Payment
You can pay your water bill online anytime through the village’s website Create an online account to save your payment information for convenience There is a 3.95% transaction fee for online payments.
Electronic Payment Through Your Bank
Many banks and credit unions allow you to set up one-time or recurring payments through their online bill pay services. There are no fees for paying this way, but you will need to initiate the payments through your bank.
Pay by Phone
Call 888-973-6238 anytime to make a payment over the phone. Have your account number ready and pay with Visa, Mastercard or Discover. There is a 3.95% transaction fee.
Mail a Check
You can pay by mailing your water bill stub and a check or money order to Village Hall. Be sure to allow enough time for postal delivery to avoid late fees. No additional fees for paying by check.
In-Person Payments
Drop off your payment in the secure drop box located outside Village Hall 24/7. You can also pay in person Monday-Friday 9am-4:30pm. Do not put cash in the drop box.
Automating Your Water Bill Payments
Signing up for automatic payments through EZ-Pay or your bank’s bill pay makes life easier by ensuring your bill gets paid on time every month. You avoid late fees, service interruptions, and don’t have to remember when your bill is due.
With EZ-Pay, the amount due is automatically drafted from your bank account each month. If your bill amount changes, the draft will adjust accordingly. EZ-Pay is free, easy to set up, and managed by the village.
Bank bill pay also automates payments, but you need to set it up through your financial institution. Log in to your bank account and schedule monthly recurring transfers to the Village of Buffalo Grove. Make sure the payment arrives by your bill’s due date to avoid late fees.
Options if You’re Unable to Pay Your Bill
If you’re struggling to pay your water bill, contact the village right away to discuss alternate payment arrangements. While penalties can’t be waived, the village will work with you on a payment plan to avoid service shut-offs.
The village also partners with social service agencies that may be able to provide financial assistance. In urgent situations, limited emergency aid may be available. Let the billing department know if you need help with your water bill.
Common Water Bill Questions
Why is my water bill so high?
A sudden spike in your bill typically indicates a water leak. The village can help investigate potential issues like leaks, running toilets, irrigation system problems, etc. Submit a service request online or call public works to troubleshoot.
I’m moving. How do I close or transfer my account?
Complete the New Account Form online to start or stop service. Make sure to submit a final meter read to avoid continuing charges at your old address.
What if I’m billed incorrectly?
If you dispute a water bill charge, contact the village right away to investigate. Errors can be corrected if verified. Estimated reads or incorrect meter reads can be adjusted.
When will late fees be applied?
Bills are considered late if not paid by the due date printed on your statement, typically around the 25th of the month. A 10% late penalty will be assessed on any unpaid balance remaining after the due date.
How can I view and pay my water bill online?
Create an online account through the village’s website. You can then view billing history, make one-time payments, enroll in EZ-Pay, and manage account settings.
Contact Buffalo Grove Utility Billing
The Village of Buffalo Grove wants to make paying your water bill as easy as possible. If you have any other questions or need assistance, contact the utility billing department:
Phone: 847-459-2500
Email: [email protected]
Website: www.vbg.org
The friendly and knowledgeable staff is available to help with any water billing needs you may have as a Buffalo Grove resident or business owner.
Sewer Blockages and Backups
The service line from your home to the sewer main may become obstructed due many reasons. Likewise, the Village main line can become obstructed as well. Both of these reasons will cause a backup in your home.
If you experience a sewer backup, notify Public Works immediately. You can call us at 847-459-2545 during normal business hours. Or, after normal business hours, call the Police Department non-emergency number at 847-459-2560. Public Works staff will inspect the Village sewer main. Staff will determine if the blockage exists in the Village sewer main or within your service line.
If the blockage is in your service connection, it is your responsibility to have the blockage cleared. Any licensed, bonded, and insured plumber can rod the service line to clear the block.
Remember, first call the Public Works Department before calling the plumber.
Buffalo Grove High School Watershed Day
FAQ
Where does Buffalo Grove get its water from?
Getting Water to your Home Our water comes from Lake Michigan. Buffalo Grove purchases the water from the Northwest Water Commission. The water goes to our four pumping stations and reservoirs throughout the Village. Finally the water reaches customers via 181 miles of underground water main.
Is Chicago water metered?
In Chicago, your home may not have a water meter. Homes with a meter are billed based on the number of gallons used per billing cycle. Other homes are charged based on an assessment from the City Department of Water Management. The formula considers building size, lot size and num ber of water fixtures.
What payment options does the village of Buffalo Grove offer?
The Village of Buffalo Grove offers several payment options for your water and sewer utility bill. Please note that some payment options have associated transaction fees. Have you just moved in or need to change your utility account information? Fill out the New / Update Water Account Form.
Is there an issue with Buffalo Grove water bill?
According to a Jan. 18 tweet from the Buffalo Grove Twitter account, there are problems with the Village’s utility software sending emails to E-Billing participants. The most recent water bill was issued on January 13 and can be viewed online.
How do I pay my Buffalo water (NY) Bill online?
You can use Doxo to pay your Buffalo Water (NY) bill online. You can use a credit card, debit card, or direct deposit from your bank account. Doxo is a safe and easy way to pay all of your bills from one account and reach your financial goals. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app.
What happened to Buffalo Grove’s utility bills?
Buffalo Grove officials found that some people who normally get their utility bills by email did not get the usual emails telling them about the bills after they were sent out on January 1. 13. The bills were not delivered to their email boxes. The village finance director, Chris Black, expressed apologies for any inconvenience caused to the customers.
