Having reliable utility services like water and electricity is essential for every home and business As a customer of Burbank Water and Power (BWP) in California, it’s your responsibility to pay your utility bills regularly to avoid service disruption. Read on for a complete guide to paying your BWP bill online quickly and easily
Overview of Burbank Water and Power
BWP is the municipal utility provider for water and electricity in the city of Burbank. Key facts:
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Serves over 103,000 residents and businesses.
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Maintains 10 water reservoirs and over 565 miles of water pipelines
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Generates electricity from renewable sources like solar wind and geothermal.
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Rates are regulated and approved by the Burbank City Council.
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Operated as a department within the City of Burbank government.
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Governed by a five-member Burbank Water and Power Board.
As a BWP customer, you receive a monthly utility bill for the water and electricity services provided to your home or business.
Getting Set Up for Online Bill Pay
Paying your BWP bill online requires an online account with your account information. Here’s how to get set up:
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Go to burbankwaterandpower.com and click “Pay Bill” at the top.
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Choose “New Users” and then “Register for Online Access”.
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Enter your BWP account number, email, phone number and other details.
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Create a username and password for your online account.
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Agree to the terms and submit your registration.
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Verify your email address by clicking the link sent to you.
Once your online account is activated, you’ll be able to securely view and pay your BWP bill electronically moving forward.
Paying Your BWP Bill Through the Online Portal
Follow these simple steps to pay your BWP bill through their online payment portal:
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Login to your BWP online account at burbankwaterandpower.com.
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From the menu, select “Pay My Bill”.
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Choose whether to pay your full balance or a partial payment.
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Enter your payment information.
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Confirm your payment details and submit.
You’ll need to enter your bank account or credit/debit card information. The payment will process instantly. You’ll receive a confirmation email with your payment details.
Other Ways to Pay Your BWP Bill
Aside from the online portal, you can also pay your BWP utility bill using:
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Phone – Call 1-844-891-4237 and use the automated system.
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Mail – Send a check or money order to Burbank Water and Power, PO Box 631, Burbank, CA 91503.
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In person – Bring cash, check or card to their customer service office.
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Drop box – Place your payment in the drop box at their office.
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AutoPay – Set up recurring automated payments from your bank account.
Online is generally the quickest and easiest, but choose the option that’s most convenient for your needs.
Payment Types Accepted by BWP
BWP offers flexibility in how you can pay your utility bill. Payment methods include:
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Debit or credit card – Visa, Mastercard, Discover, American Express
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Checking or savings account – Must provide account and routing numbers
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Cash – Only if paying in person at their office
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Money order or cashier’s check – Make payable to Burbank Water and Power
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Personal check – Note: Online payments require electronic check
When paying online, you’ll need to use a credit/debit card or electronic check. Make sure you select the right option and enter accurate card or bank details.
What to Do If You Can’t Pay Your BWP Bill
If you’re unable to pay your BWP utility bill on time, take action quickly:
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Contact BWP – Call or speak to a representative to discuss payment plan options.
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Apply for financial assistance – Low income and elderly/disabled customers may qualify for bill discounts or energy assistance.
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Request an extension – One-time courtesy extensions may buy you some extra time.
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Pay what you can – Making a partial payment shows good faith effort.
Letting your balance go unpaid will result in late fees, collections notices and ultimately service shutoff. Avoid those serious consequences by proactively communicating with BWP early on.
Key Tips for Successfully Paying Your BWP Bill Online
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Have your BWP account number handy to login or reference.
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Double check that all payment details entered are correct before submitting.
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Keep bank account and credit card information up to date in your profile.
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Schedule a recurring auto-payment for convenience each month.
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Save payment receipts and confirmations for your records.
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Contact BWP customer support if you have any payment issues or trouble logging in.
Paying your BWP bill through their online portal is quick, easy and secure. Just be sure to monitor your utility usage and pay each month’s balance in full and on time to avoid fees or disruption.
Make a One-Time Payment Online
You can make a one-time payment online using your bank account information, or with a Visa, MasterCard, American Express or Discover card. You will need your BWP account number and the phone number associated with your BWP account. One-time payments by bank account (ACH) are subject to a $0.30 processing fee per transaction. Credit/debit card payments are subject to a $2.99 processing fee up to $400 and a 1.99% fee for payments over $400, per transaction.
Make a Payment by Phone
You will need your BWP account number and your personal identification number (PIN) number to make a payment over the phone. If you do not have your account or pin number, please call BWP Customer Service at (818) 238-3700, Monday through Friday from 7:30am to 5:00 pm. If you know your balance and would like to make a payment, you can call our direct payment line 24/7 at (818) 237-9108. One-time payments by bank account (ACH) are subject to a $2.99 processing fee per transaction. Credit/Debit card payments are subject to a $2.99 processing fee up to $400 and a 2.50% fee for payments over $400, per transaction.
Burbank Water & Power’s On Line Bill Pay
FAQ
How much is the credit card fee at Burbank Water and Power?
Credit/debit card payments are subject to a $2. 99 processing fee up to $400, and a 1. 99% fee for payments over $400, per transaction.
What is the emergency number for Burbank Water and Power?
For a matter that needs to be dealt with right away, do not email Customer Service during non-business hours, weekends, or holidays. Instead, call the BWP Emergency Services at (818) 238-3778.
How many customers does Burbank Water and Power have?
What is eCAC on Burbank water and power bill?
Energy Cost Adjustment Charge (ECAC): This is a fee that can change based on the rules and laws of the city of Burbank as BWP’s costs to generate and distribute electricity go up or down.
How do I pay my Burbank Water & Power Bill?
You can also email [email protected] or call (818) 238-3700 to sign up with BWP Customer Service. Send your bill stub with your check or money order to : Burbank Water and Power P. O. Box 631 Burbank, CA 91503-0631 Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes.
Does Burbank Water & Power charge a late fee?
Avoid Additional Charges Burbank Water and Power charges a 1. 5% late fee on unpaid balances not received by the due date printed on the bill. Bills become delinquent 21 days after the date the bill is issued. Create your online account to enjoy the convenience of viewing your monthly bill and making payments online.
How do I send a bill stub to Burbank Water & Power?
Send your bill stub with your check or money order to : Burbank Water and Power P. O. Box 631 Burbank, CA 91503-0631 Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes. Payments are not considered paid until posted to your BWP account.
Can I put cash in a payment box in Burbank?
Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes. Payments are not considered paid until posted to your BWP account. It can take up to 48 hours for your payment to post to your account. This is why BWP doesn’t suggest using a payment box if you need to make a payment quickly.
Does Burbank have a utility users tax?
The Burbank voters approved the utility users tax, which gives 7% of the money made from selling electricity to the city’s general fund to pay for services like police, fire, libraries, and parks. See more information. Electric and Water Rates May Change Click here to view our up to date fee schedule.
Does insurance cover emergency medical care in Burbank?
Emergency coverage within the City of Burbank, 24 hours a day, 365 days a year. It’s a good deal for you and your family whether you have insurance, Medicare, or Medi-Cal. Not all insurance plans provide coverage for emergency medical care and transportation charges. You should verify your coverage with your insurance provider.
