Butler County, located in southwestern Ohio, provides water service to thousands of residents through the Butler County Water System Paying your water bill on time each month is important to avoid any service disruption. Read below for a comprehensive overview of how to pay your Butler County water bill online, by phone, or in person
Butler County Water System Overview
The Butler County Water System supplies water to much of the county’s unincorporated areas as well as several cities and villages Key facts
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Provides service to over 15000 households and businesses
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Sources water from the Great Miami Buried Valley Aquifer
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Operates 7 water treatment plants, 16 water towers, over 850 miles of water lines
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Overseen by a publicly appointed Board of Directors
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Bills issued bi-monthly and due within 15 days
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Various residential and commercial rate tiers based on usage
Online Payment Options
Paying your water bill online is the most convenient way for many customers. Here are the online payment options with Butler County:
Online Payment Portal
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Pay via Butler County Water’s online payment portal powered by Paymentus
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Accepts e-checks, debit/credit cards, and digital wallets
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Receive instant payment confirmation and receipts
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Access billing history and set up recurring payments
Butler County Website
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Make payments directly on Butler County’s website under the Pay Online section
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Securely pay with e-check or card with small processing fee
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Use with Butler Water account numbers
Paying by Phone or Mail
In addition to online payments, customers can pay their Butler County water bill by:
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Calling the payment phone line at 1-855-748-8970
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Mailing a check or money order to the remittance address on your printed bill
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Dropping off payment in-person at one of the Butler County Water office locations
Allow 5-7 business days for mailed payments to post. Phone and online payments process faster.
Tips for Paying Your Water Bill on Time
Follow these tips and best practices when paying your Butler County water bill:
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Pay within 15 days of receiving your new bill to avoid late fees
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Sign up for paperless billing to get notifications when bills are ready
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Review statements carefully and report any unusual charges
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Enroll in autopay if possible to avoid forgetting monthly payments
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Keep your account contact info updated for proper billing and notices
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Contact Butler County Water if you expect payment difficulties
Paying on time prevents service disruption and penalties. Communicate any billing issues promptly.
Avoiding Late Fees and Disconnection
It’s important to pay your Butler County water bill fully and by the due date to avoid:
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A 10% late penalty fee added if not paid within 15 days
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Disconnection warning notice after 30 days past due
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Water service shutoff after 45+ days delinquent
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Reconnection fee of $25 during business hours, $65 after hours
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Referral to collections for unpaid balances over 60 days
Set payment reminders and pay a few days early each billing cycle. Promptly resolve past due balances before disconnection occurs.
Payment Assistance Programs
If you are low-income or facing financial hardship, the following assistance programs may help you manage your Butler County water bills:
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Payment arrangements – Setup a personalized installment plan
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Lifeline Rates – Reduced rates for qualifying customers
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HEAP – May cover water costs along with heating bills
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LIHWAP – New federal water utility aid program
Reach out to Butler County Water about enrollment in payment assistance plans and financial aid programs if needed.
In Summary
From the online portal to mail, phone, or automatic payments, Butler County offers convenient water bill payment options. Pay each bill on time and in full within the 15 day window to avoid penalties. Seek payment assistance if affordable access to water is an issue. Keeping your Butler County water account current ensures steady service.
New Water Metering & Leak Detection System
Automated Meter Reading (AMR) and leak detection technology will enable Butler Water employees to read meters remotely, safely, and accurately via wireless signals. The new technology is safe and precise at capturing the same information collected from the manually read meters, yet faster and more efficiently.
Advanced acoustical leak sensors will also be strategically placed to assist Butler Water in identifying leaks in main lines and services before they become potential major interruptions. The reduction in water loss will benefit both the customer and Butler Water.
News
The Wash Your Hands campaign, launches in-conjunction with Global Handwashing Day on October 15, to reinforce healthy habits within the community. The annual campaign is sponsored by Warren . . .
BCWS is excited to launch the fourth annual art contest for Butler Water open to all ages 5-18.
Sticker shock over Butler County water bills
What payment options does Butler water offer?
As Butler Water continues to cut down on unnecessary calls, we encourage all of our customers to use our online payment system at www.butlerwater.com. butlerwater. com. We are now offering PayPal and Amazon Pay as online payment* options. Phone payments are also accepted using your Visa, Mastercard, Discover or electronic check.
Does Butler County Water Authority offer nexbillpay?
The Butler County Water Authority has teamed up with Nexbillpay to give customers who want to pay with a check, debit card, or credit card another way to do so. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Account Number provided on your statement.
How do I get a Butler County Water Authority account number?
You will need your Account Number provided on your statement. You can get your Account Number by calling the Butler County Water Authority at 334-382-4281 if you don’t have your bill with you. You can also use our Quick Pay service to make a quick payment without making an account.
Does Butler County have water & wastewater services?
Butler County is one of the fastest-growing counties in Ohio. The Butler County Water and Sewer Department makes sure that the county’s services are safe and reliable. More than 100,000 people in West Chester, Lemon, Liberty, Fairfield, Hanover, Ross, the city of Monroe, and the village of New Miami now get their water and sewage service from BCWS.
Does Butler County have a water quality report?
The Safe Drinking Water Act gives the EPA the power to order Butler County Water At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Who owns a water meter in Butler County?
Outside meters are housed inside of a meter box (pit) usually within the public easement. Even though Butler County Water and Sewer owns the meter and transmitter, it is your job to keep them safe. If the equipment is damaged, you must pay for repair or replacement.
