Why is it important to close a call professionally?
Professional call closing is a crucial procedure that can help your business deliver outstanding customer service. Customer satisfaction can be increased and positive perceptions of your business can grow thanks to good phone manners. When you take good care of and serve a customer, it encourages loyalty, repeat business, and a rise in brand awareness.
A formal and courteous conclusion can also let clients know that the call is about to end. This can prepare them to end the call and give them advance notice in case they have additional questions.
What is a closing call statement?
Customer service representatives and other professionals signal the end of a phone conversation with closing call statements. The professional may say a final word to say goodbye to the other person on the call and to see if there are any questions after completing the call’s primary objective. In business calls, closing call statements are advantageous for all professionals, but they are crucial for telephone customer service representatives.
Tips for using call-closing statements
Call-closing phrases can help to make sure that your business phone calls are courteous, successful, and professional. Here are some pointers to help you end a call in a professional manner:
Allow them to finish
Check to see if the person you are speaking to has achieved their goal before you begin your closing statement. Before you hang up, consider asking if there is anything else you can do for them to give them a chance to add any final remarks. For instance, if you are a member of the food service industry and you have just accepted a customer order for pizza, you might say:
“Will that be all for you today?”
This would give the customer the option to increase their order or confirm that they are only placing a single item on their order.
Set a time limit
Although it may be best to give people as much time as they need, it may also be in both parties’ best interests to end the phone call as soon as possible. Think about giving yourself a deadline to solve the problem or respond to their query.
Offer alternatives
It’s helpful to suggest alternate methods of resolving their issues, such as via email or your company website, if the phone call is taking too long or you can’t help them over the phone. For instance, if a client is pressed for time or unable to hold a phone conversation for very long, you might suggest emailing them instead.
Examples of effective call-closing statements
The type and purpose of the call will frequently determine the closing call statement you use. Here are some scenarios where having a strong call-closing statement would be advantageous for your business:
Calls to address customer complaints
Customer service representatives frequently address customer complaints when taking phone calls. Most of the time, these experts can help the client with their problem. Customer service representatives occasionally offer compensation to customers, such as a discount or a replacement item, if they are unable to resolve the problem or the business wants to encourage them to have a better customer experience.
It’s crucial to make sure you completely satisfy the customer after resolving their complaint on the phone. This can enhance the client’s interaction with your business and keep them in a positive frame of mind. Try one of these closing statements to respectfully end the call:
Calls to confirm or place an order
Additionally, customers call businesses to place orders or inquire about the status of recent orders. Due to the fact that many other retail industries handle customer orders over the phone or online, this is particularly typical in the foodservice sector. It can be especially crucial to sum up the call’s events before placing an order in order to ensure their accuracy.
This would entail repeating the order information to the customer when they call to place an order and, if necessary, confirming payment information. You can try the following closing call statements in this scenario:
Calls to answer customer inquiries
Calls from customers with questions are frequent in almost every industry and can cover a variety of topics. Every call you answer could be different because the caller on these calls usually has a distinct voice. However, you can end these calls in a similar manner regardless of the subject.
When a customer calls with questions, it’s crucial to make sure you fully addressed their concerns and ascertain whether they have any additional queries. Try one of the following closing call expressions to achieve this:
Interview phone calls
Using the phone to interview potential employees can be a great way to cut down on travel time and give scheduling flexibility. Additionally, this is excellent for professionals who apply for remote jobs. Clarifying the candidates’ next steps at the end of the interview phone call is beneficial. It is also polite to offer a phrase of gratitude. Consider using one of these closing-call statements to ensure that the interview concludes on a positive note:
Calls for scheduling an appointment
Customer service representatives and administrative professionals often handle scheduling calls. It’s helpful to reiterate the details of the phone call while making your closing remarks because these calls can be used as order confirmation calls. For this scenario, some call closing examples are as follows:
General calls
There are more general phrases to take into consideration using even though many professionals use a particular call-closing phrase for particular situations. Professionals can use these for networking calls and customer interactions. The following words and phrases work well in most professional settings:
How To Close At The Beginning Of The Call
FAQ
How do you end a call politely?
Finish the call by promising to speak with you soon. This is a tactful way to indicate the end of the exchange. Just let them know when you’ll be around next or that you hope to catch up in person soon.
How do you end a phone call professionally?
- Thank the caller for calling, then briefly describe your service to the client. Example: “Thank-you for calling.
- Let the caller know you appreciate their business. …
- Give the client your contact information so that you can assist them in the future.
- Say Goodbye but always Let the caller hang up first.
How do you end a conversation with customers?
Ask the client if there is anything else you can do for them or encourage them to contact you again in the future to make a great impression. Make sure your closing remarks are courteous, amiable, and create a favorable impression.
What is close call in marketing?
A closing call is comparable to the marathon’s finish line. It’s nerve-wracking for you and your prospect. It’s a call steeped in emotion for everybody involved. By the time a closing call comes around, you’ve spent a lot of time with your prospect as a salesperson.
