Paying your water bill is an essential responsibility as a resident of Cape Coral, Florida The city aims to provide multiple convenient payment options to fit every customer’s needs. Read on for a comprehensive overview of how to pay your Cape Coral water utility bill
Online Payments
The fastest and most convenient way to pay is through the city’s new online billing system. To use this, you’ll first need to register at https://selfservice.capecoral.gov/css/. Have your customer ID, account number, and primary phone number handy to enroll.
Once registered, you can:
- View billing statements online
- Set up automatic payments
- Make one-time payments via credit/debit card or e-check
Online payments post instantly to your account. You’ll avoid late fees and mailing delays.
Phone Payments
Call the city’s automated payment line at (239) 574-0530 to pay your Cape Coral water bill over the phone. You’ll need to enter your customer ID and account number. Phone payments can be made with Visa, Mastercard, Discover or electronic check.
Mail-In Payments
Send your payment coupon and a check or money order to:
City of Cape Coral
PO Box 150027
Cape Coral, FL 33915-0027
Allow 5-7 business days for standard mail delivery and processing. Write your account number on the check.
In-Person Payments
Bring your payment coupon or bill to City Hall at 1015 Cultural Park Blvd to pay in cash, check or credit/debit card. City utility customer service staff can assist you.
Authorized Payment Locations
For added convenience, Cape Coral has partnered with local businesses to offer in-person payment services. Find authorized pay agents such as:
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Publix – Accepts cash, check or credit/debit payments
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Walmart – Accepts cash, check, or debit card payments
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Winn Dixie – Accepts cash or debit card payments
Payment Kiosks
Self-service payment kiosks are available 24/7 at City Hall, some fire stations, and other city buildings. Transactions can be completed using credit/debit cards or cash.
Budget Billing
To make payments more predictable, customers can enroll in the budget billing program. This levels out payments to an average amount each month based on your usage history.
Financial Assistance
Residents facing financial hardship may qualify for assistance programs such as:
- Low-income payment plans
- Temporary deferred payments
- Aid from charitable organizations
Contact customer service to learn about available bill help options. Disconnection protection plans are also available for qualifying customers.
Billing Tips and Reminders
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Carefully review statements and usage for accuracy. Report any issues immediately.
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If moving, take a final meter reading and close your account to avoid continued billing.
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Receive billing notifications and reminders by email or text message.
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Avoid late fees and penalties by paying on time each month.
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Payment receipts can be used for records and tax purposes if needed.
Paying your Cape Coral utility bill on time is important for continuing uninterrupted water service. The city provides flexible payment choices like online, phone, mail, in-person and budget billing. Reach out to customer service if you need assistance managing or paying your bill. Consistent payments keep your account in good standing.
Cape Coral water bill mistake corrected
How do I pay my Cape Coral water bill?
Call (239) 574-7058 to pay your Cape Coral water bill through the city’s automated pay-by-phone system and talk to a person. Enter your customer ID and account number, which can be found on your bill every month. It will walk you through the steps of making a payment with a credit card, debit card, or electronic check.
Does Cape Coral have a utility billing portal?
The City of Cape Coral has launched a new online customer portal for utility billing. Customers can easily access their account information 24/7 through the Utility Access Portal. They can also view, print, and pay their bills, and set up autopay options (though Credit Card autopay customers need to re-enroll).
Does Cape Coral offer online billing & payment?
The City of Cape Coral is happy to say that the switch to a new online billing and payment system is now complete. Customers can now sign up for the system.
When will Cape Coral’s new utility billing system start?
The City of Cape Coral is set to launch its new Utility Billing System on February 2. The software will improve efficiency, accessibility, and responsiveness to better meet the needs of Cape Coral’s utility customers. As a result, customers will notice new billing statements beginning in February.
How do I contact Cape Coral customer service?
Call Cape Coral Customer Service at 239-574-7722 (Option 3, then 5) Monday through Friday, 7:30 a.m. to 5 p.m., if you have questions about the new system, draft dates, or the re-enrollment process. m. to 4:30 p. m. , or via email at csbilling@capecoral. gov. The City of Cape Coral has launched a new online customer portal for utility billing.
When will Cape Coral’s new billing software be available?
The software will improve efficiency, accessibility, and responsiveness to better meet the needs of Cape Coral’s utility customers. As a result, customers will notice new billing statements beginning in February. From January 25 to February 1, customers will only be able to use a few services while the billing changes happen.
