Capital Electric Cooperative provides electricity to homes and businesses in the Bismarck, ND area. Paying your electric bill on time each month is important to avoid late fees or service disruptions.
This guide will outline the various payment options Capital Electric offers and provide tips for smooth billing and payment,
Overview of Capital Electric Payment Methods
Capital Electric offers several convenient ways to pay your electric bill in Bismarck:
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Online – Pay instantly via Capital Electric’s SmartHub web portal or mobile app.
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Phone – Call anytime to pay by phone using the automated payment system,
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Mail – Send a check or money order with your payment stub.
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In person – Visit the Capital Electric office or drop box to pay.
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AutoPay – Set up recurring automatic payments from your bank account.
Read on for step-by-step instructions on using each payment method correctly.
Paying Online via SmartHub
For quick and easy payments, Capital Electric recommends using SmartHub. Follow these steps:
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Go to capitalelec.smarthub.coop or download the app.
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Log in to your account with your credentials.
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Select “Pay Now” and enter your payment amount.
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Enter your payment details and submit.
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Save your confirmation number and receipt.
Payments made before 10 PM process instantly in most cases. You can also set up autopay through SmartHub.
Paying Your Electric Bill by Phone
To pay by phone, call 1-855-937-1736 and follow the voice prompts:
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Enter your Capital Electric account number.
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Select the option to make a payment.
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Specify if paying the full balance or a partial payment amount.
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Provide your debit/credit card number and details.
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Write down the confirmation number at the end.
The automated phone payment system is available 24/7 for your convenience.
Paying Your Capital Electric Bill by Mail
To submit payment by mail, follow these steps:
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Locate your payment stub from your latest electric bill.
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Fill in your Capital Electric account number and amount enclosed.
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Make your check or money order payable to “Capital Electric”.
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Mail using the return envelope provided to:
Capital Electric
PO Box 730
Bismarck, ND 58502
Note that mail takes 1 week for delivery and processing, so send early to avoid late fees.
Paying in Person at Capital Electric
You can pay in person at Capital Electric’s office located at:
7401 Yukon Drive
Bismarck, ND 58503
The office is open Monday-Friday, 8AM-4PM for cash, check, or credit card payments. A 24/7 drop box is also available for check payments.
Tips for Paying Your Capital Electric Bill
Follow these tips and best practices when paying your Capital Electric bill:
- Have your account number ready for all payment options.
- Pay a few days early to avoid late fees when mailing checks.
- Save payment confirmation numbers and receipts.
- Contact Capital Electric if your mailed payment is not applied after 10 days.
- Set up autopay through SmartHub for convenience.
- Update card details right away if your number changes.
- Avoid sending cash in the mail for security reasons.
Getting Billing and Payment Support
If you have any questions or issues related to your Capital Electric account or payments, contact their team for assistance:
- Call 701-223-1513 during office hours
- Email [email protected] for billing questions
- Chat live via SmartHub during office hours
- Visit the Capital Electric office at 7401 Yukon Drive
The Capital Electric staff can help with payment troubleshooting, payment plans, financial assistance resources, and more.
Paying Your Bismarck Electric Bill Smoothly
Frequently Asked Questions About Capital Electric Payments
Here are answers to some common billing and payment questions:
What payment methods does Capital Electric accept?
You can pay by credit/debit card, check, cash, or money order. SmartHub and phone payments process electronically.
When will my mailed payment be applied to my account?
Allow 5-7 business days for standard USPS mail delivery and processing time before your due date.
What if I’m struggling to pay my bill in full?
Call Capital Electric to explain your situation and request tailored payment plan options before your due date.
Can I set up autopay or recurring payments?
Yes! You can enroll in autopay through SmartHub or by submitting a form to have payments automatically deducted from your bank account.
What if my payment doesn’t process properly?
Contact Capital Electric right away if your payment does not process as expected so they can research the issue and ensure proper crediting.
Let us know if you have any other questions about paying your Capital Electric bill!
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
Smart Payments
Smart Communication
Smart Environment
Smart Usage
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
