Staying on top of utility bills each month is part of every household’s routine With Capital Region Water, you have more options than ever to pay your water bill conveniently and securely Read on for a full overview of the payment methods offered to customers in the Harrisburg region.

Online Account Access

The fastest way to pay your Capital Region Water bill is through the online customer portal. Here you can:

• Check your balance
• View billing history
• Make one-time payments
• Set up automatic payments
• Enroll in paperless billing
• Update account details

To register, you’ll need your 9-digit account number from your latest bill. Access the portal anytime to monitor usage and pay in seconds.

Payment Options Online

Log into the Capital Region Water customer portal to pay by:

• Debit or credit card
• Electronic fund transfer (EFT) from your bank account
• One-time or recurring auto-debit

Keep your preferred payment method on file for easy access moving forward

Phone Payments

Call the toll-free number anytime to pay your water bill quickly over the phone

Simply dial 1-888-510-0606 and follow the voice prompts. Have your account number ready as well as your credit/debit card details. Visa, Mastercard, and Discover are accepted.

Pay-by-Mail

If you prefer to mail payments the old-fashioned way, Capital Region Water has a centralized lockbox to expedite processing:

Capital Region Water
PO Box 6271
Hermitage, PA 16148-0923

Include the payment stub from your bill and allow 5-7 days for arrival and posting to your account.

In-Person Payments

For cash payments, visit the walk-up window at the Capital Region Water office:

3003 N Front St
Harrisburg, PA 17110

Hours are Monday-Friday from 8:30am-4:00pm excluding holidays. Rolled coins and credit cards cannot be accepted.

Payment by MoneyGram

Find MoneyGram payment locations in grocery stores, pharmacies, and retailers. Bring your latest bill and cash or debit card to reference your account details. Locations charge a small transaction fee.

Payment Assistance Programs

If you’re facing financial challenges, Capital Region Water partners with Community Aid to administer assistance grants and programs including:

• Dollar Energy Fund – Grants up to $500 for overdue balances
• Water bill discounts for seniors and disabled residents
• Flexible payment plans
• LIHEAP and other needs-based aid

Visit the website or call customer service to learn more about applying for payment assistance.

Billing and Account FAQs

Here are quick answers to common customer questions on Capital Region Water billing:

When are my bills due?
Payment is due 20 days after the bill date. The due date is printed on each statement.

Where do I find my account number?
Your 9-digit account number is listed on each bill. You’ll need this handy to register online or make payments.

What if I lost my paper bill?
View your current and past bills online through the customer portal once registered. You can also call for a copy.

How do I go paperless?
Opt into e-billing when logged into your online account. You’ll receive bills electronically going forward.

How often do I receive bills?
Capital Region Water bills monthly in cycles between the 1st-15th of each month based on your service address.

Benefits of Paying Online

Let’s review the key advantages of managing your Capital Region Water account digitally:

• Secure 24/7 account access
• Quick payments by card or e-check
• Paperless billing
• Usage and billing history
• Auto-payments to avoid late fees
• Account management on the go
• Email notifications and reminders
• Reduce paper waste and clutter

With a few clicks, you can pay instantly online and monitor water usage – no stamps required!

Upcoming Payment System Upgrade

Capital Region Water will transition to a new customer account and billing platform in 2023. The improved system aims to modernize the digital tools for managing your water account.

The payment portal is shifting to add more features and maximize convenience for customers. Expect an updated interface and smoother functionality across desktop and mobile.

Rest assured your account number, rates, and service will not change during the transition. Capital Region Water will provide guidance to ensure this major upgrade goes smoothly for all.

Payment Support from Capital Region Water

Understanding your water account dashboard and payment options takes time. Fortunately, the Capital Region Water customer service team is here to help every step of the way.

Reach out by phone, email, live online chat, or in person at the Harrisburg office with any billing or payment questions. They can walk you through how to register online, where to mail payments, payment assistance resources, and more. Don’t hesitate to ask!

Payment Options for Every Customer

As we’ve covered, Capital Region Water offers bill payment solutions whether you like:

• Paying instantly online
• Calling in on the phone
• Mailing paper checks
• Dropping off cash payments
• Setting up automatic deductions

Plus, financial assistance programs provide a safety net for those in need.

Take control of your water account with Capital Region Water by selecting the payment process that fits your needs and schedule. Reach out to customer service so they can explain the many payment channels available to you as a valued customer.