Paying your CareFirst health insurance premium quickly and easily over the phone is a convenient option for members. By calling the automated payment system or speaking with a representative, you can review your account balance, make a payment, and more. Read on for step-by-step instructions on how to pay your CareFirst bill by phone.
Have Your Account Information Ready
Before calling to pay your CareFirst bill, gather your account details including:
- CareFirst Member ID Number
- Group Number (if applicable)
- Service Address on your Account
- Payment Method (Debit/Credit Card or Bank Account Details)
Having this information handy will allow you to navigate the system quickly without needing to rummage for details
Call the Automated Payment System
To pay your bill via the automated phone system, call 1-866-569-5933 This line is available 24/7 for your convenience
When prompted, enter your CareFirst member ID number and follow the voice instructions to access account details and make a payment. The automated system securely guides you through the entire process.
Speak with a Customer Service Agent
Alternatively, you can pay your CareFirst bill by phone and speak with a live representative. To do so, call 1-800-627-3433 Monday to Friday from 8am to 6pm EST.
When connected, let the agent know you want to make a payment on your account. Have your account information ready to verify your identity and access your account.
Check Your Account Balance
Whether using the automated system or speaking with an agent, you can check your overall account balance due before making a payment. Listen or ask for details on:
- Your current total account balance
- Previous statement balance
- Any outstanding charges or payments
- Due date for your next payment
Review these details to determine how much you need to pay. You can pay the full balance, minimum amount due, or anything in between.
Select Your Payment Amount
After reviewing your account balance, you will need to indicate how much you want to pay on your CareFirst insurance premium bill.
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For the full balance, let the system know or tell the agent you wish to pay the total amount currently due.
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To pay the minimum required, request to pay the minimum payment due.
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If paying a different amount, clearly state the payment amount you wish to make.
Enter Payment Method Details
Once you’ve chosen the payment amount, you’ll need to provide the payment source details. Confirm whether you want to use a credit/debit card, checking account, HSA or FSA funds.
For debit/credit cards and bank accounts, have your account number, routing number, and other details handy to enter in the automated system or provide to the agent.
Follow any remaining voice prompts or agent instructions to successfully complete payment submission. Take down any confirmation numbers as well.
Save Payment Method for Future Bills
For added convenience, consider saving your payment method on your CareFirst account to use for future monthly premium payments.
Let the automated system know or ask the agent to store your debit/credit card or bank account for ongoing payments. This securely saves your details for quick one-click payments moving forward.
Contact Billing Support with Any Issues
If you have any trouble making a payment over the automated phone system or through a customer service agent, you can contact CareFirst Billing Support directly for assistance at 1-866-569-5933.
The team can help troubleshoot any payment issues, take payments, and more. Just have your CareFirst account information handy when you call the billing support line.
Keep Payment Confirmation For Your Records
Whether you paid your CareFirst premium online, over the phone, or by mail, always save the payment confirmation for your records. Details like payment amount, date paid, and confirmation numbers are important to hold onto to track payments.
Saving payment confirmations helps you identify discrepancies on future bills in case payments are ever misapplied for any reason.
Paying your CareFirst health insurance premium over the phone is quick and convenient. Follow the automated system prompts or work with a representative to check balances, enter payment details, and get a confirmation number. Consider saving a payment method to simplify the process for next month’s bill.
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FAQ
What is the phone number for CareFirst bluechoice member services?
Are CareFirst and Blue Cross Blue Shield the same?
How do I check my CareFirst balance?
What payment options does CareFirst offer?
For members who buy their medical health plans through us, we offer a variety of different payment options. For members who bought their health plan through a public Exchange (e.g., Maryland Health Connection, DC Health Link or Healthcare.gov for Virginia residents), CareFirst will mail you a bill.
How do I contact CareFirst?
Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email. Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.
How do I set up a CareFirst direct account?
You can set up a CareFirst Direct account for each tax identification number (TIN) used in your practice. When obtaining eligibility and benefits or claim status information, have the patient’s date of birth and member ID number available. For claim inquiries, log in using the same TIN the claim was submitted under.
What is CareFirst on call?
CareFirst on Call is an Interactive Voice Response (IVR) system that allows providers to retrieve CareFirst member eligibility, benefits, deductibles, maximums, claim status and authorization status. Callers may use the telephone keypad input to interact with CareFirst on Call.
How does CareFirst reimburse a participating provider?
Participating providers are reimbursed by CareFirst for covered services rendered to CareFirst members. A NOP or ERA is available for each voucher and enables providers to identify members and the claims processed for services rendered to those members. A check may not be issued if there is no payment.
Where can I Find my CareFirst BlueCross BlueShield account?
www.carefirst.com/myaccount. CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield and CareFirst BlueChoice, Inc. are independent licensees of the Blue Cross and Blue Shield Association.
