Having access to clean, reliable water is a necessity for any home or business. As a Carolina Water Service customer, it’s important to pay your water bill on time each month to avoid service interruptions. Carolina Water Service offers several convenient payment options to fit your needs.
Read on for a complete guide to paying your Carolina Water Service water bill
Payment Options from Carolina Water Service
Carolina Water Service offers the following ways to pay your water bill:
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Online – Pay by credit/debit card or e-Check through Carolina Water’s online payment portal,
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Phone – Call Carolina Water’s payment line to pay over the phone with an agent.
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Mail – Send a physical check or money order by mail to Carolina Water’s payment center.
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In person – Visit a Carolina Water local office during business hours to pay by cash, check or money order.
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Drop box – After hours, place your payment in the drop box at a Carolina Water office.
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Auto-pay – Set up recurring automatic payments from your bank account each month.
Having multiple options allows you to choose the most convenient method each billing cycle.
How to Pay Your Bill Online
Paying online via Carolina Water’s website is fast and easy:
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Go to myutility.us/carolinawater and click on “Pay Bill”
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Enter your Carolina Water account number and click “Continue”
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Select whether to pay by credit/debit card or e-Check
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Enter your payment details and submit
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Save or print the confirmation page
Online payments post instantly to your account. You can also view billing history and set up auto-pay.
Paying by Phone
To pay by phone, call Carolina Water’s payment line at 1-800-525-7990 during regular business hours.
Have your account number ready along with your payment info. Let the agent know this is a payment call. Phone payments allow you to speak with a representative if any issues come up. But you may experience hold times during peak call volume.
Paying by Mail
To pay by mail, send your check or money order to:
Carolina Water Service
PO Box 71247
Charlotte, NC 28272
Include your payment stub or write your Carolina Water account number on the check or money order.
Allow 5-7 business days for mailed payments to reach Carolina Water and post to your account. Pay early in your billing cycle to avoid late fees.
Paying in Person
You can pay your Carolina Water bill in person at one of their local offices. Visit myutility.us/carolinawater and click “Contact Us” to find your closest location.
Bring your bill if paying in cash so the account number can be referenced. In-person payments avoid mail and phone wait times, but offices have limited hours.
Setting Up Auto-Pay
For hassle-free bill payment, enroll in auto-pay through Carolina Water’s online portal. This automatically deducts your balance from your bank account each month.
To start auto-pay:
- Log into your online account
- Click on “Auto Pay” and fill out the form
- Enter your bank account information
- Pick a withdrawal date after your meter read date
With auto-pay, your bill gets paid on time without you having to remember. Just monitor your monthly bank statements for accuracy.
Avoid Late Fees and Shut Offs
Carolina Water bills are typically due around the 28th of each month. Pay on time to avoid a late fee being applied to your account.
If your balance remains unpaid for multiple months, your water service may be disconnected, requiring a reconnection fee to resume service.
Mark your due date on your calendar or set up reminders so your bill isn’t overlooked. Maintaining on-time payments ensures uninterrupted water service.
Payment Assistance Programs
If you’re experiencing financial hardship, Carolina Water offers programs such as:
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Payment arrangements – Pay past due balance over 3-6 months
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Due date extensions – Get extra time without late fees
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Budget billing – Pay average monthly amount versus actual usage
Contact Carolina Water to ask about assistance if you anticipate having difficulty paying a bill on time. Qualifying programs can help avoid shut offs.
Check Your Balance 24/7
You can check your up-to-date Carolina Water account balance anytime online.
Log into your online account portal and click on “Account Balance” to see your current amount owed and recent payment history.
Monitoring your balance ensures your payment clears and helps prevent duplicate payments. Staying on top of your balance makes bill paying easier.
Summary of Paying Your Carolina Water Bill
It’s important to pay your Carolina Water utility bill fully and on time each month. Convenient online, phone, mail or in-person payment options give flexibility to customers. Consider enrolling in auto-pay to ensure your bill never gets missed. Be proactive about payment assistance programs if money is tight. Maintaining your Carolina Water account responsibilities allows for uninterrupted water service your household relies on.
Disconnection Notices & Reconnection of Services
If youve received a Disconnection Notice or your service has already been disconnected, youll need to do the following.
Pay Your Overdue Balance
- Locate your 10-digit Account Number on your bill or Disconnection Notice.
- Note the scheduled Disconnection Date on the Notice.
- Choose one of the following payment methods to ensure your payment is posted at once to your account, and before the Disconnection Date.
Using your credit / debit card. You do not have to be registered to use this feature.
Using your credit / debit card. We use First Billing Services for pay-by-phone services. To speak with a Live Agent, call (855) 270-3592. To use their Automated Payment System, call (888) 562-3451.
- Record your Payment Confirmation Number.
- If payment is made within 5 business days of the Disconnection Date, call Customer Service to ensure your services are not disconnected.
If your water service has been disconnected for non-payment:
- A Reconnection Fee will be charged. Please call Customer Service to obtain the correct amount. This Fee must be paid by the methods detailed in #3 above prior to reconnection.
- Once payment has been made, you MUST contact Customer Service to schedule a reconnection.
- Reconnection of services will only be performed during regular business hours.
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FAQ
What is the phone number for North Carolina water service?
To speak with a Live Agent, call (855) 270-3592. To use their Automated Payment System, call (888) 562-3451. Record your Payment Confirmation Number. Call Customer Service to make sure your services are not cut off if payment is made within 5 business days of the Disconnection Date.
How do I pay my Palm Beach County water bill?
Pay with a check by phone by calling 561-740-4600 or 877-477-1305, option #2. Mail your payment using the pre-addressed return envelope that is included with your bill. Remember that you need to send back the right part of your bill with your payment so that your account gets credited at the right time.
How to start water service in Charlotte, NC?
You can call Charlotte Water at 311 or 704-336-7600 and ask for “water move in or move out” between 7:00 a.m. and m. and 7:00 p. m. Monday through Friday. Please provide: Social Security Number (SSN) (preferred); or.
What is the average water bill in North Carolina?
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Average monthly water prices in the U.S. by state
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Maine
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$22
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Vermont
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$21
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Wisconsin
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$21
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North Carolina
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$20
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