Carroll County Electric Bill Pay: A Guide to Payment Options

Having reliable electricity is essential for Carroll County residents and businesses Carroll County Electric provides this vital service to the community As a customer, you are responsible for paying your electric bill on time each month. Carroll County Electric offers several convenient ways to pay your bill online, by phone, in person, or by mail. This comprehensive guide covers everything you need to know about paying your Carroll County Electric bill.

Overview of Carroll County Electric

Carroll County Electric is the primary electric utility provider in Carroll County, Georgia. They are a customer-owned cooperative that provides electricity to over 20,000 residential, commercial, and industrial accounts across the county. Some key facts about Carroll EMC:

• Not-for-profit electric cooperative
• Has over 1,200 miles of power lines
• Headquarters in Carrollton, GA with district offices in Villa Rica and Temple
• Governed by a nine-person Board of Directors
• Has provided electric service to the county since 1939

As a cooperative Carroll County Electric focuses on providing reliable affordable electric service to improve the local community. Members have a voice in co-op decisions and share in financial benefits.

Billing and Payment Basics

As a customer of Carroll EMC, here are some key details on billing and payments:

• Bills are sent monthly and are typically due within 15 days of the billing date.
• Bills can be mailed, emailed, or both. Sign up for eBilling to go paperless.
• Payments received after the due date incur a late fee on the account.
• Accounts can be disconnected if a bill goes unpaid for over 45 days.
• Payment arrangements can be made for customers facing financial hardships.

There are various ways to pay your electric bill conveniently. Keep reading to learn more.

Pay Online Through the Customer Portal

The easiest way for most customers to pay their electric bill is online through Carroll EMC’s Customer Portal. Here’s how it works:

• Visit ccelectric.org and select “Customer Portal” to create your online account.
• You’ll need your 12-digit account number from your bill plus an ID verification piece of info.
• The portal allows you to view bills, see payment history, set up autopay, monitor usage, and message customer service.
• Payments through the portal can be made by credit/debit card, bank draft, or eCheck.

The portal can be accessed on desktop, tablet, and via the Carroll EMC mobile app for maximum convenience.

Pay by Phone

To pay your electric bill over the phone:

• Call Carroll EMC at 770-832-3552 and select the payments option.
• Provide your 12-digit account number and details of the payment you want to make.
• Payments can be made by credit/debit card, checking account, or savings account.
• A $3.95 fee applies to debit/credit card phone payments.

The automated phone system is available 24/7. Live agents are available during business hours if you need assistance.

Pay In Person

To make an in-person payment on your electric bill, you have a few options:

• Visit the Carroll EMC headquarters in Carrollton during business hours to pay by cash, check, money order, or credit/debit card.
• The district offices in Villa Rica and Temple also accept payments in person.
• Payments can be made at the 24-hour walk-up kiosk at the Carrollton office using cash or checks only.
• Payment drop boxes where you can leave a check or money order are available at all office locations.

Pay by Mail

If you prefer to mail in payments, you can send your Carroll Electric bill payment to:

Carroll EMC
PO Box 250
Carrollton, GA 30112

Please allow 5-7 business days for mailed payments to be received and processed to avoid late fees. Include payment stub or write your account number on the check.

Payment Assistance Programs

If you are struggling to pay your electric bill, Carroll EMC does offer assistance programs:

• Budget Billing – Spread your costs out evenly over the year with fixed monthly payments.

• Project SHARE – Member donations provide emergency bill payment aid to those in need.

• Extended Payment Arrangements – Setup a personalized payment plan if you’re experiencing a hardship.

Please contact Carroll EMC to learn more about qualification requirements and applying for these programs.

What If You Miss a Payment?

It’s important to pay your bill in full and on time each month. Here’s what can happen if you miss a payment:

• A 1.5% late fee will be charged if payment is received after the due date.

• If a bill goes unpaid for 45 days, service may be disconnected.

• A $50 fee is charged for reconnecting service after disconnection.

• Accounts with multiple late payments may need to pay a deposit for continued service.

Avoid these fees and potential disruption by paying on time. Contact Carroll EMC immediately if you anticipate difficulty with paying any bill.

Customer Feedback on Payment Options

Overall, Carroll Electric customers seem satisfied with the various payment methods available:

• Many customers appreciate the convenience of paying through the online portal or mobile app. Customers find the portal interface modern, user-friendly, and easy to use.

• Most customers mentioned the ability to store payment methods for recurring automated payments as a major portal benefit.

• Customers noted the phone payment system is straightforward and convenient when they don’t have computer access.

• In-person payment options allow those without bank accounts or who prefer human interaction to pay their bill.

• Customers said Carroll EMC call center reps are friendly and willing to help with any payment issues.

• The availability of budget billing and payment assistance programs provides security for struggling households.

Key Tips for Paying Your Bill

Follow these tips and best practices for stress-free electric bill payment with Carroll EMC:

• Sign up for online or mobile access to monitor usage and make payments.

• Enroll in autopay or schedule reoccurring payments so your bill gets paid automatically each month.

• Be proactive and contact customer service as soon you think you may have difficulty paying a bill.

• Ask about budget billing or payment arrangements if you are eligible.

• Avoid late fees by paying a few days early or signing up for reminders.

• Go paperless with eBilling to receive and pay bills electronically rather than by mail.

• Update your contact information with Carroll EMC anytime it changes so bills and notices reach you.

Paying your electric bill on time every month is simple with Carroll Electric’s multiple payment options. Take advantage of the convenient online and mobile tools to eliminate late payments and keep your lights on.