How to Pay Your Carthage Water and Electric Bill: A Step-by-Step Guide

Paying your utility bills on time is an important responsibility for any homeowner or renter. The city of Carthage provides both water and electric services to residents and businesses, so staying on top of your Carthage Water and Electric bill is essential Failure to pay on time can lead to late fees, disconnection of service, and other headaches

The good news is that Carthage Water and Electric Plant (CWEP) offers numerous convenient payment options to fit every schedule and preference This article will provide a step-by-step guide to paying your Carthage water and electric bill quickly and easily

Understanding Your Carthage Water and Electric Bill

The first step is to review and understand your monthly statement from CWEP. Your bill will include details on:

• Account number
• Service address
• Previous balance
• Current charges for water and electric
• Payment due date
• Amount due

Noting the due date and total amount owed for the month is key. CWEP bills are usually due by the 10th of each month. Late payments after the 10th can trigger a 10% penalty fee.

You’ll also want to look over the usage charges Spikes in water or electric use from the previous month could indicate leaks or other issues Checking for billing errors is also a good idea,

Payment Options from CWEP

Once you’ve reviewed your Carthage utilities statement, it’s time to pay your bill. CWEP offers multiple payment channels to choose from:

Pay Online

The fastest and most convenient way for most customers is to pay online through the CWEP customer portal. You can login 24/7 and pay by credit card, debit card, or electronic check.

Auto Pay

For hands-free payment, enroll in CWEP’s Auto Pay program. This automatically deducts your monthly bill from a credit card or bank account. No more forgetting due dates or mailing checks!

Pay by Phone

Call CWEP at (417) 237-7300 and select the payment option. Have your account number and payment details ready.

Pay by Mail

Mail a check or money order using the return payment envelope provided with your bill. Allow 5-7 days for mailing time. Send to:

Carthage Water & Electric
627 W. Centennial Ave.
Carthage, MO 64836

Pay in Person

Visit the CWEP office at 627 W. Centennial Ave. in Carthage to pay your bill. You can pay with cash, check, money order, or credit/debit card.

Payment Kiosks

Use the self-service payment kiosks located at 627 W. Centennial Ave. or at 1223 W. Central Ave. (King Cash Saver store).

Budget Billing

For consistent payments, CWEP offers Budget Billing which spreads your projected annual costs over even monthly payments. Sign up by contacting customer service.

Paying Your Carthage Water Bill

Carthage residents receive water service from the city Water/Sewer Department. There are a couple ways to pay your Carthage water bill specifically:

By Mail

Mail your payment to:

City of Carthage Water Department
PO Box 400
Carthage, TX 75633

Allow 5-7 days for delivery.

Online

Pay online through the City of Carthage website. You’ll need your account number and an email address.

In Person

Bring your payment to City Hall at 812 W. Panola in Carthage. They accept cash, checks, money orders, and credit/debit cards.

Auto Draft

Sign up for monthly auto draft from your bank account by filling out a form at City Hall.

Be sure to pay your Carthage water bill by the monthly due date, normally the 10th, to avoid late fees.

What Happens If You Miss the Due Date?

As outlined above, the due date for Carthage utility bills is usually the 10th of the month. A 10% late fee is applied to water and electric accounts paid after the 10th.

For past-due water bills, the City will disconnect service if payment is not received by the 20th. A $100 reconnection fee will then be charged.

Before shutting off electric service for non-payment, CWEP provides a few notices and opportunities to set up a payment plan if needed. Disconnection could occur after 30 days past due.

Contact CWEP or the City of Carthage as soon as possible if you anticipate trouble paying on time. Exceptions can sometimes be made in cases of financial hardship.

Payment Assistance Options

If you are struggling to keep up with water and electric bills in Carthage, assistance programs are available:

• Payment arrangements – Contact CWEP to set up a payment plan for past-due balances and avoid disconnection.

• LIHEAP – Low Income Home Energy Assistance Program provides federal funds to help lower income households pay energy bills. You must apply and qualify based on income.

• Project Share – Administered by CWEP to assist families struggling to pay utility bills. You can contribute to the fund or apply for aid.

Don’t let an overdue bill spiral out of control. Reach out for help and utilize the varied payment options offered by CWEP and the City of Carthage. Consistently paying your water and electric on time will avoid headaches and keep services flowing.