In the Midwest, Casey’s General Stores is a well-known convenience store chain that is best known for its made-to-order pizza. Here’s a quick introduction:
Getting hired at Casey’s, the popular Midwest convenience store chain is a great opportunity. With over 2200 locations across 16 states Casey’s offers stability, growth potential and great perks like flexible scheduling, employee discounts, and tuition reimbursement.
But to get the job, you have to show the hiring managers that you have what it takes to give great customer service, follow the rules, and help Casey continue to be successful in the interview.
Here are the top 25 Casey’s interview questions and how to answer them so you can go into the interview in the best light:
Background Questions
1. Why do you want to work at Casey’s?
Interviewers want to gauge your genuine interest and fit for the company. In your response:
- Express your enthusiasm for Casey’s values, culture and community-focused approach
- Highlight aspects that align with your own goals like upward mobility, stability, and skill development
- Share specific details on why you’re drawn to the convenience store/food service industry
- Avoid generic answers – do your research on Casey’s competitive advantages.
Example: I’m excited to join Casey’s because of its emphasis on giving back to local communities. Initiatives like the Casey’s Rewards program that supports schools and nonprofits show a real commitment to neighborhoods. I’m passionate about developing my skills in customer service and operations while working for a company with such strong Midwest roots and values. The fun, team-oriented work culture along with advancement opportunities make Casey’s an ideal place to build my career.
2. What do you know about our company? OR Why are you interested in working for Casey’s?
Showcase your knowledge of Casey’s history, values, and offerings. Share 2-3 facts such as:
- Founded in 1968, now 2000+ stores in 16 states
- Fifth largest pizza chain with made-from-scratch pizzas
- Community involvement through Casey’s Rewards school donations
- Friendly, welcoming environment for customers
Talk about why these facts appeal to you and align with your own principles. Demonstrate you’ve done your homework about the company.
3. How does this position align with your career goals?
Connect the job duties directly to your own short and long term professional goals. For example:
- The customer service skills needed will further develop strengths I need to advance in retail
- Managing inventory and orders provides experience toward an operations role
- Food prep will build skills for my ultimate goal of becoming a chef
Show you’re aiming for a career with Casey’s, not just a short-term job.
Skills and Qualifications Questions
4. What makes you qualified for this job at Casey’s?
Match your skills and experiences directly to the job description requirements. Include:
- Specific skills like cash handling, inventory management, merchandising
- Soft skills like customer service, communication, time management
- Personality traits like work ethic, positivity, integrity
Back up your claims with examples of using those skills successfully.
5. What retail skills can you bring to Casey’s?
Highlight both hard and soft retail skills:
- Hard skills: inventory management, merchandising, POS systems, sales, upselling
- Soft skills: customer service, communication, reliability, patience, teamwork
Provide examples that prove you have these abilities. Quantify your accomplishments when possible.
6. How would you handle an angry or difficult customer?
Emphasize listening, empathy and de-escalation skills. Share an example such as:
- Listened calmly and apologized for the issue
- Identified the root cause of dissatisfaction
- Presented solutions tailored to the customer’s needs
- Followed up to ensure satisfaction
Describe remaining professional, compassionate and solution-focused.
7. Tell me about a time you provided excellent customer service.
Choose an example that showcases problem-solving, professionalism and commitment to service excellence. For instance:
- You patiently explained a product to an elderly customer
- You diffused a customer’s frustration and turned their day around
- You brainstormed options to fulfill a special request
Emphasize the positive impact your actions had on the customer.
8. How do you stay productive during slow periods?
Describe using down time productively by:
- Completing tasks that get overlooked when it’s busy, like detailed cleaning
- Getting a head start on preparing for the next rush, such as stocking
- Taking time to learn something new that will help you improve
- Checking on co-workers to see if anyone needs assistance
Demonstrate you’re focused on adding value, not wasting company time.
Situational Questions
9. How would you handle an upset customer complaining about their food order being wrong?
Show you empathize but remain solution-focused:
- Listen patiently without getting defensive
- Apologize sincerely and acknowledge their dissatisfaction
- Offer options like a replacement or refund if appropriate
- Thank them for the feedback and assure it will be used to improve
Emphasize making it right for the customer.
10. You notice a co-worker violating food safety rules. What steps would you take?
- Don’t speak to co-worker in front of customers about the issue
- Politely but directly inform co-worker of the improper procedure
- If behavior continues, discretely report it to a supervisor
- Focus on the safety issue itself, not attacking the co-worker
Describe addressing the problem thoughtfully, not confrontationally.
11. How would you respond if a customer said their sandwich contained an ingredient they are allergic to, though the sandwich was made correctly?
- Apologize sincerely for the incident
- Notify a manager immediately so proper steps can be taken
- Offer refund or replacement and assure the issue will be addressed
- Ask questions to understand how the mistake happened and prevent future issues
- Thank customer for bringing the serious issue to your attention
Demonstrate you take food allergies extremely seriously.
12. A customer becomes angry that the restroom is temporarily closed for maintenance. How do you handle this?
- Apologize for the inconvenience
- Explain the bathroom is closed temporarily for repairs to quickly restore facilities
- Offer an alternate restroom location if there is one
- Thank the customer for their patience and understanding
- Direct them to a manager if they have additional concerns
Show you aim to calm frustrated customers by providing helpful solutions.
13. You are working the register and notice your drawer is $10 short at the end of your shift. What do you do?
- Calmly notify a manager/supervisor
- Review transactions to try to identify the source of the shortage
- If unable to locate the missing funds, complete required paperwork noting the shortage
- Implement preventative processes moving forward like balancing the drawer more frequently
Demonstrate you follow proper procedures when shortages occur.
Skill-Specific Questions
14. This job requires lifting heavy boxes, standing for long periods and performing repetitive tasks. Are you able to meet these physical requirements?
- Affirm you are able to perform these job duties
- Provide examples of current or past positions that required similar tasks
- Note any proper techniques you utilize for safely lifting heavy loads
- Express eagerness to take on physical challenges
Convince the interviewer you can handle the demands of the role.
15. Tell me about your experience preparing made-from-scratch pizza and other fresh food items.
- Share any specific experience making pizzas or other menu items from scratch
- For other food prep experience, describe skills like proper ingredient handling, oven use, sanitization, and plating
- Note any training you’ve received relevant to fresh food preparation
- Express enthusiasm for learning Casey’s recipes and procedures
Demonstrate you have the hands-on skills needed to succeed in Casey’s kitchen.
16. This position requires operating kitchen equipment like ovens, fryers, and slicers. Do you have experience safely using commercial kitchen equipment?
- List any kitchen equipment or systems you’re proficient in operating
- Detail training or certifications you’ve earned related to kitchen equipment
- Emphasize safety precautions you take such as wearing protective gear, maintaining cleanliness, and focusing fully when operating hazardous equipment
- Express eagerness to learn how to safely and properly use any equipment that is new to you
Convince the interviewer you understand the safe operation of kitchen equipment is paramount.
17. Tell me about a time you successfully handled a high-pressure situation at work.
- Set the scene: Describe the high-stress scenario
- Share how you responded: What actions did you take? How did you manage your emotions?
- Detail the positive result: How did your handling of the situation lead to a successful outcome?
- Note lessons learned about keeping your cool under pressure
Demonstrate how you’ve thrived under stress in the past.
18. This job requires strong teamwork skills. Tell me about a time you effectively collaborated with colleagues at work.
- Set the scene: Describe
What are the selection and Interview process of Casey’s General Stores?
The way Casey’s General Stores hires people can change based on the job (cashier, customer service rep, kitchen staff, or store manager) and the store. Here’s a general idea of what you might encounter:
1. Application: Submit your resume and cover letter through Casey’s careers website.
2. Screening and Review: Recruiters will assess applications based on qualifications and experience outlined in the job description. They’ll focus on skills relevant to the retail industry and the specific role (e. g. for cashier and customer service rep jobs, strong customer service skills, and experience working in a fast-paced environment for all jobs.
3. Interview Stages (may vary):
- For some jobs, you may have to do a phone interview with an HR representative or store manager to talk about your background, interest in retail, and availability.
- Based on the job, there may be more than one in-person interview(s) with the store manager or district manager. Based on the job, here’s what you might face: Cashier/Customer Service Representative Roles: Be ready to talk about your customer service skills, your ability to work quickly and efficiently, and your attention to detail (e.g. g. , handling cash transactions). You might have to take a short skills test to see how well you know basic math or how to use a computer (depending on how the store is set up for technology). Kitchen Staff Roles: You can expect to be asked about your experience working in a food service setting, your knowledge of food safety rules, and your ability to work well with others. Depending on the job, you may be asked if you have experience with certain kitchen tools or making Casey’s signature pizzas. Store Manager Role: For these roles, you will probably be asked about your experience managing stores, your ability to lead others, your ability to plan and manage staff, and your knowledge of how stores work (e.g. g. , inventory management, cash handling procedures). You may be asked scenario-based questions about how to deal with customer complaints or store problems.
4. Background Check (for most roles): Successful candidates will typically undergo a background check before receiving a job offer.
Tips for Success:
- Casey’s General Stores is known for its focus on convenience, community involvement, and, of course, its pizza! Make sure that your resume and cover letter highlight the skills and experiences that make you a good fit for the job and the company culture.
- Do not forget to show that you can provide great customer service, work well in a busy setting, and are eager to learn.
- Have a good attitude, work hard, and think about how you can help others (this is important in all roles!)
- If you have experience working in a store or serving food, especially with cash or food safety, be sure to mention it.
By knowing how Casey chooses employees and showing that you are qualified and have a good attitude, you can improve your chances of getting an interview and a good job at this well-known convenience store chain.
Top questions Asked for freshers in Casey’s General Stores
Casey’s General Stores doesn’t put out a definitive list of the best interview questions for new employees, but here’s what you might be asked, how to find more specific questions, and what to do to apply:
General Interview Questions for Freshers:
- Tell me about yourself and your career goals. (Make sure your answer shows that you’re interested in retail, customer service, and fast-paced places to work.)
- Why are you interested in Casey’s General Stores in particular? (Look into their concept of a convenience store, their focus on fresh food, and their dedication to being involved in the community.)
- What are your strengths and weaknesses? (Be honest, but try to see your weaknesses as opportunities to grow.)
- Tell me about a time when you worked well with others or helped customers. (Highlight relevant skills).
- Do you have any questions for us? (Think of interesting questions to show that you are interested and willing to take the initiative.)
Possible Role-Specific Questions (Depending on the Position):
- Customer Service Cashier Associate: You may be asked about your communication skills, your ability to work well under pressure, and how well you pay attention to what customers want. You may also be asked about your experience with point-of-sale systems and how well you can handle cash. For new employees, knowing how to handle cash is enough; POS training is usually provided.
- Stocker Associate: For these jobs, you might be asked to show that you can follow directions, work alone, and lift light weights (up to 50 pounds). You may also be asked if you are available to work different shifts, such as nights, weekends, and holidays.
- As a kitchen associate, you might be asked about your experience preparing food (basic knowledge is fine for new employees; on-the-job training is common), keeping the kitchen clean, and working with others in a busy kitchen.
Finding More Specific Questions:
- Website for Careers at Casey’s General Stores: Check out the website for careers at Casey’s, especially the “FAQs” or “Interview Tips” sections. ” They might have resources for new hires.
- Casey’s Interview Reviews: Read interview reviews on sites like Glassdoor to get advice from people who have been interviewed before, but keep in mind that everyone’s experience is different.
- Informational Interviews: You could ask Casey’s employees on LinkedIn to have informational interviews, which are short conversations to find out more about the company and specific roles.
Caseys interview
What was the interview process like at Casey’s?
The interview at Casey’s .It was really Fast and easy they be were very nice and Professional and easy going made you feel comfortable the questions were basic questions and they gave full detail of the job I applied online. I interviewed at Casey’s (Harvard, IL) in Aug 2022 If you have a pulse, you have a job.
How would you describe judge Casey’s interview?
Casey contends that his private-practice experiences give him the “wisdom and experience” to thrive as a circuit judge. During the interview, he was articulate, polite and concise.
What are people saying about Casey?
What People Are Saying. . . . “ Casey did our engagement photos and honestly it was the best experience I’ve had with a photographer! ” “Wow wow wow!! I can’t explain how happy my fiancé and I were with our pictures! They were everything we imagined! Not to mention how kind and patient Casey is!!!”
How do I get Casey?
Wake up after 4 hours to use up the energy and the toy shovel recharged from the beach chair. Set an alarm for every four hours to used the shovel from the beach chair too. Don’t click for Casey when the Beach toy level is low. You can get Casey with level 2-3 with a higher level of beach toys.
