- They asked about my customer service skills, any relation experience and how I would handle certain situations. Shared on December 7, 2017 – Seasonal Cashier – Brentwood, CA.
- My experience and how I felt around people that I didn’t know, also what I knew about the company. …
- Why choose Target?
Target Interview – Cashier
10 frequent non-technical questions for Cashier at Target :
According to our research, hiring managers at Target looking to fill Cashier role ask soft skills interview questions 2.5x more frequently than for other roles.
3 . How would you handle a customer with difficult behavior?
People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.
- Do you have certain principles, or methodology, to deal with difficult people?
- Do you have strong people skills, are you good at conflict resolution?
- Are you high on emotional intelligence? Can you give an example?
- What have you found about the company and its culture?
- What have you learned about how the employees value each other?
- How do they treat their customers?
- Knowing their line of business or industry, what can be some examples of difficult customers?
Do your research.
One methodology for diffusing a difficult situation is called âthe triple Aâ approach:
If it is a customer, it would add that extra touch if you added another “A” to your approach by Asking for the customers contact information so you can update them of any progress on their issue.
Take a quick quiz and check if youâre ready to answer this question at your next job interview:
Pick the best answer:
AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.
BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.
CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.
Now that you have read some of our recommendations, you may wonder: âOk, so whatâs next? I seem to understand these concepts quite well and they kind of make sense to me, but how do I make sure my answers are actually in accordance with these recommendations, and I will stand out as a strong candidate in my upcoming interview?â
Good question. Assuming you are indeed qualified and fit for the position you are interviewing for, the best thing you can do is make sure the interviewer sees this fit.
There are two ways how you can leverage Mr. Simonâs expertise to help you shine your best:
To request the session, shoot us an email to [email protected] and attach your resume and job description to expedite the process.
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9. The customer is upset because the product they purchased is unsatisfactory somehow.
Sample answer: “I would find out if they are wanting to trade out or return the item and then take them over to Customer Service.”
The proper response involves both providing good customer service and adhering to Target policies. Target has specific procedures concerning refunds and exchanges, the department staff members may have the authority to make adjustments themselves and should avoid making promises that may not be in line with company policy.
Therefore, taking them to Customer Service is the proper course of action.
