The service marketing mix, commonly known as the 7 Ps of service marketing, is an essential tool for any business looking to create a comprehensive
Category: Career Development
It can be difficult to determine the best strategy for employee development, engagement, and retention. A robust program will foster growth and skill development, as
What is the difference between a plan and a thought? A thought is an idea, a concept, or even an opinion that enters our minds.
Calling in sick is an inevitable part of any job. It’s also something that can be tricky to navigate and get right – especially in
Role play training is a powerful tool for business professionals that can have a dramatic impact on their performance and development. It can be used
Presenting to a board of directors can be a nerve-wracking experience, especially when you have a lot of critical information to share. It’s important to
The customer service industry is constantly evolving, and one of the most important metrics to measure success is Average Hold Time (AHT). AHT reflects the
EBITDA margin (earnings before interest, taxes, depreciation, and amortization) is an important metric for investors, business owners, and lenders to understand when analyzing the financial
Ensuring top safety and health standards in the workplace is a critical priority for any business owner. Keeping a highly trained and certified staff is
In order to advance your career in the culinary industry, you are typically expected to start at the bottom and work your way up through
