The Cedar Rapids Utilities Department works continuously to provide the best quality drinking water, as well as other services, to our residents. Your Cedar Rapids Utility Bill, mailed every two months, covers a variety of services, including drinking water, sanitary and storm sewer, wastewater treatment, loose-leaf vacuum collection, and garbage/recycling/compost collection and disposal. Find out more at CityofCR.com/Utilities.
Cedar Rapids offers spring and fall loose-leaf vacuum collection — something many communities do not offer!
Gas and electric services are not provided through the City; they are provided through separate entities.
The Cedar Rapids – Linn County Solid Waste Agency, who manages and operates two local landfills, is not part of the City of Cedar Rapids government entity. The Agency serves 17 communities in Linn County, including Cedar Rapids. Visit their website for more information: SolidWasteAgency.org.
Days in Bill Period: This is the number of days between when your water meter was last read and the current meter read date. The number of days in each billing period can vary due to holidays and scheduling, but an average bill period is 61 days.
Daily Service Charge: The service charge generates revenue to cover fixed costs such as maintenance, equipment and infrastructure, billing and collections, customer service, payment processing, meter reading, meter maintenance, sewer cleaning, sewer repair, and more.
Units: Water consumption is measured in units of 100 cubic feet, known as a CCF. One CCF is equal to 748 gallons of water.
Sewer (Sanitary Sewer): The sanitary sewer charge is based on water usage, and for accounts without water service, sewer is a flat rate. Two CCFs per month are included in the daily service charge.
Solid Waste/Recycling/Compost: This charge entitles the household to one container of garbage and one container of yard waste/ compost per week. The recycling charge entitles the household to unlimited recyclables. Other services from this division include bulky item pickup, various pickups of hard-to-dispose materials, and biannual loose-leaf pickup.
Paying your utility bills to the city of Cedar Rapids is quick and easy through their online payment system and mobile app. The city offers multiple payment options to fit any schedule and preference, including online, phone, mail, in-person and drop box payments. Read on for a complete guide to paying Cedar Rapids utility bills conveniently online.
Overview of Cedar Rapids Utility Bills
The city of Cedar Rapids provides residents and businesses with essential utility services like water, sewer, stormwater management, and trash/recycling pickup. Customers are billed bi-monthly for these utility services.
Some key things to know about Cedar Rapids utility bills:
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Bills are issued every other month.
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Payment is due 21 days after the bill date
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Bills can be accessed and paid online through the customer portal.
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Utilities accepted for online payment include water sewer, stormwater and garbage.
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Late fees apply to past due balances.
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Services may be suspended for non-payment.
Paying your utility bills on time is easy with the flexible online and mobile payment options provided by the city.
Paying Online Through the Customer Portal
The fastest and most convenient way to pay your Cedar Rapids utility bill is through the online customer portal. To pay online:
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Go to www.cedar-rapids.org and click on “Pay Your Utility Bill”.
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This will direct you to the payment portal login. Enter your account number and password or set up an account if new.
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Select the utility bill you want to pay and enter payment details including card or echeck.
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Review and submit – your payment will process immediately.
Online payments are posted within 1-2 business days. You can also set up autopay through the portal for hands-free bill payment.
Paying Through the Mobile App
In addition to the online portal, Cedar Rapids utility customers can download the mobile app to pay bills on the go. The app is available for iOS and Android. You can make one-time payments or set up autopay directly through the app for added convenience.
Payment Options Accepted Online
The Cedar Rapids utility payment portal accepts all major credit cards and debit cards, PayPal, and eCheck payments with no fees. Some key notes:
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eCheck – Convenient and free direct payments from your bank account.
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Credit/Debit – Visa, Mastercard, Discover, and American Express accepted.
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PayPal – Safe and easy payments from your PayPal account.
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$750 limit – Online payments are capped at $750 unless using autopay.
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Cash/Money Order – Required for reconnection after disconnection.
Paying by Phone
If you prefer to pay your utility bill over the phone, Cedar Rapids offers a toll-free automated payment line. Call 1-888-821-2215 anytime to make quick phone payments from your checking account or credit/debit card.
Paying by Mail
To pay your utility bill by mail, send your check or money order to:
Cedar Rapids Municipal Utilities
PO Box 3255
Cedar Rapids, IA 52406-3255
Allow 3-5 business days for mailed payments to process. Include your payment stub to ensure proper crediting.
Paying In Person
You can pay Cedar Rapids utility bills in person at:
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Walmart Money Services – Make cash, check, credit/debit, money order payments
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Authorized pay stations – Pay by check at select HyVee stores
See the city website for an up-to-date list of authorized pay stations. In-person payments are posted within 3 business days.
Paying via Dropbox
For non-cash payments, you can use the 24/7 locked drop boxes located at:
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City Hall entrance
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Water Admin Building
Include your bill stub and allow 24 hours for drop box payments to be credited.
Automatic Payments
For effortless bill payment, sign up for autopay through the online portal or mobile app. Your utility bill will be paid automatically each period using your default payment method on file.
Autopay helps avoid late fees and service disruptions from missed payments. You can cancel or edit autopay anytime.
Account Management and Support
Through the Cedar Rapids customer portal, you can also view payment history, update account information, set up paperless billing, and more. Access FAQs and support resources or contact customer service for any bill pay help needed.
Paying your Cedar Rapids utilities is stress-free with flexible online, mobile and automatic payment options. Sign up to pay online and simplify bill management!
How to Start Services
Call our Customer Service team at 319-286-5900 to set up a Cedar Rapids Utility Billing Account. Our representatives are available Monday through Friday from 7:30 a.m. – 4:30 p.m. and can discuss any possible requirements needed to start service. For more information, visit CityofCR.com/Utilities.
Utility Bill Pay Options
How do I pay my utility bill in Cedar Rapids?
Make cash, check, money order, credit, debit, or GreenDot payments at local WalMart Money Services counters. Pay by check at select local business pay stations. The City of Cedar Rapids is excited to work with Paymentus to give people in Cedar Rapids a brand-new way to pay their utility bills.
How do I make a one-time payment in Cedar Rapids City?
You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment. Most new homes in Cedar Rapids City will already have running water, but you’ll need to get water service from the Cedar Rapids Water Department (CRWD).
Where can I Find my Cedar Rapids utilities routing information?
Most local banks have the Cedar Rapids Utilities routing information on file. You’ll simply need to provide your ten-digit utilities account number. You can find your account number printed on your bi-monthly bill. Use our address: PO Box 3255, Cedar Rapids, IA 52406-3255 if your bank doesn’t already have our routing number on file.
Who provides water services to Cedar Rapids Iowa?
It provides water to Cedar Rapids, Iowa, and the areas around it. The water comes from shallow vertical and collector wells in sand and gravel deposits along the Cedar River. Government Public Utilities Water Utilities Municipal Utilities Water Supply.
Does Cedar Rapids collect payment on past-due Billings?
The city of Cedar Rapids has teamed up with Municipal Collections of America (MCOA) to get people who owe money to pay their bills. Account holders with uncollected debt may have received a notice letter from MCOA providing payment options. If you have any questions, please work with MCOA by calling 1-877-751-7115 on Monday–Friday, 9 AM–5:30 PM.
How long does it take to get water service in Cedar Rapids?
Most new homes in Cedar Rapids City will already have running water, but you’ll need to get water service from the Cedar Rapids Water Department (CRWD). Luckily, Cedar Rapids has made it pretty simple with the following online form. Starting service generally takes just two business days.
