The Central Hudson Gas & Electric Corporation (CenHud) is a subsidiary of the CH Energy Group, Inc. â owned by Fortis Inc., a multinational distribution utility company with operations in the United States and Canada. Central Hudson has electric and natural gas customers in the mid-Hudson River Valley, New York City, Albany, Kingston, Poughkeepsie, and the Dutchess County, across the New York State. Heres how Central Hudsonâs payment system works, along with everything you need to know about their rates.byAmanda SmithPosted December 11, 20228m Read
Central Hudson provides electric and natural gas utility services to customers throughout the Hudson Valley region of New York. They offer several ways to pay your Central Hudson bill, including convenient phone payment options. Read on to learn how to pay your Central Hudson utility bill over the phone.
Pay By Phone with Automated System
The easiest way to pay your Central Hudson bill by phone is to use their automated phone payment system.
To make a payment with the automated system, call 1-800-962-4989. You will be prompted to enter your 10-digit account number and the amount you owe for that month.
Then you can enter your credit, debit or ATM card information to process the payment. The automated system is available 24/7 for your convenience
Pay By Phone with Live Agent
You also have the option to speak with a live agent to process your Central Hudson phone payment.
To pay your bill with an agent, call 1-888-909-4634 Monday to Friday from 7 AM to 7 PM.
When prompted, say “make a payment” Have your account number, name, address and payment details ready to provide The agent will walk you through the steps to pay by credit/debit card or electronic check over the phone.
What Payment Methods are Accepted?
Central Hudson accepts the following payment methods for phone payments
- Visa
- Mastercard
- Discover
- American Express
- Electronic bank draft
Have your card or checking account information ready when you call. Debit cards with a Visa or Mastercard logo can also be used.
Is There a Fee for Paying by Phone?
Central Hudson does not charge a fee for paying your utility bill by phone.
However, depending on your credit/debit card, the card issuer may charge a convenience fee. This will be disclosed before the payment is processed so you can confirm.
Paying by e-check does not incur a fee.
Can I Pay Without My Paper Bill?
Yes, you can pay your Central Hudson bill by phone without your paper statement. The automated system will prompt you to enter the amount due, but you can also request your account balance from the agent.
You can also set up online account access to view your balance anytime before paying by phone. Sign up at www.cenhud.com.
Avoid Late Fees
Central Hudson bills are due by the date printed on your statement, typically 20 days after it is issued. A late fee of 1.5% is applied to past due balances.
Pay by phone before the due date to avoid penalties. If needed, you can call to set up a payment plan for large balances.
Manage your account online and sign up for paperless billing to get due date reminders.
Set Up Recurring Payments
For convenience, you can enroll in recurring payments to have your Central Hudson bill paid automatically each month.
To set up recurring phone payments, call the automated line or customer service. Provide consent to charge your card monthly for the statement balance.
You can cancel or change this arrangement anytime by calling Central Hudson. Autopay prevents forgotten payments.
Other Ways to Pay Your Bill
In addition to phone payments, Central Hudson offers:
- Online payments at www.cenhud.com
- Pay by mail
- Pay in person at authorized payment locations
- Automatic bank draft payments
Find the most convenient option for you to pay on time and avoid late fees each month.
Paying your Central Hudson energy bill by phone is quick and easy, either through the automated system or with help from a customer service agent. Have your account and payment details ready and call one of their toll-free numbers to take care of your bill. Consider enrolling in recurring payments to simplify bill management each month.
How to Pay Your Bill
There are six ways to pay your Central Hudson bill. You can change your payment method at any time.
- Online: You can pay your Central Hudson energy bill online using your bank account or credit/debit card. You can make it easier to do if you opt for e-Bills.
- Direct Pay: Enrolling in Direct Pay means that your monthly bill is automatically deducted from your bank account each month. You can learn more here.
- In-Person: You can pay your bill in person at authorized payment centers, such as Price Chopper Supermarkets, Walmart, and Kmart locations. You can find a payment location near you here. Keep in mind that some of the payment centers may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
- Pay by Mail: You can mail a check or money order to pay your bill.
- Pay by Phone: You can pay your bill on the phone using your checking account or credit/debit card.
- Pay by Text or Mobile App: You can pay your bill through text or mobile app using a checking account number.
You can learn more about billing and payment options here.
Central Hudson Account Setup
To set up your Central Hudson account, you need to register on Central Hudsonâs website.
Follow these steps to set up your new account.
- Click on the Sign-In button on the top of the homepage and click the âRegisterâ button.
- Enter your email, password, and nickname to continue.
- Fill out your personal information and enter your Central Hudson account number and ZIP code.
- Submit everything and continue, and you will receive an activation link on your email.
- After clicking the activation email link, your account will be ready.
You can log in using your email address on the Sign-In page.
CHATS: I need help paying my bill
FAQ
How many customers does Central Hudson have?
North Central Hudson Gas
What is the billing issue with Central Hudson?
NEW YORK—State officials and Central Hudson Gas
Can Central Hudson turn off service in the winter?
Protections for Cold Weather: Central Hudson will not cancel residential service on days when the local weather forecast says it will be below freezing (32 degrees) every day or “feels like” it will be at or below freezing (32 degrees) for two or more days in a row.
Does Central Hudson do payment plans?
Budget Billing is a service that Central Hudson offers to most of its customers. It sets a fixed monthly payment amount.
Where can I pay my Central Hudson Bill?
The following payment agents are currently in Central Hudson’s service area. However, you can also make payments at other Western Union bill payment locations, even if they are not in Central Hudson’s service area. A list of all the gas stations, grocery stores, and other places you can pay your Central Hudson bill in person
Does Central Hudson have a budget billing service?
Central Hudson offers a budget billing service where customers pay the same amount for 11 months based on how much they have used in the past. The 12th month is adjusted for differences in usage throughout the year. You can request this service on Central Hudson’s website.
What payment methods does Central Hudson accept?
Central Hudson accepts Visa, Discover, and Mastercard. Cash is widely accepted at bill payment locations, but many do not accept checks. You can pay your gas or electricity bill at a Central Hudson office or at one of several other places that have been marked. Unless otherwise noted, all locations accept bill payment by credit card.
What are Central Hudson customer service hours?
Central Hudson serves 2,600 square miles in eight counties, such as Kingston and Dutchess. It has about 300,000 electric customers and about 78,000 natural gas customers. Central Hudson’s customer service hours are as follows: Monday through Friday from 8:00 a. m. to 6:00 p. m. , Saturdays from 9:00 a. m. to 1:00 p. m.
Does Central Hudson accept cash?
Cash is widely accepted at bill payment locations, but many do not accept checks. You can pay your gas or electricity bill at a Central Hudson office or at one of several other places that have been marked. Unless otherwise noted, all locations accept bill payment by credit card. All New York Price Chopper locations accept Central Hudson bill payment.
How do I pay my Central Hudson Energy Bill?
Online: You can pay your Central Hudson energy bill online using your bank account or credit/debit card. You can make it easier to do if you opt for e-Bills. Direct Pay: If you sign up for Direct Pay, your monthly bill will be taken out of your bank account automatically every month. You can learn more here.
