Paying your water bill is an essential part of being a Charleston Water customer. With the Charleston Water Department servicing over 135,000 accounts across the city, online bill pay provides a convenient way to pay your bill from anywhere. This comprehensive guide will walk you through the entire online bill pay process, from setting up your account to making secure payments.
Getting Started with Online Bill Pay
To get started with online bill pay you first need to set up an account on the Charleston Water Department website. Simply go to www.charlestonwater.com and click on “Pay My Bill” in the top right corner. This will redirect you to the payment portal. If you already have an account, enter your username and password. Otherwise, click on “New User” to create an account.
You’ll need your 9-digit account number and an email address to register. The account number can be found on your monthly paper bill. Make sure to choose a secure password. Once your account is created, you’re ready to start paying your water bill online!
Four Convenient Ways to Pay Your Water Bill Online
The Charleston Water online payment system provides customers with four easy options:
1. One-Time Payment
This allows you to make a one-time payment each billing cycle. Log in to your account, enter the payment amount, and submit You’ll receive an email confirmation with your payment details This is the quickest way to pay each month.
2. AutoPay
Set up automatic monthly payments directly from your bank account. Your payment will be deducted each month on your due date, so you never forget. To enroll, indicate the account you want payments pulled from and agree to the terms. It’s easy to update as your account changes.
3. Recurring Card Payment
Similar to AutoPay, but with payments charged to your debit or credit card monthly. Securely store your card information in the system. Payments will process automatically on your due date. You can update your card at any time.
4. Text & Pay
Get text reminders about your water bill and pay directly from your smartphone. After opting in, you’ll receive texts with your balance and a link to pay online The whole process takes just a few minutes!
Payment Options, Fees, and Processing Times
The online system accepts Visa, MasterCard, Discover, American Express, checking accounts, and savings accounts. Debit and credit card payments incur a 2.45% convenience fee. eCheck payments from checking/savings accounts have a flat $1.95 fee.
Most online payments process instantly and will be applied to your account within an hour. Mailed check payments take 7-10 days to process. For fast and easy payments, online is the way to go.
Getting Help with Your Online Account
Don’t worry if you have trouble setting up your online account or making payments. The Charleston Water Department has helpful customer service representatives available by phone Monday-Friday from 8AM to 5PM at (843) 727-6800.
You can also submit questions through the online customer service form on their website. Just provide your name, account number, email, and details about your issue. A team member will get back to you promptly.
Monitoring Your Water Usage
A great perk of setting up online bill pay is getting visibility into your monthly and historical water usage. This allows you to track changes and spot irregular usage that may indicate leaks or other issues.
Log in and click on “View Consumption History”. You’ll see a graph with your usage for the past two years in HCF (hundred cubic feet). Keep an eye out for any spikes or dramatic changes in usage. Being aware of your consumption can help detect plumbing problems early.
Going Paperless with Online Statements
Tired of clutter from paper bills each month? Charleston Water lets you enroll in paperless billing to access your statements electronically instead. Just log into your account, check the box for paperless billing, and enter your email address.
Each month, you’ll receive an email when your new statement is ready to view. Login and click “Statements” to see PDFs of your current and past bills going back two years. It’s a simple way to reduce paper waste and stay organized.
Avoiding Late Fees and Service Disruption
Paying your water bill on time every month is essential to avoiding penalties. Charleston Water charges a late fee if payment is received after the due date. The fee is based on your account balance – for balances under $50, the late fee is $5. Balances $50-300 have a $10 late fee, and balances over $300 have a $15 late fee.
If your account becomes 60 days past due, your water service may be disconnected. Make sure to pay on time to prevent service interruptions. Setting up AutoPay or recurring card payments helps avoid late fees by paying automatically each month.
Summary
Paying your Charleston Water bill online is fast, easy, and secure. With payment options like one-time payments, AutoPay, recurring cards, and text-to-pay, choose the method that works best for you. Consider going paperless and monitor your usage closely. Pay on time every month to avoid late fees. Online bill pay gives you control over your account. Sign up today to get started!
Authorized Payment LocationsWestern Union centers in the stores below accept bill payments for a $00 fee. Hours of operation may vary. Payments after 4 p.m. or on weekends or holidays will be credited to your account the next business day. If your water service was shut off due to nonpayment and you make a payment at one of these locations, please call our Customer Service department at (843) 727-6800.
- 1015 King St
- 4400 Dorchester Rd
- 2144 Savannah Hwy
- 8780-A Rivers Avenue (Otranto)
Sullivan’s Island agrees to pay $227k amid contract dispute with Charleston Water System
FAQ
How do I pay my Charleston water bill?
Pick option 1 when you call 843-727-6800 to see your balance or use a credit or debit card to make a payment (American Express, Visa, MasterCard, Discover). The automated system is available 24/7.
How can I pay my Charleston water bill online?
If you want to pay your Charleston water bill online, click the button below and follow the on-screen instructions to do so. Customers can also download and fill out the “bank draft water bill” form below to have their water bill automatically taken out of any bank account they choose. For questions, contact the water department at 479-965-2231.
What services does the city of Charleston provide?
The City of Charleston provides water and sewer service to city residents. In the City, the Water Department is in charge of reading water meters, making utility bills, accepting bill payments, and answering customer questions. Specific billing information is as follows:
How do I pay my Charleston Sanitary Board bill online?
The Charleston Sanitary Board is offering online account management. Click the link below to register: The Charleston Sanitary Board is offering a convenient payment option. You can now pay your municipal fee bill by phone. You must pay your bill in full and there is a $4. 95 convenience fee. Please call 877-358-6792 to use this payment option.
Why is Charleston water system e-pay unavailable?
Charleston Water System’s E-Pay service is unavailable from 3/18/2023 10:00:00 AM until 3/18/2023 5:00:00 PM. NEW USER: Register today. EXISTING ONLINE CUSTOMER: Sign in below to manage your account. Enroll today to support water-related charitable causes via your monthly bill.
Where can I get water bill assistance in Charleston South Carolina?
In Charleston South Carolina, the main resource for assistance with paying water bills is the Good Neighbor Program. It helps renters and homeowners with low incomes who are having a hard time pay their water bills by offering payment plans or cash aid. Find water bill assistance in Charleston South Carolina.
How do I pay my utility bill in Charleston WV?
Other options to pay your bill: Mail your payment and bill stub to P. O. Box 7338, Charleston, WV 25356. Pay your bill with a credit card over the phone by calling 1-888-299-1480. Pay in person at 661 S George Street, M-F 9:00 a. m. until 5:00 p. m. There is a drop box for after-hours payments. Copyright 2024 Charles Town Utility Board.
