Having access to clean, reliable water and sewer service is essential for residents and businesses in Charleston, South Carolina The city’s water system makes paying your bill quick and easy through several payment options This article provides a step-by-step guide to paying your Charleston Water System bill online through their website.
Overview of Charleston Water System
The Charleston Water System is the public water and wastewater utility provider for the City of Charleston and surrounding areas. They provide water and sewer services to over 450,000 residential, commercial, and industrial customers.
The water system operates treatment facilities, wells, storage tanks, pump stations, and over 2,200 miles of water mains and sewer lines. Their mission is protecting public health while delivering safe, high-quality water.
Charleston Water System makes paying your bill convenient through multiple payment channels including online, by phone, mail, or in person.
How to Pay Your Water Bill Online
Paying online through the Charleston Water System website is the quickest and easiest way for most customers to pay their bill Follow these simple steps
Step 1: Visit the Charleston Water Website
Go to charlestonwater.com and click on “Pay My Bill” at the top of the homepage. This will direct you to the payment portal.
Step 2: Click on “Pay Water/Sewer Bill”
On the payment page, click the button for paying your water/sewer bill This allows you to log in and access your account.
Step 3: Enter Your Account Number and Last Name
To log into your account, enter your 10-digit Charleston Water System account number along with the account holder’s last name. You can find your account number on previous bills.
Step 4: Select a Payment Method
Once logged in, you can pay by credit/debit card, checking account, or wallet apps like Apple Pay. Enter your payment details and amount.
Step 5: Review and Submit Payment
Review that your account, name, and payment amount are all correct before submitting. You’ll receive a confirmation page and email after successful payment.
Tips for Paying Your Water Bill Online
Here are some tips for an easy, hassle-free payment experience:
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Set up autopay to have your bill paid automatically each month.
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Opt into paperless billing to receive bills electronically instead of by mail.
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Pay a few days before the due date to ensure on-time payment.
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Update contact information like phone and email on your account if it changes.
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Monitor your water usage through the customer portal to identify waste.
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Sign up for leak alerts and payment notifications through account settings.
Avoid Late Fees and Disconnection
Charleston Water System charges a late fee of 1.5% on past due balances. Failure to pay your bill may also result in water service disconnection.
Avoid these extra costs and inconveniences by paying your water bill by the due date shown on your monthly statement. Contact customer service immediately if you anticipate difficulty paying on time.
Payment Assistance Programs
Charleston Water System partners with Lowcountry Waterkeeper to offer WAVE, a program providing payment assistance to low-income households unable to pay their water bill.
Customers can also set up payment arrangements or delayed payment plans by contacting customer service to avoid disconnection.
Contact Charleston Water Customer Service
Reach out to the Charleston Water System customer support team with any billing or payment questions:
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By phone at 843-727-6800
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Through their website contact form
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In person at their office at 103 St. Phillip Street
Their team can help with any issues logging in, making payments, understanding your usage or bill charges, and finding payment assistance if eligible.
Pay Your Bill Online for Ease and Convenience
Paying your Charleston Water System bill online takes just minutes and gives you confidence that your payment was received on time. Avoid the hassle of mailing payments or visiting an office by paying online through the customer portal. Setup autopay or calendar reminders so your water and sewer service continues uninterrupted. Keeping your account current ensures ongoing access to essential water and wastewater services for your home or business.
Authorized Payment LocationsWestern Union centers in the stores below accept bill payments for a $00 fee. Hours of operation may vary. Payments after 4 p.m. or on weekends or holidays will be credited to your account the next business day. If your water service was shut off due to nonpayment and you make a payment at one of these locations, please call our Customer Service department at (843) 727-6800.
- 1015 King St
- 4400 Dorchester Rd
- 2144 Savannah Hwy
- 8780-A Rivers Avenue (Otranto)
Charleston Water System accepting applications for Citizen’s Academy
FAQ
How do I pay my Charleston water bill?
Pick option 1 when you call 843-727-6800 to see your balance or use a credit or debit card to make a payment (American Express, Visa, MasterCard, Discover). The automated system is available 24/7.
How do I pay my water bill in California?
You can pay your Cal Water bill over the phone by calling (888) 598-9824 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
What is the phone number for Charleston water system after hours?
Service interruptions that last a long time or are major will be posted on our homepage and on our automated phone system at 843-727-6800.
How do I pay my Charleston water system Bill?
The Charleston Water System, a utility company based in Charleston, uses good management and environmentally friendly methods to give its customers clean, safe water. Common questions, curated and answered by doxo, about paying Charleston Water System bills. How can I pay my Charleston Water System bill? You can pay them directly on this website.
How do I pay my Charleston Sanitary Board bill online?
The Charleston Sanitary Board is offering online account management. Click the link below to register: The Charleston Sanitary Board is offering a convenient payment option. You can now pay your municipal fee bill by phone. You must pay your bill in full and there is a $4. 95 convenience fee. Please call 877-358-6792 to use this payment option.
How do I get water service in Charleston, SC?
To start getting water service in Charleston, SC, please fill out a Water Service Agreement at Charleston City Hall, which is located at 1418 East Main Street. We offer online payment and auto draft options for your monthly water bill. For information about setting up Auto Draft, please call 479-965-2231.
Why is Charleston water system e-pay unavailable?
Charleston Water System’s E-Pay service is unavailable from 3/18/2023 10:00:00 AM until 3/18/2023 5:00:00 PM. NEW USER: Register today. EXISTING ONLINE CUSTOMER: Sign in below to manage your account. Enroll today to support water-related charitable causes via your monthly bill.
How many customers does the Charleston water system Bill?
The Charleston Water System bills 4,000 customers for the department. The current sewer service area covers approximately 263 square miles. The department runs two wastewater treatment plants: the Lower Wastewater Treatment Plant in North Charleston and the Upper Wastewater Treatment Plant in Saint George.
How do I pay my electric bill in Charleston WV?
By creating an account, you can view account balances, monitor consumption history and enroll in Auto Pay. Other options to pay your bill: Mail your payment and bill stub to P. O. Box 7338, Charleston, WV 25356. Pay your bill with a credit card over the phone by calling 1-888-299-1480.
