How to Pay Your Charlotte Water Utility Bill Online

Paying your Charlotte Water utility bill online is a convenient way to make sure your payment is received on time each month. With just a few clicks, you can view your bill and submit payment without having to mail a check or visit a payment center. In this comprehensive guide, we’ll walk through the available online payment options, registration process, and tips for managing your Charlotte Water account online.

Overview of Online Payment Options

Charlotte Water offers several ways to pay your bill electronically

• Bill Pay Portal: This is the utility’s online payment system connected to your Charlotte Water account. It allows you to make one-time payments or set up recurring payments without any convenience fees. You can also view bill history, update account information, and more.

• KUBRA EZ-PAY: This third-party processor lets you use a debit or credit card to make a one-time payment. A convenience fee of $1. 10 applies for payments under $1000.

• Phone Payments Call 704-336-7600 to make a one-time EZ-PAY payment over the phone Convenience fees still apply

• In-Person Payments: You can pay with cash, check or card at one of the authorized payment locations around the city. A $1.49 convenience fee is charged per transaction.

The bill pay portal is the best option to avoid fees and easily manage your account. But EZ-PAY offers flexibility for quick, one-off payments if needed.

Registering for an Online Account

You’ll need to make an account before you can use the bill pay portal. Here are the steps:

1. Go to https //mycitizenservices,org/ and click “Register” in the lower right corner

2. Enter your Charlotte Water account number and service address zip code.

3. Create a username and password.

4. Agree to the terms and conditions.

Once registered, you can log in anytime to view your balance, payment history, make a payment, update account details, and more.

• I recommend registering with an email address so you can easily reset your password if needed.

• Double check that the account number and zip code match your latest bill to avoid registration issues.

• If you have multiple Charlotte Water accounts, you’ll need to register each one separately.

Making One-Time Payments

When logged into your account, paying your bill takes just a minute:

1. Go to the Payments tab and click “Make Payment.”

2. Enter the payment amount and select a payment method. The card, bank account, or credit card you have saved in your profile can be used.

3. Review the payment details and click “Continue.”

4. Confirm the payment to submit it.

You’ll see a confirmation message once the transaction is complete. The payment will typically process in 1-2 business days.

• For debit/credit card payments, make sure your billing address matches the cardholder’s address.

• Check that your bank account has sufficient funds before making a payment to avoid fees.

• You can also use your account number and card information to pay over the phone through an automated system.

Setting Up Auto-Pay

The most convenient way to pay your water bill is to enroll in auto-pay through the online portal. Here’s how it works:

1. Under the Payments tab, click on “Auto-pay.”

2. Choose whether you want payments on your due date or a set date each month.

3. Select your preferred payment method from your profile.

4. Review the terms and click “Confirm” to activate auto-pay.

Once enrolled, your bill will be paid automatically each month with the payment method on file. You’ll receive email alerts when payments are processed.

• Monitor your account balance periodically to ensure enough funds for the next auto-pay.

• You can edit the payment date or method anytime under your Profile.

• Auto-pay prevents late fees, but you are still responsible for ensuring payments go through.

Managing Account Details

Your online account allows you to update important billing details and contact information. Under the Profile tab, you can:

• Change your account email, phone number, and mailing address.

• Add authorized contacts to access your account.

• View previous statements and payment history.

• Update your auto-pay settings.

• Store payment methods for future use.

• Opt into paperless billing and email alerts.

Keeping this information current ensures on-time deliver of your bill and proper processing of payments. Be sure to log in and check for any notices from Charlotte Water regarding your account.

Payment Status and History

Wondering if your last payment went through or need to look up an old bill? Your payment history makes it easy.

On the Payments tab, you’ll see:

• Status of your most recent payment (paid, pending, failed, etc).

• History of payments and auto-pays over the past two years.

• Downloadable PDFs of cleared bills and statements.

Monitor this regularly to confirm payments were received and avoid late fees. If a payment fails, you’ll get an email prompt to update your payment method.

Bill Details and Account Balance

View your current Charlotte Water account details under the Summary tab:

• Current account balance

• Monthly water usage and sewer charges

• Next scheduled auto-payment

• Past due amount, if any

• Payment due date

Compare this to your paper or PDF bill to reconcile your account. The balance will update automatically when new charges or payments are processed.

Monitoring this regularly allows you to catch any billing errors and avoid surprises on your due date. You can download the latest bill too.

Getting Account Alerts

For timely notifications about your account, enroll in email or text alerts:

1. Go to Notifications in your Profile.

2. Select your preferred alert types like payment receipts, due date reminders, past due notices, etc.

3. Enter your contact details.

4. Save your settings.

Charlotte Water will send you alerts when payment deadlines are approaching, confirmations after payments, notices about balance changes, and any account issues that require your attention.

I highly recommend setting up due date reminders so you never miss a payment. Receipt alerts are also useful for confirming your payments processed as expected.

Troubleshooting Payment Issues

Despite the convenience of online payments, you may occasionally encounter problems like declined transactions, missing payments, or incorrect account charges. Here are some tips for resolving common issues:

• For declined payments, update your payment method details or switch to a new card/account.

• If a payment is missing, check your payment history and account balance. Notify Charlotte Water if needed.

• For incorrect charges, download your bill and verify the usage and fees. Reach out to customer service if there are discrepancies.

• Reset your account password if you can’t login. Use forgot password or call Charlotte Water for assistance.

• If your account is past due, call the customer assistance program to discuss payment plan options and avoid service interruptions.

• For other questions or issues, contact Charlotte Water billing support for fastest assistance.

Keeping your contact information current and regularly monitoring your account activity online makes it easier to catch and resolve minor issues before they become major headaches!

Closing Thoughts

Managing your Charlotte Water account online is the best way to simplify bill payment and avoid unnecessary fees or headaches. By registering for an account, setting up auto-pay, monitoring your balance, and leveraging account alerts – you can take control of your utility billing with just a few clicks each month. Use this guide to start reaping the conveniences of paperless, online bill management today!