Checkfree Bill Pay is a convenient online bill payment service used by millions of customers. With Checkfree, you can pay bills from thousands of companies and set up automatic payments. But you may sometimes need to contact Checkfree customer service for help with your account. Here is everything you need to know about the Checkfree bill pay phone number and contacting their customer support.
Checkfree Bill Pay Customer Service Phone Number
The main phone number for Checkfree Bill Pay customer service is
1-800-346-8893
This toll-free number is available 24/7 to help with any issues related to your Checkfree online account.
When you call you’ll speak to an automated attendant. Say “representative” or “customer service” to be connected directly to a customer service agent who can assist you. Average wait times are around 5-10 minutes before speaking to a live representative.
Some common reasons to call the Checkfree customer service line include:
- Resetting your password or username
- Questions about pending or processed payments
- Updating your contact information
- Getting help setting up new payees or payments
- Changing scheduled payments
- Reporting unauthorized access to your account
- General account inquiries and issues
The customer service agents can access your account history, initiate fixes for payment issues, update your personal details, and troubleshoot most problems over the phone.
Other Ways to Contact Checkfree Bill Pay
In addition to their main phone number, Checkfree offers other contact options:
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Checkfree Website – Access FAQs, how-to guides, and help articles on the Checkfree site. There is a Help section with resources to answer common questions.
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Email – Reach Checkfree customer service at [email protected]. Emails are typically answered within 1 business day.
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Live Chat – The Checkfree site provides live chat support during business hours from 8am-8pm EST, Monday-Friday. Chat with an agent online for quick help.
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Mail – Write to Checkfree at: CheckFree Services Corporation, P.O. Box 182273, Columbus, OH 43272-2273. Allow 7-10 days for mailed inquiries.
Tips for Calling Checkfree Bill Pay
Follow these tips for a smooth experience when calling Checkfree customer service:
- Have your account number ready to speed up account access
- Clearly explain your problem or question to the agent
- Take notes during the call for important details
- Be patient – there may be wait times to speak to a representative
- Confirm your email address so Checkfree can follow up after your call
- Request a case reference number for ongoing issues needing follow up
- Call back if you get disconnected – you’ll be reconnected with an agent
Contacting Checkfree About Specific Issues
Here is guidance on contacting Checkfree Bill Pay customer service about some common situations:
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Forgotten login info – Agents can provide your username or reset your password after verifying your identity. They’ll likely email a temporary password to reset.
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Payment issues – Explain payee details, payment amount, and date. The agent can research and fix late, missing, duplicated or other payment problems.
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Cancel pending payment – Call before the send date to cancel any future-dated payments that haven’t started processing yet.
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Reactivate closed account – Contact customer service to reopen a closed account. You’ll need to provide account details and complete identity verification.
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Fraudulent activity – If you notice unauthorized payments or account access, call immediately to deactivate your account and dispute fraudulent transactions.
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Update account information – To change your personal details like name, address or email, call customer service. Verify changes by logging into your account.
Getting Started with Checkfree Bill Pay
If signing up for a new Checkfree account, call their customer service number for help getting started. Agents can:
- Walk you through the account registration process
- Explain how to add and manage payees
- Set up automatic recurring payments
- Initiate payments and checks to payees
- Sync Checkfree with your bank account
- Import eBills directly into Checkfree
- Customize notifications and reminders
Calling when first starting out ensures proper account setup and utilization of Checkfree features.
Checkfree Bill Pay Customer Service Hours
The Checkfree Bill Pay customer service phone number is available 24 hours a day, 7 days a week. You can call anytime to speak to a representative.
While phone support is always available, other contact methods have more limited hours:
- Live Chat: Monday–Friday, 8am–8pm EST
- Email: Responses within 1 business day
- Mail: Allow 7-10 days for written inquiries
For immediate assistance, call the toll-free number. Wait times may be shortest during off-peak hours like evenings, early mornings, and weekends.
Checkfree Automated Phone Options
When calling Checkfree, your call is first answered by an automated attendant. Here are the voice prompt options:
- Press 1 for Checkfree Bill Pay customer service
- Press 2 for Checkfree Payroll customer service
- Press 3 for all other Checkfree services
You can bypass prompts by saying “representative” or “customer service” at any time.
If hold times are long, you may need to leave a voicemail. Follow prompts to leave your contact details so an agent can call you back, usually within 1-2 business days.
Reaching the Correct Checkfree Department
The main customer service number connects you with Bill Pay support. But Checkfree provides other services like payroll, taxes, and business payments.
If your issue is unrelated to personal bill pay, the agent may transfer you. Here are some key department numbers:
- Checkfree Payroll: 866-564-3030
- Small Business Bill Pay: 877-624-9268
- Wealth Management: 800-414-7371
Let the automated system know which product you need help with to be directed to the appropriate team.
Stay Informed on Checkfree Changes
Checkfree periodically makes changes to their services, fees, website, apps, security, and more. Call customer service anytime to ask about recent or upcoming changes so you can take appropriate actions.
Is Checkfree Customer Service Free?
Yes, their customer service number and all contact options are free for accountholders. When you call the toll-free support number, there are no phone charges or fees.
You can contact Checkfree customer service as often as needed at no cost. The exception is fees for expedited shipping of mailed documents like statement reprints or checks.
The Checkfree Bill Pay customer service phone number is 1-800-346-8893. Contact them 24/7 for issues with your online bill payment account, or use email, mail, live chat, and website help for assistance.
Pay at a Kiosk
Customers can process a payment with a self-service kiosk
Made possible with CheckFreePay® from Fiser
CheckFreePay provides payment solutions for consumers who prefer to pay their bills in person.
CheckFreePay from Fiserv is the largest processor of walk-in bill payments in the United States, processing 57 million transactions in 2023. For more than 30 years, we have provided reliable bill payment services to consumers who prefer to pay their bills in person.
A wholly owned subsidiary of Fiserv, Inc., CheckFreePay offers:
- Over 30,000 bill-pay locations where people are already shopping
- Safe and secure payment services to consumers who prefer to pay in person
- Services from the leading provider of walk-in bill payments in the U.S. for more than 30 years
With CheckFreePay cash payment opportunities are endless. By walking into one of our payment locations customers will be able to:
Accept and process your customers monthly bills, including utility, phone, cable, insurance, credit card, auto and more
CheckFreePay customers can pay their rent – above the $1,000 threshold of money orders
Customers can add cash to digital wallets, so they can complete digital transactions
YOUR BILLS ARE PREPAID!! How to use the coupon method to pay bills
FAQ
How do I contact CheckFreePay?
What is CheckFreePay at Walmart?
How does CheckFree bill pay work?
Is CheckFreePay legit?
What is mycheckfree bill pay service?
MyCheckFree is an online payment center that’s powered by Fiserv. It’s one option to consider if you want to streamline paying bills. Our MyCheckFree review offers a closer look at how this service provider works. What is the MyCheckFree Bills Pay Service?
What is checkfreepay ®?
A simple, secure way to pay. Today. Made possible with CheckFreePay ® from Fiserv. CheckFreePay provides payment solutions for consumers who prefer to pay their bills in person. CheckFreePay from Fiserv is the largest processor of walk-in bill payments in the United States, processing 57 million transactions in 2023.
How do I make a bill payment on mycheckfree?
You’ll also need to link a checking account or money market account to schedule bill payments. To do that, you’ll need to share your account number and routing number. Note: MyCheckFree does not support credit cards for bill payments. Once you’ve set up your account, you’ll be able to receive, view and pay e-bills online.
Who provides checkfreepay payment services?
Payment services are provided by CheckFreePay Corporation (NMLS# 908760), a licensed money transmitter, CheckFreePay Corporation of California, and CheckFreePay Corporation of New York, which is licensed and regulated as a money transmitter for payment services by the New York State Department of Financial Services.
Does mycheckfree charge a monthly fee?
MyCheckFree is a free bill pay service. There’s no monthly maintenance fee, which some online bill pay service providers charge. The MyCheckFree website notes that fees may apply for same-day payments, but it doesn’t specify what those fees are. Scheduling payments in advance can help you avoid added fees. Can MyCheckFree save money?
Who is checkfreepay from Fiserv?
CheckFreePay from Fiserv is the largest processor of walk-in bill payments in the United States, processing 57 million transactions in 2023. For more than 30 years, we have provided reliable bill payment services to consumers who prefer to pay their bills in person. A wholly owned subsidiary of Fiserv, Inc., CheckFreePay offers:
