Paying your electric bill over the phone is one of the most convenient ways to stay on top of your Chelco account Chelco offers phone payment options to all of its members, making it quick and easy to pay from the comfort of your home
How to Pay Your Chelco Bill by Phone
To pay your Chelco bill by phone, simply call 850-892-2111 or toll free at 800-342-0990. Chelco’s team of customer service representatives are available to take your payment during normal business hours, Monday through Friday from 7:30am to 4:00pm.
When you call be sure to have your Chelco account number handy. The representative will ask you to verify your account details before processing the payment. You can pay your Chelco bill over the phone using either a debit/credit card or check.
If paying by debit or credit card, there is a small $2.50 convenience fee per $500 increment of your payment. So if your bill is $750, you would pay a $5 convenience fee. This fee covers the cost of processing card payments over the phone.
Benefits of Paying Your Bill by Phone
Paying your electric bill by phone offers several benefits:
-
Easy: You don’t have to write checks, find stamps, or drive to a payment center. Just grab your phone and pay your bill in minutes.
-
Payment Tracking: The representative can provide confirmation of your payment and update your account immediately.
-
Avoid Late Fees: Paying over the phone ensures your payment arrives on time, avoiding any late payment fees.
-
Speak to a Real Person: Get personalized service and have any questions answered right away.
Tips for Paying Your Chelco Bill By Phone
Follow these tips for a smooth phone payment process:
-
Call during business hours to reach a representative right away.
-
Have your account number, name, and address ready to verify your identity.
-
Let the representative know if you need a payment confirmation or receipt.
-
Double check the amount before approving the payment.
-
Make a note of the date and representative’s name for your records.
-
Ask about automatic monthly payments if you want to set up recurring bill pay.
Protect Yourself from Payment Scams
Chelco has made it clear that they will never call and demand payment right away. Assuming the caller says they are from Chelco and want you to pay right away, it is most likely a scam. To get in touch with the real Chelco team, hang up and call the number on your bill.
Only provide your personal and account details when you initiate the call to Chelco. This prevents fraudsters from getting your information.
Reliable Electric Service and Bill Payment
As a member-owned cooperative, Chelco aims to provide outstanding service tailored to you. Paying your power bill swiftly over the phone is just one way they simplify your life. Chelco representatives are happy to assist you in keeping your electric account up to date.
When your Chelco bill comes in, think about how easy it would be to pay by phone. In just a few minutes, you can safely pay your bill and go about your day, knowing that your electricity will keep running.
Useful Information for Choctawhatchee Electric Cooperative Customers DescriptionChoctawhatchee Electric Cooperative serves NW Florida, providing dependable electricity with a focus on superior service and customer satisfaction. Phone Numbers
| Parent Company: | Touchstone Energy |
| Services : | Electric |
| Industry Groups : | Utilities |
| Service Area : | Florida |
How to use CHELCO’s payment kiosk
FAQ
What is the phone number for Chelco login bill pay?
You can add money whenever you want, and you’ll be notified every day of your account’s balance, so you’ll know when it’s time to add money. To join our prepay program, call member services at (850) 892-2111.
How do I pay Metro phone bill by phone?
Call 888-8metro8 (888-863-8768) or dial *611 from your Metro by T-Mobile phone. You can pay in cash at any grocery store that sells prepaid Visa, MasterCard, or AMEX gift cards if the Metro store closest to you is closed during these uncertain times. Then, you can pay online.
What is the late fee for Chelco?
Late fees in the amount of 10% up to $25. 00 and 2% on balances over $25. 00 will be added to the account on the 22nd day after the invoice date, which is when it is considered past due.
How many customers does Chelco have?
Where can I mail a CHELCO payment?
You can mail your payment to CHELCO, PO Box 71281, Charlotte, NC, 28272-1281. Each CHELCO office has a drop box located on the outside of the building. Available 24/7, you can come by at your convenience and drop your payment into the drop boxes at any time, day or night.
How do I contact CHELCO?
Telephone for all offices and services during business hours: (850) 892-2111. CHELCO is headquartered in DeFuniak Springs and was established in 1941. We service most of Walton County and the northern portions of Okaloosa County, including Eglin Air Force Base, as well as western Holmes and eastern Santa Rosa Counties.
Where can I get the CHELCO app?
The app allows you to pay your bill, check energy usage, update contact information, monitor or report outages and more. Available in the Apple Store or Google Play. For your convenience, CHELCO has kiosks available at five of our area offices: DeFuniak Springs, Freeport, Santa Rosa Beach, Bluewater Bay and Auburn.
How do I start CHELCO prepay?
Are you ready to be in control of your electricity consumption? To start CHELCO Prepay, please call (850) 892-2111 during regular business hours and select Member Services. CHELCO’s Time of Use rates are made for members who are careful about when they use electricity or for those whose daily routine is different from the average member.
Why should you choose CHELCO?
As a not-for-profit cooperative, cost reductions helps CHELCO continue to provide the safe, reliable electricity at reasonable rates our members expect. We offer billing options to help you manage your energy budget.
How does CHELCO earn the ACSI ® Award?
CHELCO earns this award based on data modeled by the ACSI ® in 2023 and 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with CHELCO in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges.
