Paying your Chesterfield County utilities bill for water and sewer services should be quick and straightforward. Chesterfield County offers flexible payment options to pay your utility bill online, by phone, by mail, in person or at a payment kiosk. This comprehensive guide covers everything Chesterfield County utility customers need to know about paying bills, managing accounts, avoiding late fees and maintaining uninterrupted service.
Online Bill Pay
The easiest way to pay your Chesterfield County utility bill is through the online customer portal at wwwchesterfieldgov/utilitiesportal, Here’s how to pay online
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Go to the portal and login with your account number and password, First-time users can register easily
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From the dashboard, select “Make Payment” and choose a one-time payment or auto-pay.
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Enter your payment info like checking account, credit card or debit card.
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Pick the date to make the payment and submit.
Online payments post instantly to avoid late fees. You can also go paperless and manage autopay settings through the portal.
Pay by Phone
Call (844) 449-7664, Chesterfield’s dedicated utility payment line, to pay your bill easily by phone.
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Call the automated system anytime.
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Enter your account phone number when prompted.
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Follow the voice instructions to make a payment.
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Payments by phone require a bank account number or credit/debit card.
The phone payment system is available 24/7 and links directly to your account.
Pay by Mail
To pay your utility bill by mail, detach and enclose the payment slip from your paper bill with a check or money order. Send to:
Chesterfield County Utilities
PO Box 71143
Charlotte, NC 28272-1143
Allow 5-7 business days to avoid late fees. You can also use the return envelope included with your bill.
Pay in Person
Head to the Chesterfield County Utilities building at 9840 Government Center Parkway to pay your bill in person.
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Cash, check and credit/debit payments accepted.
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Get a payment receipt immediately.
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In-person customer service for billing questions.
There are also 24/7 payment kiosks located around the county to pay utility bills.
AutoPay
Sign up for automatic payments through the customer portal to make paying bills hassle-free.
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AutoPay deducts from your bank account monthly.
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Pick the payment date that works best for you.
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Skip worrying about due dates and late fees.
Monitor your account online and adjust AutoPay settings anytime.
Account Management Tips
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Go paperless with eBills to get email notifications when new bills are ready.
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The online portal provides account management and payment history.
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Update your contact information to receive important account notices.
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Due dates are shown on each bill and payments are due upon receipt.
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A late fee of $1.50 or 5% applies to past due balances.
Avoid Disconnection
If your account becomes 30 days past due, your water service may be disconnected. Here’s how to avoid disconnection:
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Pay the past due balance immediately when you receive a red disconnect notice.
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If you receive a blue courtesy notice, pay within 10 days to avoid disconnection.
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A $10 fee is added to past due accounts that get a courtesy notice.
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Once disconnected, a $20 reconnection fee also applies.
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Payment in full, including all fees, is required for reconnection.
Third-Party Notification
If you want a friend or relative to be aware of billing notices on your account, enroll in Chesterfield’s Third-Party Notification program. The designee will get copies of past due and disconnect notices. Complete and return the form available on the utility website.
Paying your Chesterfield County utility bill online, by phone, by mail or in person is quick and easy. And signing up for autopay can take the hassle out of paying every month. Review billing statements closely and pay on time to avoid penalties. Contact Chesterfield County Utilities customer service if you have any account questions.
Monitor Water Usage with Advanced Meters and EyeOnWaterThe EyeOnWater online portal,
Office hours are Monday-Friday, 8:30 a.m.-5 p.m., excluding holidays. For general information and questions, call 804-748-1271 or email the Utilities Department. Email responses may take up to two business days. For assistance in Spanish, call 804-748-1291.
Public Water and Wastewater Utility
The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Learn more about the department in the Utilities Department Overview – Fiscal Year 2023 Report (PDF) and the Utilities Fiscal Year 2023 Performance Plan (PDF).
Chesterfield woman’s water bill tops nearly $1500: ‘There’s no way’
What services does Chesterfield County Utilities Department offer?
In person, the Chesterfield County Utilities Department takes payments for water and sewerage, accepts applications for new water and/or sewerage connections, sets up new services for people moving into homes, disconnects services for people moving out of homes, and answers billing questions.
How often are Chesterfield utilities water and wastewater customers billed?
Chesterfield Utilities’ water and wastewater customers are billed bimonthly (every other month) and are due upon receipt. The following payment options are available without service fees. Changing your service when moving can typically be done within two business days. customer portal is available to make payments online.
How do I pay Chesterfield County Rural Water Co?
Chesterfield County Rural Water Co. , Inc. offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs. When you use the WEB Payment Portal online, please write the account number with a dash in it, like this: 181810-1. Payment By Mail.
Where can I get a Chesterfield County water bill?
Chesterfield County water bills are normally mailed around the 25th of the previous month. If you want to get a bill in person, you can go to Town Hall at 112 Main Street or the Chesterfield County Rural Water office at 13598 Highway 9. Alternatively, you can opt for bank draft. See staff at Town Hall, 112 Main Street, Chesterfield for assistance.
Where is Chesterfield County water & sewer service located?
Chesterfield County Utilities Department, located in Chesterfield Court House, Virginia, provides water and sewer services to the county. The department offers residential and commercial services, with a deposit of $200 and $300 respectively.
How do I find out if a Chesterfield utility charge is outstanding?
For information about outstanding charges, call 804-748-1291. Section 18-30 of the Code of the County of Chesterfield was changed on July 1, 2016, and now says that service can be cut off if utility bills and security deposits are not paid.
