When asked, “Why do you want to work for Chewy?” you answer by talking about what you like about the company’s culture and your desire to help pet owners. Chewy wants everyone to work hard and love animals, so your answer should show that you are both committed to and excited about this mission.
In your answer, you should show that you know how Chewys does business and that you care deeply about its vision and mission to provide great products for pet owners and the animals they love.
You should also relate these directly to your work experience and future career goals. Talk about how Chewy’s dedication to great customer service and animal welfare makes you want to bring your strong work ethic to its business.
Interviewing for a customer service representative role at Chewy? As one of the fastest-growing ecommerce companies and a leader in the pet industry, Chewy receives thousands of applications for these frontline positions every year. With competition fierce, you’ll need to showcase your skills and experience to stand out.
That’s why we’ve compiled a list of the top 25 customer service interview questions specific to Chewy, along with tips to help you prepare. Read on to get insights into what hiring managers want to see and expert advice on how to ace your interview
Common Chewy Customer Service Representative Interview Questions and How to Answer Them
1. How would you handle an upset customer complaining about a late delivery?
Chewy is known for providing great service on time, so delays can be annoying for customers. Interviewers want to see that you can balance empathy with problem-solving.
How to answer: Recognize the customer’s frustration and apologize. Investigate the reason for the delay, then provide clear communication on an updated delivery ETA along with a resolution like a discount on their next order. Stay calm and professional even if the customer becomes difficult.
2. What steps would you take to ensure a pet owner receives the right food for their pet with dietary restrictions?
Chewy takes pet health seriously. They’ll look for your ability to probe the customer understand the pet’s needs, and recommend suitable products.
How to answer Ask questions to understand the pet’s breed age health issues and lifestyle. Use this to suggest appropriate food items and explain why they fit the pet’s needs. Consult Chewy’s veterinarian or nutritionist for guidance if needed. Follow up after purchase to ensure satisfaction.
3. How have you improved customer service efficiency in past roles?
Efficiency is key for a high-volume company like Chewy. Showcase how you’ve enhanced processes or used tools to resolve customer concerns swiftly.
How to answer: Provide examples like categorizing inquiries to handle common issues faster, implementing feedback loops with internal teams to address problems proactively, encouraging regular team training sessions.
4. How would you respond if a customer asked for a recommendation for their elderly dog with arthritis?
Another pet health question. Show your empathy, knowledge of pet care products, and skill at providing thoughtful, compassionate advice.
How to answer: Name a good supplement for joint health and pain relief that has ingredients that have been tested on dogs with arthritis. But tell them to talk to their vet before starting any new treatments, since every dog has different needs.
5. How do you stay updated on new products and trends in the pet industry?
Chewy values reps who take initiative to keep their knowledge current. Demonstrate how you actively stay in the know.
How to answer: Follow pet blogs, participate in forums where owners discuss products, leverage social media, attend pet trade shows. Cite specific examples of trending products or innovations that interest you.
6. How comfortable are you upselling or recommending additional products to customers?
Important for revenue growth. Show that you can listen to what your customers want and give them useful advice that will make their experience better.
How to answer: Upselling should never feel pushy. It’s about understanding what the customer values and informing them of products that could be useful. My goal is adding value while contributing to sales targets.
7. How would you handle multiple customers needing assistance simultaneously?
Juggling competing demands is part of the job. Share your ability to multitask and prioritize urgently while keeping wait times reasonable.
How to answer: Assess each situation quickly to understand priority levels. Use tools like chatbots for common queries. Communicate wait times to customers and ensure no one feels overlooked.
8. Share a time you went above and beyond to wow a customer.
Chewy wants reps who exceed expectations. Demonstrate how you take initiative and persist until the customer is satisfied.
How to answer: When a customer’s item was out of stock, I took the extra step of calling suppliers and found an acceptable replacement to ship immediately at no added cost. The customer was thrilled.
9. If a policy affecting customer service changed, how would you adapt?
Policy changes happen. Showcase your flexibility, resilience and commitment to maintaining stellar service.
How to answer: When my prior company reduced the query response time from 48 to 24 hours, I refined my time management abilities to ensure we still resolved all issues promptly. Change can lead to improvements.
10. How can you contribute to Chewy’s mission of simplifying pet parents’ lives?
Show you understand and connect with the company’s purpose. Share how your skills and passion align.
How to answer: With my love of animals and strong communication abilities, I’m motivated to provide thoughtful, efficient service to pet owners. My goal is making every interaction helpful so customers have an easy, positive experience.
Additional Chewy Customer Service Interview Questions to Prepare For
- How would you handle a customer dispute over an incorrect order?
- What’s your experience with CRM platforms and tracking customer data?
- How would you calm an angry, shouting customer? Share a specific example.
- If you didn’t know the answer to a customer question, what would you do?
- How would you prioritize when multiple customers need help at once?
- What steps would you take if a customer received a damaged product?
- How do you stay empathetic and patient even with difficult customers?
- Tell me about a time you struggled to communicate with an upset customer. What did you learn?
- How would you adjust your communication style for phone calls vs. email?
- What do you think makes a customer service rep successful at Chewy?
Tips for Acing Your Chewy Customer Service Interview
Show passion for pets. Chewy cares deeply about animals. Convey your love of pets and desire to help owners provide the best care.
Demonstrate problem-solving skills. Giving specific examples of how you’ve resolved issues, delighted customers, and improved processes will help you stand out.
Highlight communication abilities. From phone and email to social media, you’ll need to connect across channels. Share how you adapt your style and tone for each.
Convey positivity and patience. The job requires empathy and resilience even when customers are upset. Give examples of remaining calm under pressure.
Ask thoughtful questions. Inquire about training, team culture, advancement opportunities, and the interviewer’s own experience at Chewy.
Research the company. Understand Chewy’s history, mission, products, policies, and competitors. This shows your interest in the company and dedication to the role.
With the right preparation, you can tackle your Chewy customer service interview with confidence. Use these tips and commonly asked questions to understand what hiring managers look for. Show them you have the genuine desire to provide caring, thoughtful service and you’ll be on your way to joining the Chewy pack.
10 Most Common Customer Service Interview Questions (PLUS, Example Answers!) | Indeed Career Tips
FAQ
How to pass an interview for customer service representative?
Why do you want to work at Chewy?
What should I wear to a chewy interview?
Who is chewy customer service?
In Chewy Customer Service, we’re a team made up of strong, passionate Team Members dedicated to delivering an exceptional, memorable and reliable experience for pet parents and partners, every time! Pack Member Perspectives When you join Chewy Customer Service, you will have ongoing support to become your best. Ready to emBARK on a new career?
What was the interview like at chewy recruiter?
I interviewed at Chewy Recruiter waved me through. First interview was with a data engineer who asked a series of detailed questions about building and troubleshooting A/B testing systems. From my perspective, it seemed to be more like consulting than an interview. How did you engineer A/B tests in production?
What questions did they ask during your interview at chewy?
Ask a question about working or interviewing at Chewy. Our community is ready to answer. Ask a Question The Comparably Diversity Score tracks how positively diverse employees rate their experience at Chewy. What is the best part of working at Chewy?
Is chewy a good company?
Chewy never bothered to communicate this information, people showed up over 15 minutes late for interviews and rescheduled multiple interviews last minute. Don’t waste your time, Chewy is chaotic at best and the complete lack of regard for others is telling in how they’d be to work for as an employee.
