Paying your water bill can feel like a chore. But the City of Abilene offers convenient online and in-person payment options to fit every resident’s needs. Read on to learn how to quickly and easily pay your Abilene water bill.
Overview of City of Abilene Water Services
The City of Abilene provides water service and billing to residents and businesses within Abilene city limits. Water is sourced from multiple lakes treated at water treatment facilities, and distributed through an extensive pipeline network.
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Water usage is metered and billed on a monthly basis.
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Bills include charges for water service, wastewater treatment, and street maintenance fees.
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The typical single family residential bill is $60-$100 per month.
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Bills are due by the 10th of each month to avoid late fees.
Pay Your Abilene Water Bill Online
The fastest way to pay your City of Abilene water bill is online through the Municipal Online Payments portal. Here’s how to pay online:
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Go to wwwabilenetxgov/onlinepayments.
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Click on “Pay My Municipal Services Statement”.
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Register for an account or log in.
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Locate your water bill and click “Pay Now”.
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Enter your payment information. A 3% processing fee applies to credit card payments.
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Review payment details and click submit.
You’ll receive an emailed receipt confirming your payment. You can also set up automatic monthly payments through this online system.
Pay by Phone
For those who prefer to pay by phone, call 1-800-444-1187 to use the automated phone payment system. Have your account number ready.
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A 6.5% processing fee applies to phone payments.
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The minimum fee is $3.95 per transaction.
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Phone payments can be made 24/7 for your convenience.
Pay by Mail
If you would rather mail in a payment, send your check or money order payable to City of Abilene with your remittance stub to:
City of Abilene
P.O. Box 3479
Abilene, TX 79604
Allow 5-7 days for mailed payments to be processed. Payments must be received by the due date to avoid late fees.
Pay in Person
You can also pay your City of Abilene water bill in person at the following locations:
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Municipal Building (555 Walnut St)
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Rose Park Senior Center (2625 S. 7th St)
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Community Service Center (345 Walnut St)
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United Supermarket – Winters Freeway
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Cash, check, money order and credit/debit cards are accepted.
Visit during business hours and bring your payment stub.
Late Payments & Disconnection
To encourage prompt payment, late fees apply to overdue Abilene water bills:
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A 10% penalty is added if payment is received after the due date.
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A $30 fee is charged if a disconnect notice is issued.
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Water service may be physically disconnected if a bill is 60+ days past due.
Avoid late fees and service interruption by paying your water bill through one of the City’s convenient payment options. For assistance with past due balances, contact the City to discuss payment plan options.
Setting Up Automatic Payments
For ultimate convenience, enroll in automatic monthly payments through the online payment portal. Your City of Abilene water bill will be paid on time, every time.
To enroll:
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Log into your Municipal Online Payments account.
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Click on “Recurring Payments”.
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Enter your bank account information.
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Set the payment date for a few days before your bill’s due date.
You’ll receive an email confirmation each month the automatic payment is processed. Log in anytime to update your account information or cancel automatic bill pay.
Accessing Billing Histories and Account Details
Your secure Municipal Online Payments account stores past water bills and payment histories for easy access. Log in anytime to:
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View or print current and previous water bills.
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Access 18 months of payment history.
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Update account and contact information.
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Monitor water usage.
This centralized hub makes managing your City of Abilene water account a breeze!
Convenient Water Bill Management
Don’t let paying your water bill become an annoyance. The City of Abilene offers numerous ways to quickly and easily pay online, by phone, by mail, or in person. Sign up for automatic payments to simplify water bill management. Take advantage of the City’s online account portal to monitor usage and access billing histories. Keeping up with your Abilene water bill has never been simpler!
Ways to Pay Your Municipal Utility Bill
- A 3% fee is added when paying by credit or debit card online using the Quick Pay, Pay Now, Schedule Payment, or Enroll in Auto Pay
Existing Users If you have already registered, simply visit our payment website and log in using your email and password on the login screen. If you have forgotten your password, select Password Recovery and follow the prompts to reset your password.
New Users If you have not registered, visit Utility Billing Home where you can select “Quick Pay” to pay without creating an account login. If you wish to create an account, select “Register” in the log in section and enter your information to create a log in.
Important Update on Utility Billing Upgrade!
Weve heard your concerns and are here to address them! Heres what you need to know:
- Amount Past Due: If you believe theres an error in the amount past due on your bill, head to our online customer portal for the most accurate info. You can also reach out to our customer service team at [email protected] with your account details for assistance.
- Late Fees: No need to worry about late fees! Were not charging late fees at this time. If youve been charged erroneously, get in touch with our Customer Service Center via email or phone, and well sort it out.
- Missing Bills: Havent received your water bill yet? Dont fret about late fees. Hang tight, were working hard to ensure all bills are sent out promptly.
- High Call Volumes: Were currently experiencing a surge in calls, leading to longer wait times. For the most accurate information, we encourage you to check our online portal. If you prefer, you can send us an email, and well work diligently to respond to your inquiry.
- Online Portal Assistance: Need help logging into our online customer portal? Check out our new video tutorial here: Utility Billing Software Update
Your patience and understanding are greatly appreciated as we strive to enhance your billing experience. Thank you for being a valued member of our community!
The Customer Service Center is responsible for the Municipal Utility Billing of the Water Utilities Department, and is located at 4595 South 1st Street.
Duties of this office including meter reading, billing, collections, and customer assistance for over 42,000 accounts. The office also oversees the water conservation education efforts of the department.
How to : Make Payments Online (Water Utility Billing)
How do I contact the city of Abilene?
Call the City of Abilene Customer Service Center at (325) 676-6405 to find out more about this update or to get help with the change. How will this affect me if I don’t use the online system or email billing?.
Will Abilene have a water or trash service interruption?
All Abilene residents who use municipal services will be affected by this update, but no one will have their water or trash service interrupted. This includes changes to the billing statement appearance and temporary payment processing interruptions during the transition period.
What does Abilene’s Water Utilities Department do?
The Abilene Water Utilities Department is in charge of both water and wastewater operations. They make sure there is a good water supply by treating and distributing potable water and collecting all wastewater that is sent to sanitary sewer systems. They also transport and treat all wastewater before releasing it into the environment.
How do I make a credit card payment in Abilene?
If you have any questions, please call the Abilene Municipal Court at (325) 676-6333. Alarms for thieves This page will walk you through the steps of making a payment, or you can click “View Demo” to see how to do it.
How do I Check my water line status in Abilene?
Citizens can now check on the status of their water lines at abilenetx. gov/leadcopperprogram as a part of the City’s effort to eliminate lead service lines throughout the city. Read on Read on The City of Abilene’s Water Utilities Department is in charge of both water collection and disposal.
How do I pay a crime ticket in Abilene?
Please pay carefully. Please note that paying tickets by phone will include a 6. 5% processing fee, with a minimum fee of $3. 95. If you have any questions, please call the Abilene Municipal Court at (325) 676-6333. Alarms for thieves
