Paying your monthly water, sewer, and trash bill to the City of Allen is easy when you utilize the available online, phone, mail, or in-person payment options. Read on for a complete guide to paying your City of Allen utility bill stress-free.
Overview of City of Allen Utility Billing
The City of Allen provides water, sewer, and waste collection utility services to over 113,000 residents. Usage charges are billed monthly and due within 20 days of the statement date.
The City offers convenient payment channels including online, phone, mail, drive-thru, and in-person Payment reminders and late notices are emailed for past due accounts. Services may be disconnected for non-payment.
Keep reading to learn the quickest and simplest ways to pay your City of Allen utility bill each month
Pay Online via the Self-Service Portal
The fastest way to pay your City of Allen utility bill is online through the Citizen Self-Service portal.
First-time users must register with their account number, property address, and email. Once set up, you can securely view and pay bills 24/7.
Online payments post instantly to avoid late fees. You can store preferred credit/debit cards and checking accounts for ease of repeat use. It’s quick, convenient, and paperless.
Pay by Phone
To pay your City of Allen utility bill over the phone, call 214-509-4560 during normal business hours. You will need to provide your account number and address.
Have your credit/debit card or checking account details handy to make a secure payment. Write down the confirmation number for your records.
Allow 48 hours for phoned-in payments to process and post to your account to avoid late fees.
Pay via Drive-Thru Outside City Hall
For in-person payment without having to go inside, utilize the drive-thru drop box located near the flagpole outside Allen City Hall at 305 Century Parkway.
Place your check or money order (no cash) with your payment stub in the drop box. Payments left by 5:00pm post next business day.
The drive-thru box offers a quick, socially distanced way to drop off payment on your schedule.
Pay by Mail
Mail your City of Allen utility bill payment to:
City of Allen Utility Billing
PO Box 734802
Dallas, TX 75373-4802
Detach and enclose the payment stub from your bill with a check or money order. Allow 7 business days for mailed payments to post to your account and avoid late payment.
Use certified mail for added security and tracking of mailed payments.
Pay at City Hall In-Person
To pay your utility bill in-person, visit the Customer Service windows on the 1st floor of Allen City Hall located at 305 Century Parkway.
In-person payment methods accepted include cash, check, money order, and credit/debit cards. Receive immediate payment confirmation.
City Hall payment windows are open 8am-5pm Monday-Friday for convenient bill payment on your schedule.
Auto-Pay for Effortless Payment
For maximum convenience, enroll in auto-pay through the online Citizen Self-Service portal to have your City of Allen utility bill paid automatically each month.
On the due date, your balance will be drafted from your chosen bank account. Auto-pay prevents late fees and keeps your payments on-time without any effort.
Update Account and Contact Information
Keep your name, mailing address, email, and phone number updated with the City’s Utility Billing department anytime you have a change.
This ensures your monthly utility bills and payment reminders reach you in a timely manner. Update details through the online portal or call Customer Service.
Accurate account information prevents communication issues that can lead to late payment fees if bills are not received.
Budget Billing for Fixed Monthly Payments
Allen offers a Budget Billing program that averages your usage over 12 months to create a fixed monthly payment amount. This makes bills predictable.
Sign up for Budget Billing each August through September 30th to start even payments in October. Your rate adjusts annually based on past consumption.
Financial Assistance for Low-Income Households
If paying your utility bill presents a financial hardship, Allen offers payment assistance programs based on income criteria.
Inquire about receiving credits through Life Message or sharing utility costs through the Low Income Household Water Assistance Program. Discounts may apply.
Moving? End Service Promptly
When moving out of Allen, promptly end utility services via the online self-service portal or by calling Customer Service at least 1 day before your move date.
Provide a forwarding address for your final bill. This prevents continued billing and fees at your old address if the new resident does not transfer service into their name.
Avoid Service Disruption
It is critical to pay your City of Allen utility bill in full and on time by the due date each month. Past due accounts incur penalties and are subject to collections and service disconnection.
Setup alerts and reminders to stay on top of payment dates. Online auto-pay prevents missed payments. Keep your account in good standing.
Compare Current and Previous Bills
Review your new City of Allen utility bill each month and compare it to previous statements. Look for abnormal spikes in usage that could indicate leaks or other problems.
Immediately report significantly higher than normal consumption to Customer Service for investigation before your next billing cycle. Dispute billing errors promptly.
Request Plan for Large Balances
If an unexpected water leak or billing issue results in a higher than normal amount owed to the City of Allen, contact Customer Service right away to discuss a payment plan.
The City can setup manageable installments to pay large balances over time without service disruption. Communicate any payment difficulties.
Designate an Account Manager
To simplify City of Allen utility account management for rental properties or businesses, designate a primary contact person. They can access the online portal to view usage and pay bills.
Add account user access through the Citizen Self-Service portal. The main contact person monitors payment status instead of chasing tenants or employees.
Update Automatic Bank Drafts
If you pay your City of Allen utility bill through auto bank draft, remember to update your credit/debit card or bank account info as cards expire or accounts change.
Log into the Citizen Self-Service portal to update payment method details so your bill continues to draft seamlessly each month. Don’t incur late fees.
Consult Customer Service With Any Questions
Don’t hesitate to call City of Allen Utility Billing at 214-509-4560 if you have any questions or concerns about your utility charges, payment options, account status or managing your account.
The friendly, knowledgeable Customer Service team can explain your bill, address issues, set up payment plans, take payments and more. Just ask!
Sign Up for Email Reminders
To prevent forgotten payments and late fees, enroll in email reminders through the City of Allen online Citizen Self-Service portal. You’ll receive handy notices when your bill is ready and when payment is due.
Add [email protected] and [email protected] to your safe senders list so reminders go to your inbox rather than spam.
Monitor Account Balance and Due Date
Get in the habit of logging into the Citizen Self-Service portal to check your City of Allen utility account balance and upcoming due date whenever you receive an email reminder.
This allows you to process payment well before the deadline and avoid penalty fees. Online access makes staying on top of your bill easy.
Compare Usage to Weather Fluctuations
During extreme weather, compare your City of Allen utility usage to normal seasonal consumption patterns. Hot and dry periods may cause spikes in watering usage.
Be aware of increased winter usage when family is home more often. Analyze your consumption trends year over year to predict seasonable fluctuations.
Request Adjustment for Undetected Leaks
If an underground water leak on your property results in unusually high City of Allen utility bills, promptly request a one-time adjustment in writing along with repair documentation.
Details on leak adjustment criteria are available at CityofAllen.org/LeakAdjustment. Relief is not guaranteed.
Pay Promptly to Maintain Good Credit
Paying your City of Allen utility bills in full and on time each month contributes to positive payment history in your credit file and avoids damages from collections actions.
Late or non-payment can hurt your credit score. Online auto-pay helps establish a track record of on-time payments.
Discuss Billing Errors Immediately
If your City of Allen utility bill contains charges for services not rendered or other errors, immediately contact Customer Service to dispute the billing mistake.
Provide documentation and details for investigation. Don’t delay addressing suspicious or questionable charges on your statement. Get clarification.
Conserve Water to Control Costs
Practice responsible water conservation habits like fixing leaks
Utility Bills – Ways to Pay
How do I contact city of Allen utility billing?
Contact the City of Allen Utility Billing staff at COAutilities@cityofallen if you need help setting up your account or starting or ending utility services through this portal. orgor calling 214. 509. 4560 during normal business hours. City of Allen Utility Billing.
How does Allen City Council reduce water costs?
Allen City Council previously directed actions that help reduce water costs. Councilmembers raised infrastructure impact fees for new developments and changed how water and sewer infrastructure projects were paid for in 2017. This saved customers $15. 75 million over the next 10 years.
Who provides water in Allen City Texas?
About 102,762 people who live in Allen City, Texas get their water from the City of Allen Water Operations, which is part of the City Department of Community Services.
What does the city of Allen’s water & sewer operations do?
Running, maintaining, and fixing water lines, valves, fire hydrants, sewer lines, and manholes are the job of the City of Allen’s Water and Sewer Operations. This division also provides field assistance to customers, inspectors and contractors. These operations are housed at the Stacy Road Pump Station.
Does Allen pay a higher rate than other NTMWD members?
Even with the latest price hike, most Allen customers still pay less than their neighbors in all NTMWD cities, such as Frisco, McKinney, Plano, and Richardson. Allen’s rate is also significantly lower than the state average.
