Help us reduce the need for paper bills and SAVE! Visit MY ACCOUNT to enroll and easily access your bills anytime, anywhere.
To enroll in recurring payments, first log into your online account. Once you are logged into your account, select the following:
*Please note: If you have an active outstanding balance, you would be required to manually pay your balance in full. Autopay will begin on the next billing cycle.
Note: Anaheim Public Utilities does not accept debit/credit card payments from medium or large-rate commercial customers.
The City of Anaheim provides water, sewer, trash, and power services to residents and businesses. Paying your Anaheim utilities bill on time ensures uninterrupted service. The city offers flexible payment options to make it easy and convenient to manage your utility payments. This guide explains the quickest ways to pay an Anaheim utilities bill.
Anaheim Utility Services
The Anaheim Public Utilities department oversees the following city services:
- Water – Drinking water supply and distribution
- Sewer – Wastewater drainage and treatment
- Trash – Weekly collection and recycling
- Power – Electricity supply and distribution
Utility rates vary based on your property type, service level, and usage. Charges are combined into one monthly bill for simplified payment.
Ways to Pay Your Anaheim Utilities Bill
The City of Anaheim offers multiple ways to pay your monthly utilities bill conveniently,
Pay Online
The fastest payment method is paying online through the city website You’ll need your 7-digit account number and 4-digit PIN,
- Visit www.anaheim.net and search for “Online Payment”
- Click on “Pay Utilities Bill”
- Select a payment amount and submit
Online payments are posted to your account within 24 hours. A nominal fee applies to electronic check and credit/debit card payments.
Pay by Phone
Call 714-765-6858 to pay your Anaheim utilities bill by phone Have your account number, PIN, and payment info ready. A fee applies to card payments
Pay by Mail
Detach the payment stub from your bill and mail with a check or money order to:
City of Anaheim
P.O. Box 3069
Anaheim, CA 92803
Include your 7-digit account number and complete service address. Allow 5-7 days for delivery and processing.
Pay in Person
Bring your city utilities bill to the Anaheim West Tower located at 201 S. Anaheim Blvd. to pay in person Monday-Friday, 8am-5pm. Cash, check, money order, and cards are accepted.
Auto-Pay Program
Enroll in auto-pay through the city website to have your bill amount automatically drafted from your bank account each month. This ensures on-time payment and uninterrupted utility services.
Pay at Authorized Payment Centers
The city has 100+ authorized payment centers in Anaheim where you can pay your utilities bill with cash or card. Find locations at anaheim.net/pay.
Billing and Due Dates
Anaheim utility bills are issued monthly and typically due 21 days after billing. Make note of your individual due date on each bill.
A 10% late charge applies if payment is not received by the due date. Accounts 30 days past due may have service disconnected.
Payment Arrangements and Assistance
Contact Anaheim Public Utilities at 714-765-3300 if you are unable to pay your full balance. Payment plans or extensions may be provided based on eligibility.
Financial assistance programs like CARE and FERA are available for qualifying customers. Visit anaheim.net/utilities for program details.
Benefits of Paying Your Utilities Bill
Paying your Anaheim utilities bill results in:
- Uninterrupted water, sewer, trash, and electric service
- Avoiding late fees and disconnection
- Establishing positive payment history
- Maintaining account in good standing
- Saving money with lower penalty charges
- Keeping services active during financial hardship
Set reminders for your due date, enroll in auto-pay, and use quick online options to pay your bill on time every month. Pay the total amount due unless you’ve set up an alternate payment plan. Utilize assistance programs if needed. Keeping your City of Anaheim utilities account current provides reliable service for your home or business.
How often will I be billed?
The timing of your bill depends on the billing cycle your service address is in. Most residential customers are billed bimonthly and can expect to receive a bill approximately every 60 days. Commercial customers are billed monthly and will receive a bill approximately every 30 days. Bills are due and payable upon receipt and become delinquent after 15 days.
Anaheim Public Utilities – Utility Bill Scam Alert
FAQ
How do I pay my Anaheim utilities?
Online: Access our secure online system, MY ACCOUNT, 24/7 to pay using a credit card or ACH. By Phone: You can use our automated phone system to pay with a credit card or ACH by calling 714-765-3300 and selecting option 1. This system is open 24 hours a day.
How do I cancel Anaheim public utilities?
How can I turn services off? We are happy to assist you over the phone at 714-765-3300. We recommend calling five days ahead of time to make sure we can accommodate your desired date.
What is the phone number for the city of Anaheim?
The City of Anaheim’s non-emergency phone number is 311. This number makes it easy to get in touch with City Hall. To reach a customer service rep, people in the community can call 311 within the city limits or 714-765-4311 outside of the city limits.
What are off-peak hours for Anaheim electric?
Time periods are defined as follows: On-Peak: 1:00 p. m. to 5:00 p. m. ; summer weekdays except holidays. Mid-Peak: 10:00 a. m. to 1:00 p. m. and 5:00 p. m. to 8:00 p. m. ; summer weekdays except holidays. 10:00 a. m. to 8:00 p. m. ; winter weekdays except holidays. Off-Peak: All other hours.
How do I pay my Anaheim General Services Bill online?
If you want to pay your Anaheim General Services Bill online, you can use a Visa, MasterCard, Discover, or debit card to do so here. Welcome to the City of Anaheim online bill payment for General Services.
What is Anaheim Public Utilities EZ-Pay?
Welcome to Anaheim Public Utilities EZ-Pay. EZ-Pay is a fast, easy and convenient payment service offered to Anaheim Public Utilities customers. Please have a copy of your Anaheim Public Utilities bill available to complete this payment transaction.
How much does Anaheim Public utilities charge a month?
The average monthly bundled electric bill for customers of Anaheim Public Utilities is $80. 38. For more information, the state average bundled bill is $142. 04 and the national average is also $142. 04. Other details include the phone number for Anaheim Public Utilities and the cities they sell electricity to.
What if my Anaheim Public Utilities Service has been interrupted?
Please have a copy of your Anaheim Public Utilities bill available to complete this payment transaction. If services have been interrupted for non-payment and you need to have your services restored, please call 714. 765. 3300 to make a payment and speak to a customer service representative.
What is the city of Anaheim electronic plan portal?
Here is the City of Anaheim Electronic Plan Portal, where you can send your electronic plans for the city to look over. This site is for making payments to a trust account linked to a Public Works electronic plan check submission or replenishment. Information about searching for online permit requests and payments.
What is the average monthly electricity bill in Anaheim?
The average monthly electricity bill for residents in Anaheim with Anaheim Public Utilities is $80. 38, which is 39. 68% less than the US average of $133. 26.
