Stormwater bills are based on the total impervious area on each parcel. They’re delivered either bi-monthly on the water bill, annually or semi-annually.
Whether you have a question about your Stormwater bill, or would you like to Pay your utility bill you can use the Customer Portal to enroll in e-billing. Check here for Stormwater bill FAQs.
Paying your utility bill just got a whole lot easier for residents of Asheville, North Carolina. The City of Asheville recently launched a new online payment portal called Utility Express Pay to modernize and streamline the bill paying process. This convenient new system provides a fast, easy way for Asheville residents to pay their Combined Utility Statement each month.
What is the Combined Utility Statement?
The Combined Utility Statement from the City of Asheville includes charges for several different utilities and services, including
- Water consumption
- Capital improvement fee
- Base fee
- Stormwater fee
- Solid waste fee
- Sewer treatment
- Sewer maintenance fee
Having all these charges combined into one monthly statement helps simplify bill paying for Asheville residents. The new Utility Express Pay portal makes it even easier by allowing you to view, manage and pay your Combined Utility Statement online.
Why Utility Express Pay is Better for Paying Bills
The City of Asheville’s new Utility Express Pay portal has several features that improve the bill paying experience:
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Fast and easy registration – Get signed up to use the portal quickly with minimal information required,
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Recurring payments – Schedule automatic monthly payments so you never miss a bill.
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Payment flexibility – Use debit, credit or eChecks to pay your bill.
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Paperless billing – Reduce clutter and access your statements online.
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Payment history – Review past statements and payments in your account.
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Multiple accounts – View and pay bills for more than one account.
The portal is user-friendly and accessible, so paying your utility bill takes just minutes each month compared to mailing payments or visiting City Hall.
How to Use the Utility Express Pay Portal
Using Utility Express Pay to view and pay your Combined Utility Statement is easy. Just follow these three simple steps:
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Visit the City of Asheville website – Go to www.ashevillenc.gov and click on “Pay Your Bill” to access the payment portal.
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Register for an account – Click on “Customer Self Service” and provide some basic contact information to set up your account.
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Manage your account – Once registered, log in anytime to view your bill, set up recurring payments, make one-time payments and more.
Watch the City’s tutorial video for a visual walkthrough of the registration process.
Even if you registered previously for online bill pay with the City, you’ll need to register again for the new Utility Express Pay portal.
Don’t Want to Register? Other Ways to Pay
If you don’t want to set up an online account, Utility Express Pay still allows fast, one-time payments as a guest user. You can also call the automated phone payment system anytime at 828-251-1122.
In-person payments are still accepted at City Hall during business hours. Two 24/7 payment drop boxes are also available – one at City-County Plaza and one at the Public Works Building.
Benefits of Paying Your Utility Bill Online
Switching to online payments through Utility Express Pay has many benefits:
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It’s fast – Pay in minutes instead of mailing a check or visiting City Hall.
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It’s easy – The portal is user-friendly with a simple interface.
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It’s secure – Your financial data is protected.
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It’s convenient – Pay anywhere, anytime from your computer or mobile device.
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It saves money – Avoid late fees by scheduling automatic payments.
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It’s sustainable – Go paperless and avoid postage fees.
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It’s organized – All your statements and payment history are in one place.
Join the Future of Bill Paying in Asheville
The City of Asheville’s new Utility Express Pay portal marks an exciting step forward for managing your Combined Utility Statement online. Simplify your monthly bill paying by registering for an account today.
The user-friendly portal offers a convenient, efficient way to pay your water, sewer, stormwater, trash collection and other city service bills all in one place. Scheduling automatic payments ensures you never miss a payment deadline.
Ditch the hassle of writing and mailing checks each month. Paying your utility bill online just takes a few clicks and you can rest easy knowing your payment was received.
Asheville continues to modernize city services through technology. Utility Express Pay provides the on-demand access and ease-of-use that residents expect. Join the future of bill pay in your city and see firsthand how much easier it is!
Water Department Updates – DEC 2, 2024 – County Briefing
FAQ
How do I pay my Asheville water bill?
Dial 828-251-1122 (press option 1). The interactive voice response system will walk you through the process. You can use a Visa, MasterCard, Discover, or checking account, an e-check, or an e-pay to make a payment.
Does the city of Asheville have water?
The Water Resources Department (WRD) provides drinking water to Asheville and the surrounding areas. WRD owns and runs three drinking water treatment plants and keeps up with more than 1,700 miles of water lines that are part of the distribution system.
What county is Asheville, NC in?
How do I report a water leak in Asheville, NC?
How do I pay my bill in Asheville?
Paying your bill by phone can be found at Pay by Phone FAQs. You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall. Please note that payments placed in this drop box are not processed until the next business day.
How do I make a payment with a city of Asheville Water Account?
You can create a new account on the City of Asheville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How do I pay my city of Asheville combined utility statement?
Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Ability to view and pay multiple accounts at once.
What does Asheville Water Department do?
The department is part of the city’s Public Works Department and works hard to give its customers safe, clean, and reliable water. Information about city projects, programs, studies, and updates to city-owned infrastructure and facilities. Contact information for setting up or stopping water service in Asheville, North Carolina.
Does the city of Asheville retain money?
This money is not retained by the City of Asheville. If you pay a sewer maintenance fee, MSD will use the money from that fee, along with the water capital improvement fee, to improve and upgrade the regional sewer system. The charge is based on meter size. Paying your City of Asheville Combined Utility Statement just got a whole lot easier.
Does Asheville have a water education program?
The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality. Answers to Bill Pay and Questions on your Stormwater Utility Bill. How to pay your water bill, with convenient online, automatic draft, mail or in person options.
