Paying your utility bill can be a chore. You have to track down your paper bill, write a check, buy a stamp, and mail it out. Then you have to remember to balance your checkbook. It’s a tedious process that seems outdated in today’s digital world.
Luckily, the City of Buckeye offers a modern solution for paying your city utility bill online through their Self-Service Customer Portal. This convenient web-based system allows Buckeye residents to easily view their account details and pay their water, sewer trash and recycling bill 24/7.
In this article, we’ll walk through how to use the City of Buckeye’s Self-Service Customer Portal to simplify paying your utility bill. We’ll cover:
- Benefits of paying your bill online
- How to set up an account
- Viewing your account and bills
- Payment options
- Payment receipts and account history
- Autopay set up
- FAQs
Benefits of Paying Your Buckeye Utility Bill Online
The City of Buckeye’s online Self-Service Customer Portal provides many benefits for paying your utility bill including
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Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing delays and late fees.
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Speed – Online payments post to your account immediately, whereas mailed payments take longer.
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Security – The portal uses industry-standard encryption to keep your data safe.
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Accessibility – View your balance and account history in one place all online.
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Control – Set up autopay or one-time payments on your schedule.
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Environment – Going paperless reduces waste and clutter.
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Efficiency – Take care of your bill quickly without the hassle of stamps and snail mail.
The portal puts control over your account in your hands. Read on to learn how simple and straightforward it is to use.
Setting Up an Online Account
Registering for the Self-Service Customer Portal is easy and only takes a few minutes. Here are the steps:
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Click on “Pay Utility Bill” under the Quick Links menu. This takes you to the log in page for the Self-Service Customer Portal.
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Select “New user? Sign up” near the bottom.
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Enter your account number and the phone number or email associated with your account. Select whether you want to receive email or text notifications.
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Accept the terms and conditions and click “Validate Account”.
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Create a username, password, and security questions.
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Your account is now activated! You can start using the portal immediately to view your bill and make payments.
The signup process only needs to be done once. The next time you log in, simply enter your username and password.
If you have multiple City of Buckeye utility accounts, you’ll need to repeat the signup process for each individual account. Accounts can’t be combined in the Self-Service Customer Portal.
Viewing Your Utility Account Details
After logging into the portal, you’ll arrive on the home dashboard page. This overview displays:
- Account balance
- Last payment amount and date
- Payment due date
- Number of days until your next bill
- Notifications for new bills, payments, etc.
To view more details, use the left-hand menu bar. Under the My Account menu you can see your:
- Profile information
- Service addresses
- Meter readings
- Water consumption data
- Payment methods
Click on My Bill to see your full billing statement with usage charges broken down. As well as your billing and payment history stretching back 18 months.
The portal offers complete visibility into your account details, balance, and activity. You’ll know exactly where you stand at any time without waiting for snail mail.
Payment Options
The most useful part of the portal is the ability to pay your bill immediately online. Under the Pay Bill menu, you can make one-time payments or set up recurring autopay.
One-Time Payments
Making one-off payments is straightforward:
- Select “Pay Bill”
- Enter payment amount (or pay full balance)
- Enter payment method
- Select payment date
- Submit payment
Your one-time payment will post instantly to your account. Accepted payment methods include:
- Credit/debit card or prepaid card
- Electronic fund transfer (EFT) from checking or savings account
Keep in mind there is a transaction fee for credit/debit card payments. EFT payments from a bank account do not have a fee.
Autopay
For ultimate convenience, you can enroll in autopay to have your utility bill paid automatically each month. To set up:
- Select “Pay Bill” then “Recurring Pay”
- Choose start date, payment method, and payment date
- Specify whether to pay the minimum balance or full balance
- Submit request
Autopay will be enabled after two successful recurring payments. You can cancel or change your settings any time through the portal.
Automatic payments ensure you never miss a bill due date again. Though it’s smart to still periodically check your account status.
Payment Receipts and Account History
Wondering if your payment went through or need to check your past bills? The Self-Service Customer Portal makes it easy.
Under My Bill, you can view your full payment history with receipts available to print or download. Payment receipts contain the:
- Date
- Account number
- Service address
- Payment amount
- Confirmation number
To see previous billing statements, select “View Bill History”. Here you can access PDF copies of your bills going back 18 months.
This wealth of account activity information is at your fingertips 24/7. No need to file away paper copies.
Frequently Asked Questions
What web browser should I use for the portal?
The Self-Service Customer Portal works best on the latest version of Chrome, Firefox, Safari, Edge, or Internet Explorer. Ensure your browser is up-to-date.
What if I forget my portal password?
You can reset your password by selecting “Forgot Password?” on the portal login page. A reset link will be emailed to you.
Can I use a credit card for autopay?
Yes, Visa, MasterCard, and Discover credit cards can be used for autopay. However, a transaction fee does apply for credit card payments.
When will monthly autopay payments be taken out?
Autopay payments are processed on your due date each month. Log in to view your next scheduled payment date.
How long does it take mailed checks to apply to my account?
Allow 10-15 business days for mailed check payments to post. Online payments credit to your account immediately.
Who do I contact for assistance with the portal?
Call the City of Buckeye Utility Billing department at 623-349-6200 for any Self-Service Customer Portal questions.
Paying your city utility bill online through the Self-Service Customer Portal is the most convenient, secure, and efficient option. Sign up today and join thousands of other Buckeye residents using the portal to take control of their account. Streamline bill payment and simplify your life!
