Having reliable water service at home or work is essential. As a customer of the City of Burlington’s municipal water system you are responsible for paying your water bill on time each month. The City offers multiple ways to pay your Burlington water bill conveniently and securely.
In this guide, we’ll break down the various payment options to cover your monthly City of Burlington water bill with ease
Online Payments
The fastest way to pay is online through the City’s website. You can make secure one-time or recurring payments on your water account 24/7.
To pay online, first create an account on the City’s website. You’ll need your account number from your water bill. Once registered, you can log in anytime and click “Make Payment” to process a payment by debit/credit card or e-check.
Online payments are applied to your account instantly. You’ll receive an email confirmation with details of the transaction.
Mobile Payments
Download the City of Burlington’s mobile app for Apple or Android devices. You can conveniently pay your water bill any time right from your smartphone. The app allows quick one-time payments by card or e-check with just a few taps.
Phone Payments
Call the City of Burlington’s water department at (802) 863-4501 to speak with a representative and process a payment over the phone. Have your account number ready and make a card payment securely.
AutoPay
For automatic payments, enroll in AutoPay through the online payment system. This automatically deducts your water bill from your bank account each month so you never forget.
Mail Payments
Detach the payment slip from your paper bill and mail to:
City of Burlington Water Resources
P O Box 1758
Albany, NY 12201
Include your account number on checks or money orders and allow 7-10 business days for delivery to avoid late fees.
In-Person Payments
Bring cash, check, or money order payments to the Water Resources office at 235 Penny Lane in Burlington. You can also pay at the Burlington Electric Department, Public Works office, or City Hall.
Drop Box
After hours, use the secure drop box at the Water Resources office to leave check/money order payments anytime.
Third-Party Locations
You can also make cash payments at authorized payment locations such as Kroger, Walmart, and CheckFreePay.
Payment Assistance
If you are experiencing financial hardship and need help paying your water bill, the City offers programs like Bill Discount and Stormwater Fee Reduction for qualifying customers.
Late Payments & Fees
Pay your City of Burlington water bill by the due date on your statement to avoid a late fee of 1.5% per month. If your account becomes past due, water service may be disconnected. Contact the water department immediately if you anticipate difficulty with payment.
Paying your monthly Burlington water bill on time is important to avoid penalties and ensure continuous service. Take advantage of the City’s secure online, mobile, phone, mail, or in-person payment options to conveniently cover your water charges.
Division of Water Utility
The Division of Water Utility is responsible for treating, processing and delivering a clean water supply to City residential and commercial properties. drinking water within Burlington City. In addition, the Division of Water Utility performs all appropriate functions associated with:
- Processing and treatment of surface water for purification
- Distributing up to 3 Million Gallons of water daily to City of Burlington residents
- Operating, supplying, and maintaining a treatment facility for chemical addition and disinfection
- Maintaining continuous operations 24 / 7 / 365
- Repairing and maintaining over 400 City fire hydrants
- Monitoring and maintaining 32 miles of underground water distribution mains
The 2023 Annual Drinking Water Quality Report (results from 2022) has been mailed. It states, in part, “We are pleased to report that our water meets or exceeds all Federal and State Safety Requirements.
In a continuous effort to educate you, our valued customer, on the importance of water conservation, here are a few helpful suggestions which will conserve water and save you money…
- When replacing old toilets, purchase ultra low-flow models and save four gallons of water per day per toilet.
- Run the washing machine only when you have a full load of laundry. Youll save thirty gallons of water for each partial load you avoid.
For more information on water conservation, or concerns feel free to contact us at 609-386-0307. Information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline at 1-800-426-4791, or email [email protected].
Marc Zott, Superintendent Email: [email protected]
Richard Edge, Plant Chief Operator Email: [email protected]
William Curry, Director of Public Works Tel: 609-386-0754, ext. 1 Email: [email protected]
Committed to enhancing the quality of life for our residents.
Division of Sewer & Drainage Utility
Maintains public health and environmental safety by effectively managing wastewater and drainage within the City of Burlington.
City of Burlington Water Meter Replacement
FAQ
How do I check my water bill?
Query & pay your bill in an instant! NCWSC encourages you to query and pay your water bills through our USSD code *888#. For any concerns regarding our services, reach out to our customer support on +254724253582.
Who is the water provider in Burlington?
Water services For questions relating to your water bill, contact Burlington Hydro at 905-332-1851. Halton Region is responsible for water purification and distribution and wastewater treatment and collection in Burlington.
What is the phone number for the city of Burlington NC?
Where do I pay a water bill in Burlington?
The Utility Billing Office is in the City of Burlington Municipal Annex Building, 237 W. This is where deposits should be sent. Maple Ave. For information concerning costs of water taps 1. 5 inch or less in size or sewer taps 4 inches in size contact Utility Billing at 336-222-5100.
How much do I pay for utility service in Burlington?
Persons renting or leasing the property for which service is requested must pay a deposit of $75. 00 within the City limits or $100. 00 for properties outside of the City limits, in order to initiate service. To pay a deposit, go to the Utility Billing Office in the City of Burlington Municipal Annex Building, 237 W. Maple Ave.
How do I Change my sewer utility bill in Burlington?
Within the city limits of Burlington and in some nearby areas, the City of Burlington provides sewer utility services. Please print the Utility Billing Change Form and send it to City Hall if you want to make changes to your service or account. For questions about your sewer utility bill, email or call the Utility Billing Clerk at 360-755-2377.
How do I auto pay my Burlington utility bill?
Simply log into your account and select the ‘Auto Pay’ button. For assistance or questions regarding your Xpress Bill Pay account contact Xpress Bill Pay Technical Support at 800-766-2350. Pay your City of Burlington utility bill or change your utility billing information.
How do I pay the Burlington utility bank draft plan?
You can mail your payment to PO Box 1358, Burlington, NC 27216-1358. To set up a recurring bank draft, call (336) 222-5100 and ask about the Burlington Utility Bank Draft Plan. Credit, debit, cash, and checks are all accepted. Click here for Water
How do I make a Burlington City Hall payment?
Drop Box: The drive-through drop box is at the north end of the main parking lot for Burlington City Hall. Drop Box payments post no later than 3PM the following business day. Place your payment in an envelope, include your payment stub and note your account number on your check.
