A Guide to Paying Your City of Casper Water Bill Online, By Phone, or In Person

Paying your monthly water bill to the City of Casper is easy and convenient through several payment options. As a City of Casper utility customer, you can pay your water bill online, by phone, in person, or by mail. This comprehensive guide will walk through how to pay your Casper water bill through the newest online portal, by calling the payment line, at authorized pay stations, and through the mail.

Pay Online

The City of Casper has upgraded to a new online Utility Billing Account Management system for paying water bills. To access the online payment portal, go to casperwy.municipalonlinepaymentscom

You’ll first need to either sign-in to your existing account or register for a new account. Be sure you have your 8-digit account number and customer number from your latest bill handy before you begin.

Once logged in, you can make a one-time payment or set up convenient automatic monthly payments. The online system accepts Visa, Mastercard, Discover, American Express, debit cards, and e-check payments.

Payments made by credit/debit card are charged a 2,5% convenience fee E-check payments incur a $195 fee per transaction,

Online payments are applied to your account typically within 1 business day. The portal also allows you to view bill history, update account information, and enroll in paperless billing.

Pay By Phone

The City of Casper offers a telephone payment system at 1-888-757-9544. Simply call the toll-free number and follow the prompts to enter your payment info.

You can pay by credit card, debit card or e-check over the phone. The $1.95 e-check fee and 2.5% credit/debit card fee will apply to phone payments.

The automated phone payment system is available 24/7. Payments are posted to your account within 1 business day in most cases. You can also set up recurring phone payments.

In-Person Payments

The City of Casper accepts cash, check, money order, and credit/debit card bill payments at multiple authorized pay stations:

• City Hall – 200 N David St
• Utilities Office – 901 S Chestnut St
• All King Soopers Locations
• All U.S. Bank Locations
• All Walmart Locations
• All First Interstate Bank Locations
• All Rocky Mountain Bank Locations
• Safeway – 4th St location only

Payments made in person take 1-2 business days to process. Bring your water bill to reference your account number. Credit/debit card payments incur a 2.5% convenience fee.

Pay By Mail

You can mail your City of Casper water bill payments to:

City of Casper
PO Box 1130
Casper, WY 82602

Mail your payment stub along with a check or money order payable to City of Casper. Do not mail cash payments. Allow 5-7 business days for mailed payments to reach the city and be applied to your account.

To avoid late fees, mail your payment at least 7 business days before the due date listed on your bill. You can also utilize the online bill pay services offered by your bank.

Understand Your Water Bill

Before making a payment, take a moment to review key sections on your City of Casper water bill:

• Account Summary – Shows your previous balance, any payments made, and the total now due. Verify this matches your payment amount.

• Service Address – Check that the service address is correct. Notify the city of any address changes.

• Account Number – You’ll need this 8-digit number when making payments online, by phone, or in-person.

• Usage Comparison – Review your current monthly usage vs. year-ago usage. Watch for unusually high usage that may indicate leaks.

• Messages – Read any important notices from the City of Casper about your account or water service.

• Payment Stub – Detach and include this stub with any mailed-in payments.

Avoid Late Payment Penalties

The City of Casper charges late fees on past due water bill balances. Late fees were increased in 2022 as follows:

• 5% penalty assessed at 15 days past due
• Additional 5% penalty assessed at 30 days past due
• Water service shutoff and $100 fee at 60 days past due

Set reminders to pay your water bill on time and utilize the fast payment options online or by phone. Contact the city immediately if you are struggling to pay on time. Payment plans or assistance programs may be available based on your circumstances.

Payment Assistance Programs

If you are facing financial challenges and difficulty paying your water bill, the City of Casper does offer payment assistance:

• Payment Arrangements – Payment extensions may be granted if you contact the city before your bill is past due.

• LIHEAP – Provides help paying home energy bills thru the Natrona County Department of Family Services.

• Project Reach Out – Emergency bill assistance may be available by applying through Interfaith of Natrona County.

Moving or Closing Your Account

Notify the City of Casper Utilities Department at least 3 days before you move or need to close your water account. Provide your closing date and new address where the final bill can be sent. This ensures a smooth transition for both you and the new residents.

Contact Customer Service

If you have any questions about your City of Casper water bill, account, or payment options, contact customer service at:

Phone: 1-888-757-9544

Email: [email protected]