How to Pay Your City of Casselberry Utility Bill

The City of Casselberry offers residents multiple options to pay their utility bills for services like water sewer garbage collection and more. Bills can be paid online, by phone, by mail or in person. This article outlines the various methods to pay your City of Casselberry utility bill.

Pay Online

For fast and secure online payment, the City of Casselberry provides an online bill pay system through Click2Gov. Homeowners can visit Click2Gov Utility Billing to pay 24/7.

To get started paying online, first-time users must register an account on Click2Gov using their account number. Once registered, you can log in anytime to view your balance and make payments. Click2Gov accepts Visa, Mastercard, American Express or electronic check.

Key features of paying your City of Casselberry utility bill online through Click2Gov include:

• Pay anytime, anywhere online
• Schedule future automatic payments
• Store payment accounts for faster checkout
• View billing history and payment confirmations
• Go paperless by enrolling in e-bills

Paying through Click2Gov is the fastest and most convenient way to pay your utility bill to the City of Casselberry.

Pay by Phone

In addition to online payments, City of Casselberry utility customers can pay bills by phone by calling (407) 262-7700 and selecting the billing department.

When paying by phone, have your account number ready along with your credit/debit card details. The city accepts Visa, Mastercard, Discover or American Express cards for phone payments.

Key details about paying your City of Casselberry utility bill by phone:

• Call (407) 262-7700 and select billing option
• Have account number and card ready
• Only credit/debit cards accepted over phone
• Receive immediate payment confirmation
• Limited staff hours for phone payments

Paying by phone is quick and easy for one-time payments, but online payments allow 24/7 access.

Pay by Mail

Utility customers also have the option to pay City of Casselberry bills by mail. Simply detach the payment stub from your paper bill and enclose it along with a check or money order. Make sure your account number is written on the payment.

Mail your utility payments to:

City of Casselberry Utility Billing
95 Triplet Lake Drive
Casselberry, FL 32707

Allow 5-7 business days for mailed payments to avoid late fees. Keep your cancelled check as a receipt. While paying by mail is simple, it takes longer to process compared to online payments.

Pay In Person

For those who prefer to pay bills in person, City of Casselberry utility payments can be made at City Hall located at:

95 Triplet Lake Drive
Casselberry, FL 32707

City Hall is open Monday-Friday from 8am-5pm to accept utility payments at the front desk. When paying in person, have your paper bill or account number and payment method ready. The city accepts cash, check, money order or credit/debit cards for in-person utility payments.

Payment Assistance Programs

If you are experiencing financial hardship and difficulty paying your City of Casselberry utility bill, payment assistance options may be available:

• Payment arrangements – Contact the city to set up a monthly payment plan.

• LIHEAP – Low Income Home Energy Assistance Program helps pay utility bills. Apply through your local LIHEAP agency.

• ELIP – Elderly Low-Income Payment Assistance offers discounts to seniors 65+ who meet income limits.

Don’t hesitate to call the city billing department to discuss arrangements if you are struggling to pay on time. Open communication is key to avoiding service disruption.

Avoid Late Payment Fees

To avoid late fees on your City of Casselberry utility bill, ensure your payment is received before the due date printed on your statement. The city allows a short grace period after the due date before assessing $5 late fees.

Paying online provides instant payment confirmation, while mailing a check takes 5-7 business days. Sign up for paperless billing to get due date reminders by email. Maintain a payment routine using the quickest options like online bill pay to prevent late fees.

Communication is Key

As with any utility provider, maintaining open communication with the City of Casselberry is crucial for avoiding major billing issues. Contact the city right away if:

• You need to set up a payment plan for your balance
• You dispute a charge on your bill or your balance seems inaccurate
• Your contact information like mailing address changes
• You have any questions about your utility charges

By keeping the lines of communication open, you can avoid service interruptions and work with the city to resolve any account issues. The billing department is available to help address payment difficulties.

Summary of Payment Options:

• Pay online 24/7 using Click2Gov

• Call (407) 262-7700 to pay over the phone

• Mail check/money order payments to 95 Triplet Lake Drive, Casselberry, FL 32707

• Visit City Hall at 95 Triplet Lake Drive Monday-Friday 8am-5pm to pay in person

• Ask about bill payment assistance programs if eligible

• Avoid late fees by paying on time using the fastest online option

• Contact billing department with any account questions or concerns

Paying your City of Casselberry utility bill is quick and easy when you use the right option. Utilize online payments for convenient, 24/7 access to keep your account up to date. Reach out for assistance to maintain good standing.