Living in the beautiful city of Chandler, Arizona means enjoying reliable utility services like water, sewer, trash, and recycling. But it also means needing to pay your utility bill regularly to the City of Chandler Utility Services department. In this article, I’ll explain the easiest and most convenient way to pay – through the online portal.
Overview of Paying Online
The City of Chandler offers an online account system at https://utilityservices.chandleraz.gov/ where residents can:
- View current monthly charges
- See payment history
- Pay outstanding balances
- Enroll in autopay
- Go paperless
Paying online is fast, simple, secure, and reduces waste You just need your account number and an email address There are no fees to use the online payment system.
Below I’ll walk through the step-by-step process to pay your bill through the City of Chandler’s website.
Step 1: Register for an Online Account
If it’s your first time using the online system, you’ll need to register for an account. Have your utility account number ready.
- Go to https://utilityservices.chandleraz.gov/
- Click “Register”
- Enter your account number, email, and create a password
- Agree to the terms and submit
Once registered, you can start managing your Chandler utility account online.
Step 2: Log In
If you’ve already registered, simply log in using your email and password.
- Go to https://utilityservices.chandleraz.gov/
- Click “Login”
- Enter email and password
- Click “Login”
This will bring you into your account dashboard.
Step 3: Pay Your Balance
Once logged in, you can view your current charges and account balance. To pay:
- Click “Pay Now”
- Enter payment amount
- Enter credit/debit card or bank account information
- Click “Continue”
The payment will be processed securely. You’ll see a confirmation screen and receipt number. The payment will apply to your account, usually within 1 business day.
Step 4: Go Paperless
Skip the paper bill and save trees! Within your online account, you can enroll in paperless billing:
- Click on “My Profile”
- Check the box for “Go Paperless”
- Click “Save Changes”
You’ll get an email notification each month when your new bill is ready to view and pay online.
Other Handy Online Features
Managing your utility account online comes with other convenient features:
- View electricity usage graphs to identify trends
- Set up automatic monthly payments so your bill gets paid on time without you having to remember
- Submit meter readings if you have been estimated for an extended period
- Update account and contact information if you move
The online portal makes paying your City of Chandler utilities easy and efficient. Sign up today to get started!
Frequently Asked Questions
Here are answers to some common questions about paying City of Chandler utility bills online:
What payment methods can I use online?
You can pay with Visa, MasterCard, Discover, American Express, debit card, or electronic fund transfer from a bank account.
When will my online payment post to my account?
Payments made before 11:59pm on business days will typically post the next business day. Payments on weekends or holidays post on the following business day.
Is there a fee to pay online?
There are no fees to use the online payment system. It is a free service for City of Chandler utility customers.
Can I see past bills and payment history?
Yes, within your online account you can view previous utility bills and your payment history for the last 24 months.
How do I update my contact information?
Log in to your account online and click on “My Profile” to edit your phone number, email, and mailing address.
What if I forgot my password?
Use the password reset option on the login page. You’ll receive an email with a secure link to create a new password.
How long is my online account active?
Online accounts remain active as long as you use your email and password to log in at least once every 180 days. After 180 inactive days, you would need to re-register.
Who do I contact for help with my online account?
You can call Utility Services at (480) 782-2280 or email [email protected] for assistance.
Paying your City of Chandler utilities through the online portal is incredibly quick and easy. Sign up to view your bill and make payments 24/7!
Water & Wastewater Rate Information
Fees for water and wastewater services:
New accounts and transfers must be handled in person at the Billing Office.
New or existing customers wishing to transfer service to a new location are required to complete the New Service Application and bring it, along with a valid picture ID, with them to establish service. Rental customers are also required to show a copy of their lease or rental agreement; homeowners are also required to show a copy of the purchase agreement or closing disclosures. Separate deposits are required to establish water and wastewater services – find out more here.
