Paying your water bill on time is crucial to avoiding service interruptions and additional fees. For residents of Cocoa, Florida the city offers multiple convenient options to pay your water bill. In this comprehensive guide, we’ll walk through all the ways Cocoa residents can pay their water bills.
Overview of City of Cocoa Water Billing
The City of Cocoa Water Customer Service department handles water billing for Cocoa residents Water bills are typically sent out monthly and are due by the due date printed on your bill to avoid late fees or service interruption,
The city offers both mailed paper bills as well as paperless e-billing options. With e-billing, you can receive your bill electronically via email and pay online. This option reduces paper waste and makes bill payment faster and more convenient.
Ways To Pay Your City of Cocoa Water Bill
There are several ways Cocoa residents can pay their water bills conveniently without having to visit City Hall. Here are the main options available:
Pay By Mail
You can mail in a physical check or money order using the payment stub and envelope included with your paper bill. Make sure to include your full account number on the check and mail it to:
City of Cocoa
P.O. Box 1270
Cocoa, FL 32923-1270
Note Do not mail payments directly to City Hall as this can delay processing and lead to late fees or service interruptions
Pay Online
The fastest and most convenient way to pay is online through the city’s third party payment processor, First Billing. You can pay by credit card or e-check. There is a small convenience fee for online payments.
To pay online, visit the City of Cocoa Water Customer Service website and click the “Pay Bill Online” button. This will redirect you to the First Billing payment portal.
Pay By Phone
You can pay your water bill over the phone by calling 321-433-8400 and selecting option 1. The city’s automated phone payment system will guide you through paying by credit card over the phone.
Dropbox at City Hall
There is a secure dropbox located near the south entrance of Cocoa City Hall where you can drop off your payment (no cash payments).
Payment Kiosk at City Hall
The payment kiosk near the south entrance of City Hall allows you to pay your water bill 24/7 using cash, check or card. The kiosk provides payment receipts.
Automatic Monthly Payments
You can enroll in auto-payments to have your water bill paid automatically each month directly from your bank account. To set up auto-pay, complete the city’s Automatic Debit Agreement form and provide a voided check from your bank. This ensures your bill is paid on time each month.
Payment Options Overview
Here’s a quick overview of the payment options:
- Mail – Send check/money order to payment PO box
- Online – Pay by credit card or e-check via FirstBilling.com
- Phone – Call 321-433-8400 and pay by credit card through the automated system
- Dropbox – Drop off payment at City Hall dropbox
- Kiosk – Pay 24/7 at City Hall kiosk by cash, check, or card
- Auto-Pay – Set up monthly auto-payments from your bank account
Avoid Late Fees and Service Interruptions
To avoid late fees and potential service interruptions, make sure to pay your water bill by the due date printed on your statement. The due date is normally 3-4 weeks after the billing date.
Late fees are 1.5% of the past due amount. If your account becomes delinquent for non-payment, the city may interrupt your water service. Make sure to utilize one of the payment options above to pay on time. Setting up auto-pay can help avoid late payments.
Contact City of Cocoa Water Customer Service
If you have any questions about your water bill payment options or account status, contact the City of Cocoa Water Customer Service department:
Phone: 321-433-8400
Address: 65 Stone St., Cocoa, FL 32922
The water customer service team can help with any billing or payment issues. They can also assist with setting up auto-pay or going paperless with e-billing.
Paying your water bill doesn’t have to be a hassle. Cocoa provides flexible options like online payments, phone payments, auto-pay, and in-person kiosk payments to make it easy.
Be sure to pay by the due date to avoid fees and service interruptions. Contact the water customer service department if you have any account issues. Utilizing auto-pay or paperless e-billing can make paying your bill stress-free.
City of Cocoa Water Payment Options
How do I pay my cocoa utilities bill?
You can pay your Cocoa utility bill on the City of Cocoa website. For information about water, electricity, and other utilities, please visit the page for setting up residency. Public services supplied by the City for the benefit of our residents. These services include, sewer,garbage,reclaim water, and storm water.
Who provides water services in Cocoa?
Water services are provided by the City of Cocoa. You can pay your Cocoa utility bill on the City of Cocoa website. For information about water, electricity, and other utilities, please visit the page for setting up residency. Public services supplied by the City for the benefit of our residents.
What services does the city of Cocoa Beach provide?
People who live in Cocoa Beach can use the following utility services: To see City Fee Schedules for all city-related utilities, please visit our Fee Schedule Page. Water services are provided by the City of Cocoa. Pay your Cocoa utilities bill on the City of Cocoa Website.
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