The City has implemented a lock box payment processing program. To assist us in providing you the most efficient processing of your utility payment, please use the return envelope and billing stub provided to you each month.
The City of Concord provides water sewer, electric, and other municipal services to over 100000 residents in Cabarrus County, North Carolina. Paying your City of Concord utility bill on time each month is important to avoid any service disruptions. The city offers several convenient payment options to fit every customer’s needs.
The easiest way to pay your City of Concord utility bill is online through their new customer portal. The portal allows you to securely view your account see previous bills, make one-time payments set up auto-pay, and more. Read on to learn how paying your City of Concord utility bill online can save you time and hassle.
Access the Customer Portal
To access the new City of Concord online customer portal, go to myaccount.concordnc.gov. This is where you can log in to view and manage your City of Concord utility account.
If you are a new user, click on “Sign Up Now” to create your account. You will need your 10-digit utility account number and an email address to register. Existing customers can log in using their established username and password.
Once logged into the portal, you will see your current account balance, previous statements, water usage data, and options to make a payment or set up recurring auto-pay deductions.
Pay Your Bill Online
The most convenient way to pay your City of Concord utility bill is through the customer portal’s online payment option. You can make secure one-time payments by credit card debit card or e-check.
Online payments are processed instantly, so you don’t have to worry about your payment getting lost in the mail or taking days to clear. Payments made by 11:59pm will be credited to your account that same day.
The portal also allows you to view your current charges before submitting payment. This helps you verify that the amount due matches what you expect for the month. Online payments provide the fastest and most reliable way to pay your utility bill.
Enroll in Auto-Pay
For hands-free utility bill payments, consider enrolling in auto-pay through the customer portal. This automatically deducts the amount due from your selected bank account or credit card each month.
Setting up auto-pay avoids late fees, saves time spent manually making payments, and gives you peace of mind knowing your bill is always paid on time. Monthly auto-pay deductions occur 5 days before the due date.
To enroll, log into the portal, go to Bills & Payments > AutoPay > Add Schedule. Select the account you want payments drawn from and the frequency. It’s that quick and easy.
Check Payment History
The City of Concord customer portal also lets you view your past utility bills and payment history in one convenient place. This makes it easy to monitor your charges and payments over time as needed.
You can check amounts owed and paid for prior months and pull up old statements. Having all your billing and payment details available through the portal increases transparency.
Avoid Fees
City of Concord utility bills are due by the 25th of each month. Late fees of 1.5% are applied to past due balances. Setting up auto-pay can help avoid late fees by ensuring your bill is deducted automatically each billing cycle.
The portal does charge a $2.99 convenience fee for online payments. To avoid fees, you can pay by cash or check via mail, in person, or at a kiosk instead. Keeping your utility account in good standing is important, so explore all the payment options.
Other Ways to Pay:
- Mail check or money order to payment processing center
- Drive-up drop box outside City Hall
- Payment kiosks at City Hall and outside
- Cash payments at kiosks or in person
- Auto-draft from bank account
The City of Concord offers numerous payment methods to fit every customer’s needs. Take advantage of the new customer portal to view, manage, and pay your utility bill conveniently online 24/7. The portal puts account control at your fingertips.
Our new payment processing address is:
City of Concord PO Box 604220 Charlotte, NC 28260-4220
City of Concord Tax Bill Changes
How do I pay my water bill in Concord NH?
You can pay your bills at either City Hall, located at 41 Green Street, or Concord General Services, located at 311 North State Street. Pay water and sewer utility bills over the phone by calling 1-888-312-1873. Payments can be made by credit or debit card. A nominal convenience fee will apply. Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.
What’s new in Concord’s utility billing system?
Beginning in June, the City of Concord will have a new utility billing system. This system will include changes to utility bills, account numbers, and online account management for customers of the Concord water and sewer utility.
How do I report a problem in Concord?
The City of Concord has partnered with SeeClickFix to launch a new reporting system. Send us a message through our website if you have a problem with water, a pothole, missed trash collection, illegal dumping, graffiti, a damaged street sign, parking, snow plowing, or anything else.
How do I apply for the utility budget billing application?
The Utility Budget Billing Application is available online. Please click the link below to fill out the application. Applications are accepted January through June each year. Click Here to visit the Utility Billing & Collections Page. Sign in to your eCARE account and choose “Log in to Invoice Cloud” from the menu on the left to sign up for Autopay.
