Paying your utility bill to the City of Craig is easy and convenient through their available online and phone payment options. As a Craig utility customer, you can pay your water, electric, sewer, trash, and other city service bills in just a few quick steps either online, over the phone, or by mail.
Online Bill Pay
The fastest way to pay your City of Craig utility bill is online through Xpress Bill Pay. To get started:
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Go to wwwxpressbillpay,com
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Click “Sign Up” to create a new account. Provide your name, address, email, and account number from your city utility bill.
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Choose the City of Craig as your payee and enter your account details.
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Select whether you want to make a one-time payment or set up recurring payments.
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Enter your debit/credit card or bank account info for payments.
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Review payment details and submit!
Once your Xpress Bill Pay account is set up, you can log in anytime to view your balance, make payments, manage notifications, and more. It’s fast, easy, and secure.
Phone Payments
To pay your City of Craig utility bill over the phone:
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Call toll-free 1-855-333-3247. This number allows 24/7 payments.
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Have your city utility bill in hand to reference your account number and current balance.
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Follow the automated prompts to enter your account details and payment amount.
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Enter your debit/credit card information to process the payment.
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Make sure to write down the confirmation number at the end as proof of payment.
Payments made over the phone before 5 PM Mountain time will be processed the same day. Payments after 5 PM are processed the next business day.
Payment By Mail
If you prefer, you can mail in a payment to:
City of Craig Utility Billing
PO Box 758002
Craig, CO 81625
Make checks or money orders payable to “City of Craig” and include your account number on the memo line.
Allow 5-7 business days for mailed payments to process. Payments must be received (not just postmarked) by the due date to avoid late fees.
Payment Locations
You can also pay your City of Craig utility bill in person at:
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Craig City Hall – 300 W 4th St, Craig, CO 81625
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Craig branch of Yampa Valley Bank – 435 Mack Lane
Take your bill or account number. Cash, checks, credit/debit cards accepted. City Hall only accepts payments until 4:30 PM daily.
Due Dates And Late Fees
City of Craig utility bills are sent out monthly and are typically due around the 25th of each month. Due dates vary, so check your monthly statement.
Payments received after the due date incur a $10 late penalty. Accounts unpaid for multiple months may have services suspended until the balance is paid.
Paying early or setting up autopay helps avoid missed payments and late fees!
Account Management and Assistance
The City of Craig Utility Billing department can help with:
- Questions about your utility bill or charges
- Payment plan options
- Service disconnection/reconnection
- Account updates or changes
- Water service issues
- And more!
Contact them at 970-826-2000 or visit Craig City Hall. Support is available 8am – 5pm Monday through Friday.
Managing your City of Craig utilities is quick and easy through the available online, phone, mail or in-person payment options. Sign up for Xpress Bill Pay to view your balance and payment history 24/7. Just be sure to pay each monthly bill by the due date to avoid late penalties and keep your services active. Reach out to the billing department if you need assistance paying your bill or managing your utility account.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
