The Utility Billing Department collects payments in person, and through locked drop boxes located in the parking lot of the Natatorium and in the lobby of the Police Department. Account numbers or service addresses must be noted on the payments so that they may be accurately applied to the respective accounts. Bills may also be paid online or through mail. There is a $2.90 processing fee for online payment through our Citizen Access portal. Enrolling in Automatic Bank Draft (ACH/EFT) eliminates this fee and automatically deducts the balance due from your checking or savings account on your due date.
Those who are looking to sign up for service through Utility Billing can complete the online Utilities Contract or come to the Utility Billing Office to register. Customers signing up for service will need to complete the application, attach their signed lease/closing disclosure, and include a copy of their government issued ID. As soon as the account is created, we will email the customer back with their account number and any deposit associated with their account to be paid online.
If you have questions, please contact the Utility Billing Department by email [email protected] or (330) 971-8250. If you are unable to get through, please leave a message and your call will be returned.
Paying bills isn’t anyone’s favorite task. But the City of Cuyahoga Falls offers convenient ways to pay your municipal water, sewer, and electricity bills. You can choose options to suit your schedule and preferences. Read on to learn about the flexible bill pay methods available to Cuyahoga Falls utility customers
Overview of Payment Options
The City of Cuyahoga Falls provides utility billing services for residents and businesses. This covers water, sewer, stormwater, and electricity usage. You have several options to pay your utility bill:
- Online
- Automatic bank draft
- By phone
- By mail
- Drop box
- In person
With multiple choices, you can pick the most convenient method each billing cycle. Or set up automatic payments to make bill paying a breeze.
Paying Online for Easy Bill Payment
For quick, secure bill payment anytime, the online option is hard to beat. The City allows online payments through their Cuyahoga Falls Online portal.
To start, you’ll need to register for an account. Once registered, you can
- View your account balance
- See past statements
- Check payment history
- Schedule future payments
- Store payment information for later
- Go paperless with e-bills
You’ll save time and hassle with all your bill details in one spot. Payments can be made by credit/debit card or e-check. A processing fee applies to card transactions.
Set Up Automatic Bank Draft for Bill Paying on Autopilot
Tired of remembering to pay your utility bill every month? Enroll in automatic bank draft payments. This automatically deducts your bill from your checking or savings account each month.
To start:
- Download the authorization form
- Fill out with your account details
- Mail or drop off the form to City Hall
Then your payments will be made automatically on the due date each billing cycle. Just check your statements to verify the amounts.
Pay by Phone for One-Time Bill Payments
For quick, one-off bill payments, you can call in your payment to the City of Cuyahoga Falls utility billing department.
To pay by phone:
- Call 330-971-8250
- Have your account number ready
- Make a payment by credit/debit card
This is useful when you need to pay your bill quickly without signing into your online account.
Mail In Your Payment the Old-Fashioned Way
While not as convenient as online payments, you can still mail in your utility bill if preferred. To pay by mail:
- Write a check or get a money order
- Include your payment stub
- Mail to the address on your statement
Just be sure to allow enough time for the mailed payment to reach the utility office before your due date.
Use the 24/7 Drop Box to Pay Your Bill
For anytime bill payment without the post office, use the drive-up drop box. The drop box is located in the parking lot of Cuyahoga Falls City Hall. To pay:
- Place your check or money order in an envelope
- Include your payment stub
- Deposit in the drop box
Payments left in the drop box by 8am are processed same-day. Otherwise, allow two business days.
Pay in Person at the Utility Billing Office
You can still pay your utility bill in person at the City Hall utility billing office. The office is open Monday-Friday from 8am to 5pm. You can pay by:
- Cash
- Check
- Credit/debit card
In-person payment allows you to talk through any bill questions with staff. Just allow extra time for parking and waiting in line at the office.
Streamline bill paying by paying your Cuyahoga Falls utilities online, automatically, by phone, mail, or in person. Pick the option that best fits your needs each month for hassle-free payment.
Whether you are a longstanding resident or new to the city, the utility billing department is here to help with any questions or concerns you may have.
The following services are provided by the utility billing department for your convenience:
- Process resident utility payments
- Initiate new electric, water and sanitation services
- Assist residents with past due bills
- Location for distribution of the City Calendar and Citizen Report & Update
- Distribution of light bulbs to electric customers
- Maintain a drive-up payment drop box located off the main parking lot of the Municipal Building.
If you are a new homeowner in the city, in order help make your transition smooth, you will receive a New Homeowners Incentive Package that contains city-related information and significant cost-saving opportunities.
Utility Contract for New Service Accounts
You will need to attach a copy of your valid government issued photo ID and FULL lease or settlement statement/closing disclosure. Not submitting all of the documents needed will result in delay of starting service.
Required deposits must be received by the Utility Billing Department before new service can be transferred or established. You will be emailed by a staff member with your account number and instructions on how to pay your deposit online.
Utility customers shall pay the applicable deposits indicated in the following table upon application for any utility service. Exceptions are listed below. Deposits will not earn interest.
| Type of Premises | Deposit |
| Residential Apartment heated by gas | $200.00 |
| Residential Single Family, Townhouse, Condo or Duplex | $250.00 |
| Residential All Electric | $250.00 |
| Commercial | Please call or email the office. |
- A deposit will not be required of a bona fide owner-occupant of a residential premises, unless the customer has twice been delinquent on a utility account within the prior two years.
- A deposit will not be required of any prior customer whose immediate past account history with the City is twenty-four (24) consecutive bills each paid in full by the due date.
Establishing Owner-Occupancy at a Property in a Trust or Company When a customer signs as an owner for service at a property that is titled in a trust or company’s name, supporting documents establishing owner occupancy must be provided. The customer must show ownership of the company or documentation that the customer is named as a trustee. The address on the documents listed below also must match the service location.
Acceptable Documents 1. State of Ohio Identification Card or Driver’s License 2. Vehicle Registration 3. Voter Registration 4. Paycheck 5. Federal, State or Local Tax Forms 6. State of Ohio Articles of Organization Certificate 7. Twelve consecutive months of bank statements
If the customer cannot provide these documents at the time they sign for service, a deposit will be collected as required by City of Cuyahoga Falls Ordinance. However, if the customer is able to provide these documents and their account is in good standing, the deposit will be credited or refunded to customer.
The City of Cuyahoga Falls bills all utility usage on a monthly basis with either the Standard or Budget payment options. Paper and online bill pay are accepted forms of payment for both plans.
Fees are incurred on a monthly basis and are due 25 days after billing date. This payment form is subject to month-to-month price fluctuation due to the weather patterns and energy usage.
Fixed monthly amount based upon 12 months history and is re-evaluated every January and July. Please note that you will need at least 12 months of history and no past due balance to sign up for budget billing.
The city utilizes the utility bill mailing as an opportunity to keep you better informed. Check your utility bill package for important messages or inserts. These include information on promotions, upcoming events, and new services available to you.
How Does The City of Cuyahoga Falls Save Lots of Money on Salt?
FAQ
What is the phone number for Cuyahoga Falls utility bill payment?
How do I set up utilities in Cuyahoga Falls?
Please visit or call the utility billing department at (330) 971-8250 to sign up today. Note that all accounts must have been paid in full and have a history of one year in order to make the estimated budget. Budget billing settles up twice a year, in January and July.
Where do Cuyahoga Falls get their electricity?
Today, the electric division works with American Municipal Power to make electricity. They use hydroelectric, wind, and combustion sources to make enough electricity to meet the needs of the city’s homes and businesses.
How do I pay my utility bill in Cuyahoga Falls Ohio?
Payments can be made online or on paper bills. Accounts that have paid their bills on time and have been with the service for one year can use e-billing. Information on billing options, payment methods, and utility usage for residents of Cuyahoga Falls, Ohio.
Does Cuyahoga Falls accept paper or online bill pay?
But if the customer can show these papers and their account is still open, the deposit will be returned or credited to their account. The City of Cuyahoga Falls sends monthly bills for all utility use, with two payment options: Standard and Budget. Paper and online bill pay are accepted forms of payment for both plans.
What is the city of Cuyahoga Falls water system?
About 55,000 people who live in the Cuyahoga Falls, Ohio area get their water from the City of Cuyahoga Falls Water System, which is run by the City Water Department.
Does Cuyahoga Falls require a deposit?
Someone who has already done business with the city and paid twenty-four (24) bills in a row in full by the due date will not have to put down a deposit. Cuyahoga Falls Codified Ordinance Section 921. 03.
Does Cuyahoga Falls have well water?
Public utility providing well water to Cuyahoga Falls, Ohio, with a budget payment option. Summit County, Ohio owns the Fishcreek Wastewater Treatment Plant, which cleans wastewater from the City of Stow and nearby areas. It works 24 hours a day, seven days a week to protect the environment by getting rid of pollutants and other harmful substances before it is released into the environment.
