When it comes time to pay your monthly City of Denton utility bill, you have several easy and convenient options. From online payments to drop boxes to pay by phone, the City of Denton offers flexibility to fit your schedule and preferences. Read on to learn about the various methods to pay your City of Denton electric, water, trash and other city services bills.
Pay Online
The fastest and most convenient way to pay your City of Denton utility bill is online. The city allows online payments through their website without needing to register or sign in.
To make a one-time online payment
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Go to the City of Denton online payment website.
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Enter your utility account number and payment amount,
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Submit your payment details,
The online payment system accepts electronic check (eCheck), major credit cards, PayPal, Venmo, and Google Pay. Payments process within one business day.
Pay As You Go
City of Denton offers a pay as you go, prepaid utility program called MyUsage. With pay as you go:
- No deposit or monthly bills required
- Payments when and how often you want
- Usage tracking through app
- Notifications when balance is low
To get started, contact City of Denton Customer Service to switch your account to prepaid. Manage your prepaid account through the MyUsage website or mobile app. Add money to your balance as needed at the MyUsage website, in person, by phone or at MoneyGram locations.
Budget Billing
For consistent monthly bills, City of Denton offers Budget Billing for eligible residential customers. This averages your projected annual usage into equal monthly payments to avoid seasonal spikes. Contact Customer Service to enroll in Budget Billing.
Pay by Mail
Mail a check or money order payable to City of Denton with your payment stub to:
City of Denton
P.O. Box 660150
Dallas, TX 75266-0150
Allow 7-10 days for mailed payments to process. Payments received after the due date risk disconnection.
Pay by Phone
Call City of Denton Customer Service at 940-349-8700 to pay your utility bill by phone. Have your account number ready along with:
- Bank details to pay by eCheck
- Credit/debit card information
Phone payments provide a quick and easy way to pay without websites or mail delays.
Drop Boxes
City of Denton has two utility payment drop boxes located at City Hall East:
- Drive-up box – Available 24/7, checked daily
- Walk-up box – Available until 5pm Monday-Friday
Simply place your check or money order in the drop box anytime. Payments received by 8am process same-day.
Pay In Person
Visit City of Denton Customer Service at 601 E. Hickory Street, Suite F Monday-Friday 8am-5pm to pay your bill in person. Payment methods accepted:
- Cash
- Check
- Credit/debit cards
- Money orders
In-person payments post to your account same-day. The 24/7 payment kiosk at Customer Service also accepts cash, checks and card payments.
Third Party Locations
City of Denton partners with retail chains like Fidelity Express for expanded bill pay options. Search for pay locations online and note fees and processing times.
You can also pay at MoneyGram and Western Union which may charge a service fee.
Avoid Late Fees and Disconnection
Pay your City of Denton utility bill by the due date to avoid:
- Late payment fees
- Disconnection of service
- Difficulty reconnecting service
Contact Customer Service immediately if you anticipate payment issues. They can explain possible payment arrangements or assistance.
Get Payment Support
Paying your City of Denton bill on time ensures uninterrupted utility service. Contact Customer Service with any payment questions or for help enrolling in programs like Budget Billing.
The various payment methods offered by the City of Denton make paying bills quick and convenient. Choose the online, phone, mail or in-person option that fits your needs each month. Keeping your account current is easy with the flexible payment solutions.
Information about Online Bill Pay for City Utilities
FAQ
What is the late payment for Denton utilities?
Additional fees for late payments include $20 plus a 1% overdue interest fee; for more information, see Section 26-6 of the Utility Ordinances.
What is the phone number for Denton electric bill payment?
To pay your bill by phone, call Customer Service at (940) 349-8700. People who are deaf or hard of hearing can call Customer Service by using the Texas Relay Service (TDD) at (800) 735-2989 to connect to your main line at (940) 349-8700.
What is Denton Utilities Plus One program?
Sometimes citizens experience short-term financial emergencies, which prevent them from paying for vital utility service. Avoid Loss of Utility Service (P-L-U-S One) helps families stay cool in the summer and warm in the winter.
What is the phone number for the city of Denton?
Pick up the phone and call (940) 349-8700 during regular business hours to talk to the City of Denton’s Customer Service Department about the form.
How do I pay my utility bill with the city of Denton?
Gather information about the options available to you for paying your utility bills with the City of Denton. To pay your fine or ticket, you’ll need to look at your case online at the Online Resolution System. Potential resolution options are provided. These options vary depending on the type of offense, case status, or other factors.
How do I make a donation to a Denton utility bill?
Pick up the phone and call (940) 349-8700 during regular business hours to talk to the City of Denton’s Customer Service Department about the form. People, businesses, and groups in our community can give to the City of Denton’s Powerful Connections program in two different ways to help pay a customer’s utility bill.
What types of utility accounts does the city of Denton offer?
The City of Denton offers two types of utility accounts: standard accounts and Pay As You Go accounts. Accounts can be managed online or over the phone by calling (940) 349-8700. A traditional option billed with a monthly due date. To sign up, you will need: Possible deposit: we run a soft credit check to determine deposit requirements.
Does Denton have a digital payment portal?
The city of Denton, Texas, has teamed up with InvoiceCloud to give 140,000 residents and utility customers in Denton a better way to pay their bills online.
What services does the city of Denton offer?
You can also get extra services, like having your bulky trash, household chemicals, or brush picked up on a regular basis (for a fee). Find out how the City of Denton will let you know about planned outages and how to report problems with utilities that need immediate attention.
Does Fidelity Express accept city of Denton utility bill payments?
On the Fidelity Express Location Search page, you can look for a list of Fidelity Express locations that can take payments for City of Denton power bills. Please see payment locations for processing time and accepted forms of payment. A pay center fee applies to each transaction.
