Paying your utility bill online with the City of East Point is a convenient way to manage your payments. The city offers several options for customers to pay their electric water, sewer, garbage collection, and other utility bills through their website or over the phone. This guide will walk you through the different methods available and provide tips for a smooth online payment experience.
Overview of City of East Point Utility Billing
The City of East Point provides utility services like electricity, water, sewer, and garbage collection to residents and businesses located within the city Customers are billed monthly, with due dates varying based on your assigned billing cycle
There are 18 different billing cycles in East Point, arranged geographically to optimize meter reading routes Your personal billing date depends on where your home or business is located
Bills must be paid by the due date to avoid late fees or service interruptions. The city offers several ways to pay your bill either online, by phone, or in person.
Benefits of Paying Your Bill Online
Paying your City of East Point utility bill online provides several advantages:
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Convenience: Pay anytime, anywhere with an internet connection – no need to visit City Hall.
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Avoid Late Fees: Online payments post instantly, so you can pay on the due date without worries.
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Payment History: Your online account stores payment history and billing statements.
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AutoPay: Set up recurring payments to be made automatically each month.
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Paperless Billing: Go green by opting out of mailed paper bills.
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Payment Notifications: Get email or text alerts when bills are ready and payments are processed.
How to Pay Your Bill Through the City Website
The main way to pay your utility bill directly through the City of East Point is by using their online payment portal. Here are step-by-step instructions:
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Go to the City of East Point website.
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Click on “Online Bill Pay” at the top of the homepage.
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On the Online Bill Pay page, click on the link for “Utility Billing Payments”.
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On the next page, choose your payment method:
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Pay by Account Number (if known)
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Pay by Address
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Follow the prompts to enter your account details and payment info.
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Select a payment amount and date. You can pay off the whole amount, make a partial payment, or set up a payment to be made at a later date.
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Enter your credit/debit card or bank account information. Payments process instantly.
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Confirm payment details and submit. You will receive an emailed receipt.
Other Ways to Pay Your East Point Utility Bill Online
In addition to the city website portal, East Point utility customers can pay bills through these other online methods:
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Invoice Cloud: Pay via the Invoice Cloud website or mobile app.
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UtilityHawk: Make payments through your UtilityHawk online account.
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BS&A Online: Pay bills on the BS&A payment portal.
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Pay by Text: Register your account to pay via text message through Invoice Cloud.
These third-party services integrate directly with the City of East Point’s utility billing system to process payments.
Paying by Phone
If you prefer to pay your bill over the phone, the City of East Point offers a toll-free Bill Pay hotline.
To pay by phone:
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Call 1-855-798-1541.
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Follow the automated prompts to enter your account number and payment details.
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Payments made by 3:30pm process same day.
Paying In Person
For customers who want to pay their bills in person, you can visit the East Point City Hall Customer Care office:
City of East Point City Hall
2791 East Point St
East Point, GA 30344
In-person payments are accepted:
- Monday – Friday
- 8:00am – 4:30pm
Cash, checks, money orders, and credit/debit cards are accepted.
Tips for Paying Your East Point Utility Bill
Follow these tips for a smooth bill payment experience:
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Check your balance before the due date to avoid late fees. Bills are sent monthly.
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Make payments by 3:30pm for same-day processing.
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Have your account number ready when paying online or by phone.
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Save payment receipts for your records.
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Set up account alerts to get notices about pending payments or past due bills.
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Sign up for AutoPay or paperless billing to simplify payments.
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Contact Customer Care if you have billing questions.
Paying your utility bills online with the City of East Point is simple, fast, and convenient. Use their online payment portal, third-party services, phone payments, or visit in person. Just be sure to pay your balance by the due date to avoid penalties.
City of East Point faces backlash after taxpayer money stolen in phishing scam
FAQ
How do I contact the city of East Point?
How do I pay my Georgia Power bill by phone?
Calling 1‑888‑660‑5890 24 hours a day, seven days a week will let you send your payment directly to Georgia Power Company. Log in to your account and enter your bank account and routing number to use a checking or savings account to pay.
How do I report a power outage in East Point?
Yes, for all power related issues and/or outages, please call (404) 270-7010. Is there a letter offered to customers when there is an outage, to submit to their employers that require one? Yes, there is a letter that available for customers to give to their employers.
What cities are close to East Point GA?
The city of Atlanta is to the north, east, and west of East Point. Hapeville is to the southeast, and College Park is to the south. Downtown Atlanta is 7 miles (11 km) northeast of the center of East Point.
How do I pay my East Point bill online?
Step by Step instructions can be found at www.eastpointcity.org. Click on the Customer Care Tab. To make phone payments, call 404-270-7010. For questions, email [email protected] Here are step by step instructions to accessing the City of East Point’s new online bill pay system through BS&A and Invoice Cloud.
Does East Point offer e-notification billing?
The City of East Point offers customers E-Notification Billing, which is convenient and environmentally friendly. To set up paperless billing, make your payment online and after the payment has been processed, you will have the option to receive paperless billing. To ensure all East Point customers receive their bill.
How much does East Point City Council charge for online services?
The $3.00 charge is assessed every month and was approved by East Point City Council per the 2014 Budget. *Please note the Customer Care will no longer assess fees for online or telephone services.
How do I contact East Point customer care?
For other power related issues and/or outages, please call: (404) 270-7010 or email: [email protected] The Customer Care Department supports the City of East Point’s major utility services, including Electric, Water, Sewer and Solid Waste. Customer Care is comprised of two divisions: Customer Service and Collections.
Does East Point offer a Senior Citizen Utility discount?
The City of East Point is offering year round open enrollment for the Senior Citizen Utility Discount Program, which provides a $7.00 per month discount on electric service for one senior residential account. Senior Citizen Utility Discount Application Participant must be the named residential account holder.
What services does East Point offer?
There is a base rate for all residential services, which includes electrical, garbage, water, and sewer services. Bills are also generated on active accounts with no usage. The City of East Point has 18 billing cycles. All billing cycles are arranged geographically to make our meter reading system as efficient as possible.
