Paying Your Water Bill for the City of Eden, NC

For residents and businesses in the City of Eden, North Carolina, paying your water bill is an important monthly task. The city provides water service to the community through its Public Utilities Department. There are several ways residents can pay their Eden water utility bills. This article will outline the payment options, provide steps on how to pay online or by phone, and explain the billing process.

Overview of City of Eden Water Billing

The City of Eden Public Utilities Department is responsible for water treatment and distribution in Eden. The utility provides water service to around 15,000 residential and business accounts in the city.

Utility bills for water service are issued monthly Bills are typically sent out during the first week of the month, with payment due by the 20th of the month to avoid late fees

The City of Eden offers several payment options to customers:

• Online payment
• Phone payment
• Mail-in payment
• In-person payment
• Auto bank draft

Paying Your Water Bill Online

The fastest and most convenient way for customers to pay their City of Eden water bill is online through the city’s web payment system, Here are the steps to pay online

1. Go to the City of Eden website at www.edennc.us.

2. Click on the “Pay Water Bill” button on the homepage.

3. On the payment portal, enter your 10-digit customer account number.

4. Select the amount due for your current bill.

5. Enter your payment information such as card number.

6. Review the payment details and submit.

Online payments can be made using Visa, MasterCard, Discover, or electronic check. A processing fee of $2.50 applies to credit/debit card payments.

Once submitted, the payment will immediately post to your account. You’ll receive a confirmation number and receipt via email.

Paying Your Water Bill by Phone

The City of Eden also allows water bill payment over the phone for customers who prefer that option. To pay by phone:

1. Call the City of Eden Public Utilities Department at (336) 623-5000.

2. When prompted, select Option 3 for utility bill payment.

3. Provide your 10-digit account number and confirm the balance.

4. Use your credit/debit card to make the payment.

5. A processing fee of $2.50 applies to phone payments.

6. You’ll receive a confirmation number at the end of the call.

The automated phone system is available 24/7. Phone payments post to your account immediately.

Paying by Mail, In-Person, or Auto Draft

In addition to online and phone payments, City of Eden utility customers can also pay their water bills via:

• Mail – Detach payment stub from bill and mail with check to City of Eden address printed on bill. Allow 7-10 days for processing.

• In-person – Pay with cash, check, or money order at Eden City Hall utility department.

• Auto bank draft – Sign up to have bill paid automatically from checking account each month. Download authorization form from city website.

Understanding Your City of Eden Water Bill

When you receive your monthly water bill from the City of Eden, it will contain detailed information on your account and current charges. Key sections of the bill include:

• Account summary – Shows account name, number, service address, billing date, due date, and amount due. Lists any balance forward.

• Meter readings – Lists dates and meter readings for current and previous month to calculate usage.

• Billing detail – Breaks down current charges for water consumption, sewer, stormwater fee, sales tax, and other charges.

• Message area – Highlights any account notices, leak alerts, or service messages.

• Payment stub – Detach and return bottom portion with mailed payments.

Reviewing the details on your bill helps you understand the charges and monitor your monthly water usage.

Avoiding Late Fees and Disconnection

Water bills for the City of Eden are due by 4:30 pm on the 20th of each month. Payments received after the due date incur a 10% late penalty.

If a bill remains unpaid for 45 days after original due date, water service may be disconnected. A $50 disconnection fee and $50 reconnection fee apply.

To avoid late fees and potential service interruption, customers should pay bills on time each month using one of the convenient payment options. Setting up auto-draft or e-bill reminders can also help prevent missed payments.

The City of Eden offers an essential service providing safe, reliable water to the community. Paying your water bill fully and on-time helps support an operational, sustainable water system. The city offers flexible payment methods to ensure paying your bill is quick and easy each month.