A Guide to Paying Your Edinburg Utility Bill Online, By Phone or In Person

Living in the vibrant city of Edinburg comes with the responsibility of paying your monthly utility bill for services like water, sewer, trash pickup and more. The city offers convenient ways to pay your bill either online, by phone, through their app, or in person. This article will explain the payment options and provide tips for avoiding late fees.

Overview of Edinburg Utility Services

The City of Edinburg provides essential utility services to residents and businesses within the city limits. This includes water, sewer, sanitation, and landfill services Customers are billed monthly based on usage

Bills are typically sent around the 20th of each month and are due by the 10th of the following month. It’s important to pay your utility bill by the due date to avoid any late fees or service disruption. The city offers flexible payment methods to fit your needs.

Pay Online Through the Payment Portal

The fastest and most convenient way to pay your Edinburg utility bill is through the online payment portal on the city’s website. The portal allows secure online payments 24/7 using your credit card, debit card or electronic check.

Follow these simple steps to pay online:

1. Go to cityofedinburg,com and click on “Pay Utility Bill”

2. Click “Pay Bill Online” on the utilities page

3. Select whether you want to make a one-time payment or setup recurring payments

4. Enter your account number and access code

5. Choose a payment amount and select your payment method

6. Provide your credit/debit card or bank account information

7. Review payment details and click “Continue” to submit

Once your online payment is submitted, it will be immediately processed. You’ll receive an email confirmation with your payment details. Paying through the online portal is the quickest way to ensure your bill is paid on time.

Pay By Phone

You can also pay your Edinburg utility bill conveniently over the phone using the city’s automated payment system. Call toll-free 1-866-288-2031 and follow the prompts to make a payment.

You’ll need to enter your account number and access code. Accepted payment methods are credit/debit cards and electronic checks. Talking through the automated system makes paying your bill easy and efficient.

Download the Mobile App

For added convenience, download the MyCivic Utilities app to your iPhone or Android device. Through the app you can view your account balance, make one-time payments, setup recurring payments, and more – all from your smartphone!

Search for “MyCivic Utilities” in the App Store or Google Play to download the Edinburg app and get started.

Pay by Mail

If you prefer to mail in your payment, you can send a check or money order to:

City of Edinburg Utility Billing
PO Box 1079
Edinburg, TX 78540

Mail your payment at least 5 business days before the due date to ensure on-time delivery. Make sure to include your full account number on the check or order.

Pay In Person

You can pay your utility bill in person at the Utility Billing office located at:

415 W University Drive
Edinburg, TX 78539

Office hours are Monday-Friday from 8:30am-4:30pm. In-person payments can be made by cash, check, money order or credit/debit card. An after hours drop box is also available outside the building.

Avoid Late Fees With On-Time Payment

It’s crucial to pay your Edinburg utility bill by the 10th of each month to avoid late penalties. The city charges the following late fees:

• $10 late fee if payment received after due date
• $25 late fee if payment received 15 days after due date
• Water service may be disconnected if bill is 30 days past due

Setting payment reminders and utilizing the convenient online, phone, and app payment options can help prevent late fees. Contact Utility Billing if you need to make payment arrangements.

Moving? How to Close or Transfer Service

If you’re moving within Edinburg, you’ll need to update your utility service address. Contact Utility Billing at least 3 days before your move to close out your old account and open service at your new address. Provide forwarding information to have your final bill sent to you.

Moving outside city limits? Make sure to close your Edinburg utility account completely 1-2 days before your move date. Give a forwarding address for your final bill and avoid getting billed for service you won’t receive.

Contact Utility Billing With Any Questions

The Utility Billing department can answer any other questions you may have about your Edinburg utility account or the various payment options:

Phone: (956) 388-8212
Email: [email protected]

Friendly staff are available Monday-Friday 8am-5pm to assist with any account or billing issues.

Flexible Options for Paying Your Edinburg Utility Bill

Having access to essential utilities like water and power is vital for Edinburg residents and businesses. Paying your city utility bill on time each month ensures uninterrupted service.

Take advantage of the secure online payment portal on the city’s website for quick, convenient payments 24/7. Or use the MyCivic app to pay from your mobile device. Just be sure to pay your bill by the 10th of each month to avoid penalties.

Let us know if you have any other questions about managing your City of Edinburg utility account!