Paying your water bill is an essential responsibility for residents of Elgin, Illinois. The city provides water services to homes and businesses, and in return users must pay their water bills regularly. This comprehensive guide will walk you through everything you need to know about paying your City of Elgin water bill.
Overview of City of Elgin Water Billing
The City of Elgin provides water services to the residents and businesses located within the city limits. The Public Works department oversees the operation of the water system, including pumping, treating, and delivering water to customers.
Water bills in Elgin are issued on a monthly basis with billing dates depending on your location
- Northwest region (west of Fox River, north of Route 20): Bills issued on 1st of month
- Southwest region (west of Fox River, south of Route 20): Bills issued on 10th of month
- East region (east of Fox River): Bills issued on 20th of month
The city offers several payment options so customers can pay their water bills in a convenient and timely manner.
Understanding Your Elgin Water Bill
When you receive your monthly water bill from the City of Elgin it will include itemized charges for different services
- Water: Charge for pumping, treating, and transmitting water to your property
- Sewer Maintenance: For repair and maintenance of storm and sanitary sewer lines
- Sewer Treatment: Wastewater treatment by Fox River Water Reclamation District
- Water Availability: Cost for providing water storage capacity and system maintenance
- Refuse Fees: For garbage and recycling collection
- Adjustments: Credits or fees for other items like late payments
- Penalty: Late fee equal to 10% of water charges and 5% of sewer treatment charges
The amount you pay for water usage is determined by the volume of water used, measured in units called CCF (100 cubic feet). One CCF equals 748 gallons of water.
The water availability rate is based on your meter size and the number of days in the billing period. This charge applies even if you use no water.
When and How to Pay Your Elgin Water Bill
Water bills in Elgin must be paid by the due date printed on your monthly statement to avoid late fees. Here are the payment options available:
Pay Online
The easiest way to pay your water bill is through the City of Elgin online payment portal. You can pay using Visa, Mastercard, Discover, or debit card.
Online payments are accepted 24/7, except daily between 11pm-1:30am when the system is down for maintenance.
Pay by Phone
Call 311 or 847-931-6001 to pay your water bill over the phone using a credit or debit card. This automated payment system is available 24 hours a day.
Pay by Mail
Mail your payment to:
City of Elgin
PO Box 88025
Chicago, IL 60680-1025
Write your account number on the check or money order and include the payment stub from your water bill. Allow 5-7 days for mailed payments to be processed.
Pay in Person
You can pay your water bill in person at Elgin City Hall (150 Dexter Court) Monday-Friday 8am-5pm. City Hall has a 24 hour drop box if you want to drop off your payment after business hours.
Cash, checks, credit cards and debit cards are accepted for in-person payments.
Enroll in AutoPay
For hassle-free bill payment, enroll in auto-pay through the online portal. Your water bill will be paid automatically each month using your default credit card or bank account.
Go Paperless
You can receive paperless water bills via email by enrolling in e-billing through the online portal. Going paperless saves time and reduces waste.
Financial Assistance for Paying Water Bills
If you are having trouble paying your water bill in Elgin, there are resources that can help:
- Payment plans – Contact the water department to set up a payment plan that spreads payments over several months
- LIHEAP – Low Income Home Energy Assistance Program provides federal grant money for utility bills
- Nicor Sharing – Matching energy bill grants for qualifying Nicor Gas customers
- City water bill credits – One-time credits offered by the city to help pay water bills
Reaching out as soon as possible is important if you are struggling to pay your water bill. The City of Elgin wants to help residents maintain access to essential water services.
Avoid Late Fees and Disconnection
Paying your water bill after the due date will result in late fees being added to your account. Here are the late fees:
- 10% of water charges
- 5% of sewer treatment charges
If your account becomes delinquent (2 months past due), the city may shut off your water service. Make sure to pay your bill on time every month to avoid penalties.
Contacting the City of Elgin About Your Water Bill
If you have any questions about your water bill payment, due date, charges, or enrollment in programs, contact the City of Elgin:
- Phone: Call 311 or 847-931-6100
- Online/App: Submit inquiry via online portal
- Email: [email protected]
The water department’s customer service team can explain your bill, take payments, and help resolve any billing issues.
Changes Coming October 2024
The City of Elgin is transitioning to a new credit card processor for online utility and other payments beginning October 1, 2024.
After this date, customers will need to:
- Re-enter debit/credit cards into the online portal payment system
- Re-enroll in auto-pay if currently set up
Watch for reminders from the city on this payment transition. Ensure your payment methods are updated so your water bill can continue being paid seamlessly.
Paying your monthly water bill to the City of Elgin is easy when you understand your charges and know the payment options available. Pay online, by phone, by mail or in person. Enroll in auto-pay or e-billing to simplify the process. And contact the water department if you need assistance or find yourself struggling financially. Staying on top of your water bill responsibilities allows you to avoid late fees and keep this essential service flowing to your Elgin home or business.
The City of Elgin Water Department
FAQ
What is the phone number for Elgin water bill?
How do I pay my water bill by phone? Pay by Phone – available 24 hours a day. Call 311 or dial 847-931-6001 and follow the prompts. If you are having problems with this system, please try calling the service directly at 888-201-7693.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
Where can I pay the city of Detroit water bill?
The Detroit Water and Sewerage Department (DWSD) has a customer portal where you can pay your water bill and get to your account.
How can I pay my water and sewer bill in Elgin?
You can pay your water and sewer bills to the City of Elgin in a number of ways. You can pay online through XpressBillPay. com. Click ‘Checkout As Guest’ to pay immediately or create an account to save your payment details. Alternatively, you can pay in-person at City Hall or via mail.
How do I make online payments to the city of Elgin?
Use your debit or credit cart to make online payments. You may also set up auto pay. Accepted Credit Cards Opens in new window A processing fee of $3. When a credit card is used to pay the City of Elgin, a fee of.00 will be added at the point of sale.
Where is the utility billing department located in Elgin?
The City of Elgin Utility Billing Department is located in City Hall. This department handles utility billing and payments, applications for new or transferred utility services, meter readings and problems with readings, and garbage services for businesses and homes, such as recycling and bulk pickup.
How do I pay my South Elgin utility bills online?
The Village of South Elgin offers two different portals for making online payments. To pay utility bills, click here, or on the link shown in the left column. Click here or on the link in the left column to pay for permits and tickets that don’t cost more than $250. Thank you!.
What does the Elgin Water Department do?
The Elgin Water Department’s job is to make sure that everyone in the community has access to safe, high-quality drinking water at a fair price, 24 hours a day, 365 days a year.
Does Elgin have a new payment provider?
Action Required The City of Elgin is using a new payment provider for utility, license and citation payments. Saved credit and debit cards saved on portal. elginil. gov will need to be re-added to your account. If you have credit card auto-pay set up, you will also need to re-enable it for your utility account.
