Having continuous access to essential utilities like electricity water and gas requires paying your city utility bill on time each month. The City of Ellensburg offers various payment options to make paying your utility bill quick and convenient.
This comprehensive guide will walk through everything Ellensburg utility customers need to know about understanding their bill and paying on time to avoid service disruptions.
Reviewing Your Ellensburg Utility Bill
When you receive your monthly statement carefully review it to ensure accuracy before paying. Key details to check include
- Account number and service address
- Meter readings for each utility
- Rate charges for water, electric, gas, sewer, stormwater, etc.
- Any prior balance or adjustments
- Total current charges
- Payment due date
Compare current and prior bills to spot unusually high use that could indicate leaks or other problems Notify the utility billing office right away about any discrepancies on your statement
Ellensburg Utility Rates
Utility rates in Ellensburg vary by service type and are set by City Council ordinance. Residential and commercial customers pay different electric, water, gas, sewer, and stormwater rates. View the current Ellensburg utility rates here.
Rates are typically adjusted annually. Check each new bill for rate changes. Higher summer electric use from air conditioning can increase bills seasonally.
Payment Options from the City of Ellensburg
The City of Ellensburg offers various ways to pay your utility bill conveniently before the due date:
Pay Online
The fastest and easiest option for most customers is paying online through the City’s website. You can pay by credit/debit card or e-check. Sign up for auto-pay or paperless billing.
Pay by Phone
Call (509) 962-7201 to pay your utility bill over the phone using a card. The utility billing staff can also answer questions about your account.
Pay by Mail
Mail a check or money order payable to City of Ellensburg with your payment stub to:
City of Ellensburg
501 N Anderson St.
Ellensburg, WA 98926
Allow 5-7 days for delivery to avoid late fees.
Pay in Person
Bring cash, check, or card to pay at the first floor utility counter at Ellensburg City Hall or use the drop box in the parking lot.
Budget Billing
For consistent payments, sign up for the Budget Payment Plan which spreads your costs over even monthly bills.
Landlord Services
Landlords can start/stop service and arrange tenant move-ins/move-outs online for rental properties.
Avoid Late Fees on Ellensburg Utility Bills
City of Ellensburg utility bills are due 20 days after the statement date. Late payments incur a 10% penalty on the outstanding account balance.
Failure to pay after one month leads to a Past Due Notice giving 10 more days to pay before service disconnection. A $25 fee applies per service to restore utilities after shut off for nonpayment.
Pay on time using the City’s online portal or payment drop boxes to avoid extra fees or service interruptions. Maintaining a current utility account ensures your essential services continue uninterrupted.
Payment Help for Ellensburg Utility Customers
If you are struggling financially and unable to pay your utility bill on time, the City of Ellensburg offers assistance:
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Payment arrangements – Call to set up a payment plan for overdue balances.
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Leak adjustments – Apply for a credit if you have a qualifying water leak.
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Low-income senior discount – Reduced utility rates are available for eligible customers.
You can also contact community organizations like FISH Food Bank and HopeSource for additional utility financial assistance.
Don’t let an unpaid utility bill negatively impact your credit or lead to service shut offs. Work with the City of Ellensburg utility billing office to maintain a current account and avoid extra fees.
Paying your Ellensburg utility bill is easy and stress-free when you understand your statement, choose a convenient payment method, and pay each month before the due date. Keeping your account current ensures critical utilities like water, power, and heating continue uninterrupted in your home or business.
Notice to Utility Customers:
Since December 2023, the City has suspended any collections actions on utility accounts that were past due to allow customers to transition to a new billing system. As of April 2024, this suspension (pause) of account collections has ended.
Utility Account Collections Resume April 2024: The collections process pause has ended for past due utility accounts.
The policy for past due accounts is as follows:
- Late fee: If full payment is not received on or before the due date on the utility bill, the entire account is deemed past due. A late fee of $10 will be charged, and a late notice will be mailed to the customer.
- Door Tag: If full payment is not received on or before the due date of the late notice, a door tag will be delivered to the service address and a $25 door tag fee will be charged.
- Disconnection: If full payment is not received by the date and time on the door tag, service is subject to disconnect for non-payment. Once service has been disconnected, the full past due balance plus a reconnect fee and possibly a utility deposit will be required before service is restored. Reconnection is not guaranteed the same day payment is received.
Payment Plan Alternative: If you know you will not be able to pay your bill by the due date, please contact customer service at (509) 962-7201 to request a payment plan. Note: Once service has been disconnected for non-payment, the full past due must be paid in order to restore service.
Information about Online Bill Pay for City Utilities
How do I pay my utility bill in Ellensburg WA?
Call (509) 962-7201 for payments or billing questions. You can pay at the service desk on the first floor of City Hall (501 N. Anderson St. , Ellensburg, WA. You can also use the drop box in the City Hall parking lot to send your payment. Please only use checks.
How do I pay a parking ticket in Ellensburg WA?
In person at City Hall, 501 N. Anderson St. , via cash, check, or debit/credit card. Payment card processing fees apply. Deposit your payment (checks only please) in the drop box in the City Hall parking lot. By mail to Ellensburg City Hall, 501 N. Anderson St. , Ellensburg, WA 98926 via check. Pay via debit/credit card on the phone.
What Utilities does the city of Ellensburg provide?
Residents of Ellensburg can use electric, natural gas, sewer, stormwater, telecommunications, and water services, all of which are run and maintained by the city. The weblinks, below, provide detailed information primarily for people who are installing or upgrading utility services.
What does the city of Ellensburg do?
The city of Ellensburg runs a stormwater utility. The money from this utility pays for street sweeping, operation and maintenance, capital projects like the Illicit Discharge Elimination Program, and educating people about how stormwater affects the quality of water in our rivers and streams.
How do I get a sewer adjustment in Ellensburg?
Apply for a sewer adjustment once the water leak has been repaired. Utility Billing and Services manages the City’s Residential Parking Zones. The City of Ellensburg has established Residential Parking Zones or RPZ in the central area of town. The RPZ protects street parking for those who live or work in the zone.
How many miles of underground sewer pipe does Ellensburg have?
The City of Ellensburg operates and maintains eighty miles of underground sewer pipe. Over 5,100 residential and almost 500 non-residential customers use this large pipe system to handle wastewater flows from sinks, showers, bathing, dish and clothes washers, toilets, and industrial processes.
