Simplifying Your Utility Bill Payments with the City of Folsom

Paying utility bills can be a hassle Between due dates, late fees, and hopping between websites, it’s easy to miss a payment or two But residents of Folsom, California can simplify their utility bill payment process. The City of Folsom offers a convenient one-stop shop for paying your water, sewer, and garbage collection bills.

Overview of City of Folsom Utility Services

The City of Folsom provides water, sewer, and solid waste services to residents and businesses within the Folsom city limits.

• Water – The City of Folsom provides drinking water sourced from Folsom Lake and treated at the Water Treatment Plant. Water meters track usage for billing purposes

• Sewer – The wastewater system collects and treats sewage at the Wastewater Treatment Plant before discharging treated water. Sewer service charges appear on utility bills based on water usage.

• Solid Waste – The City of Folsom contracts waste collection through a franchise agreement with Republic Services Single family homes receive garbage, recycling, and green waste collection

Benefits of Paying Folsom Utility Bills Online

The City of Folsom offers online utility bill pay as a convenient option for residents. Here are some of the benefits of paying your Folsom utilities online:

• Easy online access – View and pay bills through the City of Folsom website anytime, anywhere. No need to mail payments or visit City Hall.

• Payment history – Track your payment history and view past statements through your online account.

• AutoPay – Set up recurring automatic payments to avoid late fees.

• Paperless billing – Reduce clutter and go green by opting into paperless billing.

• Multiple payment methods – Pay by credit card, debit card, or e-check.

• Email reminders – Get email notifications when your bill is ready and payment is due.

How to Pay Folsom Utility Bills Online

Paying your Folsom utility bill online only takes a few minutes. Follow these simple steps:

1. Visit the City of Folsom website – Go to www.folsom.ca.us and click on “Online Services” then “Utility Billing”.

2. Set up an account – First-time users need to register for an account. You’ll need your utility account number and an email address.

3. View your bill – Your current balance and payment due date will be displayed. Click “Pay Now”.

4. Enter payment info – Select a payment method and enter your credit/debit card or checking account information.

5. Confirm payment – Carefully review the payment details before submitting.

6. Get a receipt – You will receive a confirmation email with your payment receipt.

You can also set up autopay and paperless billing once your account is established to streamline payments.

Billing Cycles and Due Dates

Understanding Folsom’s utility billing cycles and due dates can prevent late fees:

• Bills are issued on a bi-monthly schedule.

• Due dates are the 25th of the month.

• Late fees apply if payment is received after the due date.

• Service may be disconnected if bills are 60+ days late.

Check your individual statement for your next meter read date and due date. Mark your calendar with due dates to remember to pay on time.

Penalties for Late Payments

To encourage on-time payment, the City of Folsom charges the following late fees:

• 10% late penalty – A late fee equal to 10% of the unpaid balance is charged if payment is not received by the due date.

• Shut off notice – An additional $10 fee is charged if a shut off notice is mailed for non-payment.

• Disconnection/reconnection – A $50 fee applies if utilities are physically disconnected for non-payment. An additional $50 deposit is required for reconnection.

Avoid these unnecessary fees by paying on time through the City’s online bill pay system. Set up autopay or email reminders so you never miss a payment.

Assistance Programs for Folsom Utility Customers

The City of Folsom offers assistance programs for utility customers facing financial hardship:

• Payment arrangements – Payment plans may be available for customers unable to pay their balance in full.

• Utility billing audit – A free water use review can identify leaks or other issues increasing your water bill.

• Medical support – Additional time to pay may be granted for customers with medical conditions requiring consistent utility access.

Contact the Folsom Utility Billing department to discuss bill payment assistance options tailored to your circumstances.

Convenience and Control with Online Folsom Utility Bill Pay

Paying your water, sewer, and garbage bills online with the City of Folsom gives residents greater convenience and control. Avoid late fees, view payment history, set up autopay, and simplify bill payment with their user-friendly online portal. Take advantage of the time-saving benefits of online utility bill pay in Folsom!