Paying your City of Fort Collins utility bill is easy and convenient through the online payment options. The City of Fort Collins offers electric, water, wastewater, and stormwater utility services to residents and businesses. This comprehensive guide covers the different ways customers can pay their City of Fort Collins utility bill online.
Set Up an Online Account
To get started with online bill pay, you’ll first need to set up an online account on the City of Fort Collins website
- Go to fcgov.com/utilities and click on “Account Access”
- Select “Manage Your Account” to register
- Enter your account number, address, and email to create a username and password
- Accept the terms and conditions to complete registration
Once your online account is activated, you’ll have access to view balances payment history, usage data, and more.
Pay Through the Online Account
The fastest way to pay your utility bill is through the online account portal:
- Log into your account at fcgov.com/utilities
- From the menu, select “Pay Bill”
- Choose the account you want to make a payment for
- Enter the payment amount and submit
- Select a payment method – you can securely store a bank account or credit/debit card in your account settings for future use
- Accept the fee disclosure and complete the transaction
Your online payment will post instantly to your account. You’ll receive a confirmation email with your payment details as well.
Pay Using the Mobile App
For on-the-go access, download the City of Fort Collins mobile app for Android or iOS. You can quickly:
- View your current utility bill
- Make a payment with your stored payment method
- Check your account balance
- Monitor usage of electric, water, etc.
- Report outages
It’s the easiest way to manage your utility account on mobile!
Pay Over the Phone
If you need to speak with a customer service agent, you can pay your City of Fort Collins utility bill by phone:
- Call 970-212-2900 during business hours, Monday to Friday 8am-5pm
- Provide your account details and billing information
- Have your credit/debit card or bank account information ready
- The agent will process your payment during the call
Phone payments are ideal if you’ve missed the online cutoff times for current billing.
Enroll in Auto Pay
For automated payments each month, enroll in auto pay through your online account. Here’s how to set it up:
- Go to “My Profile” and manage your stored payment methods
- Click on “AutoPay Accounts” to enroll
- Select the account(s) and payment method
- Pick the date each month to debit your bank account or credit card
- Review and agree to the terms and submit the enrollment
Your utility bills will now be paid automatically each month. You’ll still receive a copy of the bill for your records.
Pay at Authorized Pay Stations
In addition to online and phone payments, City of Fort Collins utility bills can be paid at local authorized pay stations:
- King Soopers stores
- Service desk at Lowe’s Home Improvement stores
- Walmart stores and service desks
- ACE Cash Express locations
Refer to your monthly utility bill for pay station addresses near you. Please note third-party vendor payments may have additional transaction fees and can take 1-2 business days to post to your account.
Know Payment Policies and Deadlines
To avoid late fees, make sure to pay your City of Fort Collins utility bill by the due date printed on your statement. Important payment policies include:
- Bills are issued monthly and due within 21 days of the billing date
- A 1.5% late fee applies to bills not paid by the due date
- Accounts 30 days past due may have services disconnected
- A reconnection fee is charged to resume service on disconnected accounts
- Online, phone, and auto pay posts instantly to your account
- Allow 1-2 days for pay station payments to process
Review your bill carefully each month and contact customer service with any questions. Sign up for bill notifications to prevent late payments. Paying online makes managing your City of Fort Collins utility account quick, easy, and secure.
Manage Your Business Account#
Request new service or stop your existing service.
Pay your bill, view and manage your energy and water use.
Explore different ways to pay your bill.
MyWater is available to all Utilities water customers, helping track water use and costs with water reports and an easy-to-use web and mobile portal.
MV Web helps commercial customers view detailed energy and water use and find new ways to save.
Need access? Contact 970-416-4268 or [email protected].
Utilities Payment Assistance Programs
FAQ
Can you pay Fort Collins utilities with a credit card?
Our automated phone system is available 24 hours a day, seven days a week, and lets you pay bills and check your account balance with Visa, MasterCard, Discover, or American Express. 222 Laporte Ave. Closed major holidays. Payments also can be made 24 hours a day online, over the phone or by mail.
Who provides gas in Fort Collins?
How do I pay my South Fort Collins Sanitation District Bill?
See below for your payment options and learn more about this change at www. SFCSD. if you want to mail a check to pay, you need to include the bottom part of your bill and send it to the address on the bill. Use South Fort Collins Sanitation District as a vendor.
How do I contact Fort Collins Utilities?
970-212-2900 – 24-hour payments and account information (Se habla español. ) Fort Collins Utilities is a not-for-profit, municipal utility that provides water, wastewater, stormwater and electric services.
What services does Fort Collins utilities offer?
Fort Collins Utilities works with local groups to offer programs that help people save energy, pay their bills, and be more efficient. These programs include free or low-cost tools that keep utility costs low. Programs include: View All Programs Average out seasonal variations in your bill (restrictions apply). Learn More.
Does Fort Collins pay stormwater rates?
The stormwater rates in Fort Collins pay for building and maintaining the stormwater system, which helps keep people and businesses safe during storms and floods. All developed properties within city limits pay stormwater rates. Fort Collins Utilities bills you for what you’ve already used, which is why you get a bill after a service is over.
How does Fort Collins Utilities pricing work?
Fort Collins Utilities residential electric customers are charged based on a TOD electric pricing structure. With TOD pricing, when you use electricity is as important as how much electricity you use. TOD has two levels of pricing: off-peak and on-peak, and two seasons: non-summer and summer.
Does Fort Collins Utilities accept UCard cards?
UnitedHealthcare recently introduced its UCard program for members enrolled in a Medicare Advantage plan. Unfortunately, UCards are not linked to the Visa, MasterCard, Discover, or American Express networks. This means that Fort Collins Utilities and many other utility companies can’t accept them to pay bills.
