Paying your City of Fresno utility bill on time each month is important to avoid late fees and service interruptions. The City of Fresno offers multiple convenient payment options to fit every customer’s needs. In this comprehensive guide, we’ll walk through how to pay your City of Fresno utility bill online, by phone, by mail, or in person.
Online Bill Pay
Paying your City of Fresno utility bill online is the fastest and most convenient way to pay. Here are the steps to pay online:
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Go to the City of Fresno online payment portal.
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Click on “Pay Bill” and then select “Pay Online.”
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If you already have an account, enter your account number and password to log in. If you don’t have an account, click “Register” to set one up.
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Once logged in, select the account you want to make a payment towards.
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Enter the payment amount and select your payment method. You can pay by credit card, debit card, or e-check.
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Credit and debit card payments are subject to a 2.3% service fee. E-check payments have a flat $0.89 fee. These fees go to the payment processor, not the City of Fresno.
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Review your payment details and click “Submit Payment” to complete the transaction.
Online payments through the City of Fresno portal offer benefits like storing payment methods for future use and accessing payment history. You can also opt-in to paperless billing and set up automatic payments.
Pay by Phone
If you prefer to speak to a representative, you can pay your City of Fresno utility bill over the phone Here’s how
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Call (559) 621-6888. This is the City of Fresno Utilities Billing and Collection customer service line.
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Follow the prompts to make a payment using the automated system.
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Have your account number and credit card ready The system will guide you through entering your payment info
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Credit card payments made over the phone are subject to a 23% service fee
Paying by phone is quick and easy. Just make sure to call during business hours – Monday to Friday 8am to 5pm.
Pay by Mail
To pay your City of Fresno utility bill by mail, follow these steps:
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Write your account number on your check or money order. Make it payable to “City of Fresno.”
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Tear off the payment stub from the bottom of your paper bill.
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Put the payment stub and check or money order into an envelope. Make sure your return address is on the envelope.
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Mail your payment to:
City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069
- Allow 5-7 business days for your mailed payment to reach the City and be applied to your account.
Paying by mail is simple but takes more time to process than online or phone payments. Make sure to mail your payment several days before the due date to avoid late fees.
Pay In Person
For those who prefer paying their bills face-to-face, you can pay your City of Fresno utility bill in person at:
City of Fresno City Hall
Utilities Billing and Collection Division
2600 Fresno Street, First Floor, Suite 1096
Fresno, CA 93721
In-person payments can be made:
- Monday – Friday from 8am – 5pm
- In cash, check, money order or credit/debit card
When paying in person, be sure to bring:
- Your current utility bill
- Valid photo ID
- Payment in cash, check, money order or credit/debit card
This is the only in-person location to pay City of Fresno utility bills. Make sure to arrive before 4:30pm to allow enough time for processing before closing.
Payment Plan Options
If you’re having trouble paying your bill in full, the City of Fresno offers payment plan options. This allows you to pay the past due balance in installments over time. Here are two payment plan options:
Payment Arrangement Plan
- For customers with a past due balance
- Make incremental payments over 1-6 months
- Avoid late fees as long as plan is followed
Alternative Payment Schedule
- For customers unable to pay balance in full
- Extended payment schedule over 7-12 months
- Avoid service interruptions as long as plan is followed
To enroll in a payment plan, call (559) 621-6888. A customer service agent can explain the options and help set up a schedule. Payment plans can prevent late fees and service disruptions for customers going through financial hardship.
Financial Assistance Programs
If you are low-income or disadvantaged, there are programs that provide financial assistance for City of Fresno utility bills:
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Low Income Rate Assistance – Reduced water rates for qualifying low income households
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Project SHARE – Helps pay utility bills for low income families
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LIHEAP – Federally funded program providing utility bill assistance
See if you qualify for these programs by calling (559) 621-6888. Reduced rates and financial assistance are available to help more Fresno residents get affordable utilities.
Avoid Late Fees and Service Interruptions
To avoid late fees and potential service interruptions, make sure to pay your City of Fresno utility bill in full and on time each month. Mark your due date on your calendar so you remember.
If you do receive a late notice or shut off warning, don’t ignore it! Call right away to make payment arrangements. Communication is key to resolving billing issues before they escalate.
No one wants to deal with late fees or service disruptions. Stay on top of your City of Fresno utility account by paying on time, every month through whichever method – online, phone, mail, or in person – works best for you.
About the Utilities Billing & Collection Division
The Utilities Billing & Collection (UB&C) Division of the Finance Department is responsible for the billing and collection of the City of Fresno’s utility fees and charges. UB&C collects fees for Water, Sewer, Solid Waste, and Sanitation.
The Division serves over 145,000 customers and processes approximately $240 million of annual billings. UB&C receives more than 170,000 customer calls and processes roughly 170,000 counter transactions annually.
There are currently four sections within UB&C – Administration, Customer Service, Collections and Field Service, Payments and Special Billings. Each section performs numerous functions; however, there are two functions that most directly affect the residents of Fresno – counter service and telephone customer inquiries.
UB&C’s primary role is customer service and billing the utility services that Fresno’s utility customers receive.
- Serves over 145,000 utility customers
- Bills approximately $240 million in utilities fees and charges each year
- Receives over 170,000 customer calls annually
- Processes roughly 170,000 customer counter transactions annually
Other Remedies
In addition to discontinuation of water service, the City may pursue any other remedies available in law or equity for nonpayment of water service charges, including, but not limited to: securing delinquent amounts by filing liens on real property, filing a claim or legal action, or referring the unpaid amount to collections. In the event a legal action is decided in favor of the City, the City will be entitled to the payment of all costs and expenses, including attorneys’ fees and accumulated interest.
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FAQ
What is the phone number for the City of Fresno utilities bill?
Is there an app to pay bills in 4 installments?
What is the Fresno water affordability program?
For additional information, call (559) 621-6888. The Affordability Credit Program offers financial assistance to qualified low-income water and residential solid waste utility account holders.
How do I pay my Fresno County tax bill?
There should be a tax bill stub on any check or money order made payable to the Fresno County Tax Collector. LABS OF THE HALL OF RECORDS: We strongly advise that you pay online, by check, or with a money order.
How do I pay my Fresno utility bill?
PDF Statement Copies: Starting right away, electronic copies of your bill will be kept and can be printed again for 36 months after the billing date. There is no additional charge for this service. Pay in Person In-person payments can be made at Fresno City Hall. Pay by Phone.
Is Fresno’s utility bill online payment system down?
The online utility bill payment system for the city of Fresno is currently down. However, there are other ways to pay, and any late fees caused by the problem will be waived, according to city officials. Sacramento Bee file.
Does Fresno have an online payment system?
Assistant City Manager Georgeanne White told the Fresno City Council on Thursday that the finance and IT departments are working to fix the problem with the city’s online payment system, which is run by a third-party vendor. White and City Manager Thomas Esqueda became aware of the issue on Wednesday, she said.
Can I make a payment on a shut-off warning notice in Fresno?
No. Payment must be made in person at Fresno City Hall. Cash, check or money order payments may be made in person at Fresno City Hall from 8:00 a. m. to 5:00 p. m. People who get shut-off notices in the mail should not send payment because there is no guarantee that the payment will be received before the service is cut off.
Where can I find the city of Fresno utility rates & fees?
All utility rates and fees can be found in the City of Fresno’s Master Fee Schedule. The EyeOnWater tool lets people in Fresno keep track of how much water they use, since water service is the only utility charge that is based on usage. Signing up is quick and easy. For more information, visit the EyeOnWater page.
