How To Pay Your City of Frisco Water Bill Online

Paying your water bill is an essential aspect of living in the city of Frisco, Texas. With over 200,000 residents, Frisco relies on citizens paying their water bills on time so the city can continue providing high-quality water services. The good news is Frisco offers easy and convenient ways to pay your water bill online, by phone, or in person. This article will provide a complete guide to understanding your Frisco water bill and the various payment options available.

Getting Started – Understanding Your Frisco Water Bill

Your monthly Frisco water bill includes charges for water, sewer, solid waste/recycling, and stormwater services The bill breaks down each of these charges so you can see a detailed breakdown of what you’re paying for. Here’s a quick overview of the charges

• Water – This covers the amount of water used by your household, calculated in gallons The city uses increasing block rates, meaning the more water you use, the higher the rate per gallon

• Sewer – This is based on your water usage since most water used ends up going into the sewer system There is a minimum charge even if no water is used

• Solid Waste – This flat fee goes towards your weekly trash and recycling collection services.

• Stormwater – This helps pay for maintaining the city’s stormwater system and drainage infrastructure. It’s a flat monthly charge.

Your Frisco water bill will also note the date payment is due. If not paid on time, late fees will incur. The bill provides both your account number and a QR code to use when making a payment.

When and Why Rates Increase

The city reviews water rates annually and may enact increases as needed to cover rising operational costs. Rate hikes were approved in 2024 to take effect in January 2025. For residential customers, the minimum water bill rose from $22.52 to $23.87 per month. Expect future notices of any additional rate changes.

Pay Online Via the City Website

The easiest way to pay your Frisco water bill is online via the city’s website. On the utility billing page, click the blue “Online Payments” button. This takes you to a secure payment portal where you can enter your account number and the exact amount due. You’ll need to provide an email address then choose whether to pay by credit/debit card or electronic check.

The online payment system accepts Visa, Mastercard, Discover, or American Express. There is a small 2.5% convenience fee for credit/debit card payments. E-check payments directly from your bank account do not incur a fee.

Once submitted, you’ll receive a confirmation email with your payment details and receipt. The online portal offers a fast, easy way to pay right from your computer or mobile device.

Pay by Phone

If you prefer to pay your water bill over the phone, Frisco offers an automated payment system at 972-292-5575. Like with the website, you’ll need your account number and amount owed.

The phone system is available 24/7 and takes payments by credit/debit card or electronic check. It will guide you through prompts to enter your payment info. There are no extra fees for e-check payments over the phone. Credit/debit cards will incur a 3% convenience fee.

Pay by Mail

Mail is another bill payment option accepted by the city of Frisco. You can send a check or money order made out to the City of Frisco along with your water bill stub to:

City of Frisco
PO Box 2730
Frisco, TX 75034

Be sure to allow 5-7 business days for mailed payments to reach the city and be applied to your account. Write your account number clearly on the check or stub to ensure proper crediting.

Pay In Person

For those who prefer to pay their water bill in person, you can do so at Frisco City Hall located at 6101 Frisco Square Blvd. Head to the first floor utility billing office during business hours (Monday-Friday, 8am-5pm). You can pay by cash, check, money order, or credit/debit card.

City Hall has a night drop box if you can’t make it during business hours. Payments left in the drop box before 7:30am each weekday will be collected and processed that day.

Automatic Payments

Frisco offers an automatic utility bill payment option where your water bill is paid directly from your bank account each month. To set this up, print and mail the authorization form found here.

With autopay, you don’t have to worry about missing a payment deadline or mailing checks. Payments will be automatically withdrawn from your account on the due date each month. Allow 30 days for autopay to be established. You can cancel at any time with written notice if you wish to stop.

Access Billing & Payment History Online

The online payment portal allows you to create a free account to access previous water bills and payment history for your Frisco address. You can also opt in to receive bills and reminders via email instead of paper mail.

An online account makes managing your utility billing easy in one place. Register at Municipal Online Payments. You’ll need your account number, email address, and name as it appears on your bill.

Avoid Late Fees and Service Disruption

It’s important to pay your Frisco water bill by the due date each month. Late payments incur a 10% penalty fee after the due date. Failure to pay will eventually result in water service being disconnected.

If your service is interrupted, you’ll have to pay a $50 reconnection fee along with the past due amount to restore service. Avoid fees and disruption by paying on time using one of the convenient methods outlined here.

Seek Assistance Programs if Needed

Frisco understands that unexpected financial hardship can make paying bills difficult. If you’re struggling, contact the city’s Community Assistance Program at 972-292-5311 to ask about available aid options. Qualifying seniors or low-income residents can receive assistance with paying city utility bills.

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