How to Pay Your Utility Bill in Geneva, IL

Having reliable utility services like water sewer electricity, and garbage removal is essential for every household. As a City of Geneva utility customer, you have several options to conveniently pay your monthly bill. This guide will walk through the available payment methods to easily pay your Geneva utility bill on time each month.

Overview of City of Geneva Utility Billing

The City of Geneva provides water, sewer, electric, and garbage services to local residents and charges monthly for usage of these utilities. Bills are mailed or emailed on a regular schedule with a due date to pay each month.

Failure to pay on time can result in late fees, collections, and service shut-offs. The City offers flexible payment options:

• Online through the utility portal
• Phone payments
• AutoPay automatic drafting
• Mail
• In person

Paying online or enrolling in AutoPay provides the most convenience and ensures on-time payments

Benefits of Paying Online in Geneva

The City’s online utility portal allows customers to:

• Pay immediately 24/7
• Securely store payment information
• Access billing history and statements
• Go paperless with e-bills
• Set up text/email reminders and notifications
• Avoid late postal deliveries
• Save money on stamps and checks

Online payments process quickly and let you manage your account anytime

Step-by-Step Guide to Paying Online

Follow these simple steps to pay your City of Geneva utility bill online:

Step 1) Visit the Payment Portal

Go to www.geneva.il.us and click on “Pay My Utility Bill” to access the portal.

Step 2) Log In

As a first-time user, click “Create an Account” to register. Enter your account number, email, password, etc.

Step 3) Select Payment Method

Choose whether to pay by credit/debit card, eCheck, or bank draft.

Step 4) Enter Payment Details

Select if it’s a one-time or recurring payment. Input amount, account number, etc.

Step 5) Review and Submit

Double check everything is correct before hitting “Submit Payment.”

And your utility bill is now paid online in just minutes!

Pay by Phone

In addition to online, the City offers an automated phone payment system at 877-875-2709. To pay by phone:

• Call the toll-free pay-by-phone number.

• Enter your 10-digit City of Geneva account number.

• Select your payment amount and method.

• Provide card or bank details for payment.

• Record the confirmation number at the end.

The phone system is available 24/7 for payments anytime.

AutoPay for Easy Recurring Payments

Skipping monthly payments is possible by enrolling in AutoPay through your online account. With AutoPay:

• Your bill amount is automatically drafted from your chosen method on the due date.

• You avoid late fees from forgetting payments.

• It’s free to set up and manage.

• You can cancel or change it anytime.

Let AutoPay conveniently handle your utility bill each month!

Avoid Late Fees and Shut-Offs

To avoid late fees and potential service disruption, be sure to pay your Geneva utility bill on time every month. Helpful tips:

• Mark due dates on your calendar or enable reminders.

• Pay a few days early to allow for processing time.

• Set up AutoPay for automatic drafting on the due date.

• Contact the City immediately if you expect difficulty paying on time.

Maintain good standing to prevent penalties and credit damage. The City can work with you if financial hardship arises.

What Payment Methods Are Accepted?

The City of Geneva accepts the following ways to pay your utility bill:

• Credit/Debit Card – Visa, Mastercard, Discover, and Amex accepted online or via phone. Convenience fees apply.

• eCheck – Free payments drafted directly from your checking or savings account.

• Cash – Make in-person payments at City Hall.

• Check – Detach payment stub from bill and mail with check or money order.

The City offers flexible payment options to meet your needs and budget. Choose what works best for you!

Payment Assistance for Struggling Customers

If you are ever unable to pay your Geneva utility bill in full due to financial hardship, help is available:

• Payment plans – Arrange to pay your outstanding balance over time.

• Payment extensions – Request a few extra days to pay if occasionally needed.

• LIHEAP assistance – This federal program provides utility bill aid.

Don’t ignore unpaid bills, as service shut-offs and collections will eventually occur. Contact the City promptly if you anticipate trouble paying any month.

Having reliable utility services are essentials we often take for granted. Pay your City of Geneva utility bill on time and in full each month using the convenient online portal. Enroll in AutoPay or set reminders to avoid late fees. Seek assistance if money becomes tight – help is available! Maintaining your account in good standing ensures critical utilities continue uninterrupted.