The City of Greeley has a long history of responsible water planning and is a leader in innovation and conservation. Greeley Water has delivered safe, affordable, great-tasting water to its community for over 100 years.
Living in Greeley and being a customer of the city’s water sewer stormwater, and trash services means receiving a monthly utility bill. Properly paying this bill is an important responsibility. This guide will explain your City of Greeley utility bill, outline the various payment options available, and provide tips for avoiding late fees or disruption of service.
Overview of City of Greeley Utility Billing
The City of Greeley provides water, sewer, stormwater and trash services to local residences and charges for these utilities on a monthly billing cycle. Payment is due upon receipt of your utility bill each month.
Key dates to note on your City of Greeley utility bill
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Due Date: Payment must be received by this date to avoid late fees. It is typically 20 days after the bill is issued.
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Past Due Date: If payment is not received by this date around 40 days after the bill is issued, a 1.5% late penalty will be assessed.
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Service Shutoff Notice: If a bill remains unpaid after becoming past due, a shutoff notice will be sent indicating a disconnect date when your utilities could be turned off.
Paying on time is essential to avoid penalties and potential service interruptions.
Payment Options for Your Greeley Utility Bill
The City of Greeley offers several ways to pay your utility bill conveniently each month:
Pay Online
The city has an online bill pay system called eBill Express you can use to make secure payments by credit/debit card or electronic check at greeleygov.com/pay.
Benefits of online bill pay include:
- Schedule one-time or recurring payments
- Access account history 24/7
- Go paperless and receive bill reminders by email
- Avoid late fees by paying anytime before due date
Pay by Mail
Send your payment stub and check/money order payable to City of Greeley to:
City of Greeley
PO Box 1928
Greeley, CO 80632
Allow 7-10 days for mail delivery to ensure on-time arrival.
Pay in Person
Bring your payment to Greeley City Hall during business hours:
Monday-Friday
8AM-5PM
City Hall Address:
1000 10th Street
Greeley, CO
A 24/7 drive-up drop box is also available in the parking lot.
Pay by Phone
Call 970-350-9720 to make a payment by credit/debit card over the phone. Have your account number ready.
Auto-Pay Deduction
For automatic hassle-free payments, you can enroll in auto-pay through your bank account. Download the authorization form from the city’s website and submit it to get started.
Payment Help for Qualified Customers
Some low income residents may qualify for a one-time utility bill credit aligned with the Food Tax Rebate Program criteria. Check your eligibility at greeleygov.com.
If unable to pay your bill in full, you can also request payment plan arrangements through the city’s online form.
Avoiding Late Fees and Service Disruption
Pay your utility bill in full each month before the due date printed on your statement to avoid penalties and keep services active.
Use the online bill pay system to set payment reminders and go paperless so you don’t miss a bill in the mail. Enrolling in auto-pay is also a great option for on-time payments.
If you anticipate trouble paying on time, call the city right away before your account becomes past due to discuss payment arrangements or potential assistance.
What to Do If Your Utilities Are Shut Off
If you miss paying a utility bill and receive a shutoff notice, take action before your disconnect date. Pull together the past due amount owed and submit payment through the city’s online bill pay system, by phone, in person or via mail.
Be aware that reconnection fees apply if your utilities are actually disconnected for non-payment. Avoid these extra costs and hassles by keeping your Greeley utility bill current.
Handling Account Changes or Billing Questions
Update your contact information or request service start/stop by filling out the utility billing modify form on the city’s website or calling 970-350-9811.
For billing questions or inquiries about charges on your statement, the Greeley utility billing department is available by phone at 970-350-9811 or email [email protected].
Tips for New Utility Customers
Here are some tips for a smooth utility account set up as a new Greeley resident or business:
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Homeowners – Bring your closing paperwork showing proof of ownership to open your utility account.
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Renters – Provide your signed lease and ID. Have your landlord’s contact information handy.
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Businesses – Visit City Hall in person to initiate new commercial utility services.
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Deposit – Be prepared to pay a refundable deposit, which will be applied to your final bill upon closing the account.
Carefully review your first 1-2 Greeley utility bills and contact the city with any questions. Promptly paying each monthly statement will help establish a positive payment history.
Understanding Your Greeley Utility Bill Charges
As a Greeley utility customer, your monthly bill has charges for:
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Water Usage: Based on the amount of water supplied to your property each month at a standard rate per thousand gallons.
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Sewer: A fixed monthly fee plus a usage rate based on your metered water consumption. Helps cover wastewater treatment.
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Stormwater: A monthly fee to maintain the city’s storm sewer system and drainageways. Depends on your property type.
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Trash: A fixed monthly fee for trash pickup service.
Review the detailed fee schedule on the city’s website to understand what goes into calculating your total monthly utility charges. Monitoring your usage will help you control costs.
Paying your Greeley utility bill on time every month is a key responsibility of being a city water/sewer customer. Follow these tips and utilize the available payment options to keep your account in good standing. Contact Greeley’s billing department with any questions.
Water & Sewer Newsletter
The November 2024 Water & Sewer Newsletter includes information about a new construction crew created to complete Water and Sewer projects more quickly.
Also included: Greeley Water Conservation offers rebates to local landscape and irrigation professionals to pursue certifications. Find out how to keep your drains healthy this holiday season. You can access the newsletter here.
Water & Sewer News
We are continuously engaged in vigorous and independent oversight of the departments strategic direction, budget, and operations. Find more information about Greeleys Water and Sewer Board, including agendas and minutes.
City of Greeley, CO PSA | UMS
How do I pay a bill in Greeley CO?
BILL PAY Arranged through your financial institution. DROP-OFF: There is a drive-thru payment window on the southwest corner of City Hall, or you can pay in person at 1000 10th Street, which is open Monday through Friday from 8 a.m. to 5 p.m. There is also a payment drop box next to the drive-thru payment window. 24 hour access.
Does city of Greeley (CO) accept doxo payments?
doxo processes payments for all City of Greeley (CO) services, including Water & Sewer and others. Have you worked for City of Greeley (CO)? Someone added City of Greeley (CO) to the directory. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free!.
How do I contact city of Greeley (CO)?
Ask your billing questions directly by phone at 970-350-9777. I forgot my account balance. Where can I find my bill? You can find your bill online at City of Greeley (CO) . Can Doxo handle payments for the City of Greeley (CO)? Doxo can handle payments for all City of Greeley (CO) services, such as Water.
Where can I pay my utility bill?
You can pay at the drive-thru window on the southwest corner of City Hall or in person at 1000 10th Street, which is open Monday through Friday from 8 a.m. to 5 p.m. There is also a payment drop box next to the drive-thru window. 24 hour access: Homes that meet the requirements can get a one-time $100 credit on their utility bills. This is the same process as the Food Tax Rebate Program.
Where can I Pay my City Hall parking Bill?
Customers can use a drive-thru payment window on the southwest corner of the City Hall parking lot. You can also drop off your payment in the 24-hour box next to the drive-thru payment window if you’d rather pay in person. Having Trouble Making Your Payment? If you can’t pay your bill, please use our online form to make payment arrangements:
Does Greeley have an increase in stormwater rate?
All of Colorado’s cities and towns, including Greeley, have to follow stricter rules that are making wastewater customers pay more. The stormwater rate increase will replace aging and undersized drainage systems across the city and improve public safety.
